Sleep Inn

It’s alright spot , customer service okay , location close to I-75

As the title said, all we wanted was a place to sleep. Just needed 2 rooms - 1 for our teen boys and 1 for us. All the rooms were dirty and smelled of mold and mildew. The boys didn't show any visible mold but we switched rooms 3 times because it was so bad (the ceiling smoke detectors, the outlets and where the walls meet the ceiling). Add to that the poor guy working the desk couldn't understand what the issues were or what was being requested - this isn't being pointed out to be bigoted but instead to illustrate we genuinely couldn't communicate to the point he got so frustrated he had us take him and show him. He did his best to rectify the situation but each room was worse than the one before. The 3rd did not have any visible mold so we agreed to take it, that's when we realized the room either 1) had been used by staff for their break and restroom or 2) it hadnt been cleaned. It smelled foul in the restroom, the hand towels were used and balled up on the sink and the only package of soap lady on the sink already opened. Add to that the comforters had dirt and stains on them and there was dirt and trash between the mattress and the wall sitting on top of the box springs. We chose this as a quick price effective overnight stay figuring we would be ok as I've had to stay in this brand in other locations for work and they were really good (no Embassy Suites or anything but when you're visiting a plant in the middle of nowhere and it's your only option within 30 miles you take it). Anyway, this was not on the same level as the others by any means.

Firstly I like to say that…. Parking: fully cleaned ( Free also ) Front desk : good service fluently English and spenish speakingmanager Breakfast: it’s too delicious Rooms : has too much comfort ❤️

After staying at this dump for 4 days, after checking out and returning home, I received a charge of $100 on my charge card . I called about the charge and the person I talked to said I stole a luggage rack. They were calling me a thief. 1st there wasn’t a luggage rack in the room, there was a wall cabinet in the room where I put my luggage and jackets. 2nd If I needed a luggage rack I have the financial means to buy one. 3rd, I drove my Corvette on the trip, so if I had the luggage rack I had no where to transport it. I would not stay in this Hotel again if it was free.

I chose this hotel due to it being very close to the airport (CHA) ten minute drive. I've stayed at other Sleep Inns and the room we had was smaller and only offered a Queen size bed. They offer a free breakfast starting at 6 am but as of 6:30 am there wasn't much to choose from. Nothing hot, even the coffee. Shower door didn't "latch' closed but no water spilled out though. Plenty of hot water and fresh towels daily. Heater/ AC worked great, bed was okay. Ice machine broken on 3rd floor, wifi was good but be sure to ask for the guest password then restart your phone to connect. This hotel is not in the nicest part of town but plenty of stores close by including Interstate 75. Attractions, Ruby falls, Rock city, Lookout mountain , Incline railroad are close by, 15 minute drive. Gatlinburg about 2 1/2 hour drive. Overall it's not bad. Felt safe and quiet place. We were gone seeing the sites most of the days so if your looking to save money ,close to the airport/attractions this may be fine for you. Just don't expect anything special.

Gross! Sheets were dirty, dirty head board with hand prints, dirty window, Pee on the floor and toilet! You could see the mold growing all over the walls. The front desk said no refund because I was Priceline. Then told me he’d look into my concerns. Something tells me it’s going to be the same sheets for the next guest!