Doubletree by Hilton Properties in Chengdu

Our stay at the DoubleTree by Hilton Chengdu was absolutely fantastic. From the moment we arrived, the hotel staff went above and beyond to make us feel welcome and comfortable. A special shoutout to Lucas Sun, who was incredibly helpful and professional throughout our stay. He handled our check-in and generously upgraded our room, which made our trip even more enjoyable. His hospitality truly stood out and left a lasting impression on us. The hotel itself is modern, very clean, and immaculately maintained. The rooms are spacious and comfortable, equipped with everything we needed for a relaxing stay. The common areas, dining facilities, and amenities were equally impressive. Overall, we couldn't have asked for a better experience. We highly recommend this hotel to anyone visiting Chengdu – we will definitely be back!

I booked this hotel for a company event, primarily because I was traveling with my child and Ctrip advertised a kids' club. However, it turned out the kids' club was closed due to rain the previous day. Being a newly opened hotel, there was also a noticeable new-room smell, which improved somewhat after the hotel provided an air purifier. Ultimately, I still felt it wasn't suitable for guests with children. I had initially considered leaving a negative review, but the manager addressed my concerns quite promptly and appropriately, so my rating reflects the situation post-resolution. **Dining:** The buffet breakfast was very rich and plentiful. Entry to the restaurant required registration. **Service:** On check-in day, there was a large training event, leading to slow service response. The in-room phone didn't even provide instructions on how to dial the front desk; it took me quite some time to figure it out based on experience. Fortunately, after contacting the manager, the issues were handled promptly and appropriately. **Child Facilities:** It's very close to Xinglong Lake, and the scenery is quite nice. However, there was no kids' club and no child-related activities. **Environment:** Being a new hotel, the facilities are brand new, clean, and tidy. Still, there was a lingering smell in the room. **Overall:** In conclusion, I still don't think it's suitable for families with children. However, for business travelers, I couldn't find any significant faults.