Unpleasant stay as there’s so much miscommunications with the accommodations, and the cleanliness and amenities were subpar.
Less than satisfaction accommodation for cleanliness & amenities:
1. The heater was bad for more than 1 person staying. I had to wait for 15-20mins after the previous shower, so the water can be heated up.
2. The place wasn’t that clean — had obvious yellow stains in the toilet.
Frequent miscommunications and bad service:
1. I sent in a request for cleaning service for the next day but they forgot. I realised that it wasn’t done when I reached back, and the response that they gave was the cleaner forgot, and asked me to go to their cleaning lounge, take the equipments and clean it myself…
2. The room that I saw and booked via Trip.com was different from what I initially got, and I had to call the customer service via WeChat to change to the actual room that I booked.
3. I submitted an inquiry via Trip.com to ask if I can purchase parcels and send to the accommodation. The response that I got was they’ve agreed to my inquiry. But when I reached there, the customer service said they didn’t receive my inquiry at all, so they didn’t help with the parcel collection. I had to google translate my inquiry to Mandarin to justify to the customer service and proof that there’s miscommunication between Trip.com and them.
Would totally not recommend this place.
