Chelmsford (Springfield)

Regularly stay here when visiting my dad as its close by and cheap. I know what to expect and it didn't disappoint. A couple of minor issues, the bathroom door not closing properly unless it was slammed shut and a lack of plug/USB sockets by the bed - but this room seems to be an older style one and I assume will be changed over time. Not really worth raising as it's out of the hotel's overall control. Bed & pillows were comfy and the room and linens were clean.

I booked 6 nights at this hotel as I have stayed here previously without any major issues, although they have now started charging £5 a night for parking which is unreasonable. I was planning to book a further 6 nights at the Boreham hotel, but within a couple of days they had hiked their prices, so I booked a further 6 nights at this hotel. When I arrived the gentleman at Reception said I could have a different room for second 6 nights if I wanted, and we agreed we'll sort it out on the Saturday as it was nearly 9pm. On the Saturday I went to reception and was told I was staying in the same room. I asked if the room could be serviced, with new towels and bedding. He said that was fine, I would need to be out of the room for around 20 minutes to allow housekeeping to clean the room. I told him I was going out Sunday morning and would let reception know. I went out around 10am and returned around 2pm. The rubbish had been taken away, two clean bath towels and one dirty hand towel had been left, and that was it. Barely a 2 minute job. I contacted PremierInn and received an automated email saying they would reply within 25-30 days. Simply not acceptable. I then went for a long walk, and when I returned, there were 2 members of housekeeping outside my room. They asked if this was my room, and I advised that I have had 3 conversations about servicing my room, but it wasn't done. One of them said they've been busy, and reception never told them to change the bedding. The other said the room was down as a departure, which means to clean it thoroughly for new guest arriving. Did they clean my room? No. Clean bedding during 12 night stay? No. Did I leave the room in the way I heard them say other guests left it, trashed? No. Do I have photos of the bedding that supposedly represents a departure for a new arrival? Yes. Do I have photos of how clean I left the room after 12 nights? Yes. Would I stay at this hotel again? No. Would I recommend it to others? Definitely not. Have I had a reply to my complaint? No. Please don't stay here, you will be so disappointed.

We are staying here for a week with 4 children thought I would find it stressful but the staff here have gone beyond expectations to help with any of are needs and have made use feel very welcome. Brandon the manager has been fantastic put him on the spot to make 3 cocktails and they were amazing. can't thank all the staff enough

My partner and I stayed at Premier Inn Springfield Chelmsford for three nights and we didn’t want to leave. Our room was perfect and we slept better in those three nights than we have in months. The staff were outstanding - so professional and friendly and available for anything, at any time. They were so warm and welcoming and lovely to chat to.

Hotel needs refurb as rooms looking tired and in need of a decent clean and paint. Beds comfortable and bedding clean. All surfaces and carpets not as fresh and clean as I would expect. Breakfast good on first day but not as nice on second day. Probably wouldn’t stay again.

Arriving fairly late at night and despite following my satnav, I found the lack of lighting approaching the car park a bit off putting, especially as I was to be charged £5 for the pleasure. You think at that price, some form of adequate lighting woiuld be provided as on arrival and leaving the next morning, there was hardly a full parking area. Whilst the reception area was unmanned, within a few seconds we were being attended to and our booking in was completed. The room was the high standard of those I have come to expect from the Chain, spotlessly clean and throughout the corridors, there was an amazing perfume - wonder if I could get a bottle of whaterver it is. Heading to the bar/restaurant area for a meal, we found the same guy acting as barman, waiter and for all we knew, perhaps chef. Not sure what role he did best but if all Premier Inn staff were like him, the company would have no HR issues. He was awesome. A great ambassador for the hotel IMHO. For our meal, I had the Beef and Ale Pie, a nice size pie with tenderstem, peas and chips complete with a very tasty gravy whilst my wife had the chicken katsu Curry which she was delighted with. Add a couple of beers and a cider, the price of £23 per head, whilst a bit more expensive, wasn't too bad as the alternative local food outlets were MacD & KFC . The Booking out was simple but again, the payment for parking was extremely annoying.

We've stayed at this Premier Inn dozens of times, but to our unhappy surprise, we suddenly had to pay £5 per night car parking despite the fact that we were guests at the hotel. It's not the centre of London... or of anywhere! & we were not previously made aware of it. It was sneakily foisted upon us.

I didn't stay at this hotel but I contacted them as needed help with a query for another Premier Inn. I spoke with Brooke The Duty Manager .I felt that she went out of her way to assist me , she dealt with the situation in a friendly professional timely manner , her customer service was 100 per cent . What an asset to the Premier Inn team, so refreshing to have this level of Customer service . Thank you Brooke.

Very disappointed, for the second time with the Premier Inn. We needed an accessible room which we booked on line only to discover it had been given to someone else, this has now happened to us twice. We couldn’t shower and couldn’t access the bath!!!