Crowne Plaza CHENGDU CITY CENTER by IHG Reviews

Response from Property: 尊敬的客人您好，感謝您選擇成都總府皇冠假日酒店並分享入住體驗。很開心您認可我們的地段優勢，出門便能到太古裏及國金一帶，同時也讚揚了我們熱情周到的服務。關於您提到酒店裝修帶來的“古老感”，以及中央空調、床頭插座等細節方面的感受，我們已記下您的反饋，會繼續關注並完善相關體驗，讓更多客人住得更舒心。期待您下次再來，繼續感受我們的用心服務。

Response from Property: Dear Guest, Thank you for your trust and positive feedback during your stay, and we are especially grateful for your recognition of our work. We are delighted to know that you and your family enjoyed your vacation. Your warmth and appreciation are truly heartwarming. We will continue to focus on perfecting every service detail to ensure a comfortable and reassuring experience every time we meet you. We sincerely wish you and your family a pleasant journey and look forward to welcoming you back to the Crowne Plaza Chengdu Zongfu Hotel for even more wonderful memories.

Response from Property: Thank you for choosing to stay at the Crowne Plaza Chengdu Zongfu Hotel and sharing this heartwarming experience. We are delighted to hear that you enjoyed the comfortable bedding and the service; you also mentioned the convenient location, which certainly makes getting around easy. Your child's enjoyment and happiness are a great encouragement to us. We look forward to welcoming you and your family back again, and we will continue to provide you with a comfortable and pleasant stay through our dedicated service.

Response from Property: Dear Guest, thank you so much for sharing your wonderful experience with us at Crowne Plaza CHENGDU CITY CENTER by IHG. We truly appreciate your kind words about our convenient central location—being close to the lively modern area and within easy distance of popular attractions makes getting around effortless. We’re also glad to hear that you found the in-room amenities sufficient and comfortable.Most of all, we’re delighted that you enjoyed the swimming pool. After a day out in Chengdu’s hot summer, a refreshing swim is exactly the kind of little comfort we hope our guests can enjoy during their stay.Thank you again for choosing to stay with us. We look forward to welcoming you back soon for another relaxing visit.

Response from Property: Dear Guest, Thank you for choosing the Crowne Plaza Chengdu Zongfu Hotel and sharing your stay experience. We are delighted that you appreciate our convenient location, close to Chunxi Road, Taikoo Li, and IFS, as well as easy access to Wuhou Temple and People's Park. We also thank you for your positive feedback on the attentive service of our hotel butlers. We will continue to monitor and optimize our travel guides to address potential traffic congestion in the city center during peak hours. We look forward to welcoming you back to Chengdu and continuing to enjoy a comfortable and convenient stay.

Response from Property: Hello, thank you for choosing the Crowne Plaza Chengdu Zongfu Hotel. We are also delighted to see your positive feedback on our location: it's very close to Chunxi Road and Kuanzhai Alley, making travel much more convenient. Regarding your suggestion about the smoking area, we have carefully noted it and forwarded it to the relevant departments. Thank you for your positive response; we sincerely look forward to your next visit and hope you continue to enjoy a comfortable and pleasant stay in Chengdu.

Response from Property: Dear Guest, Thank you so much for choosing to stay at the Crowne Plaza Chengdu Zongfu Hotel for your child's birthday trip and for sharing this heartwarming experience. We are truly delighted that you felt our care and attention when preparing the cake for your child. We are also pleased that you found the service attentive and welcoming, and that the room was promptly cleaned and was comfortable. We look forward to welcoming you and your family back to the hotel again. Happy birthday to your child, and may you have many happy days!

Response from Property: Dear Guest, Thank you for choosing the Crowne Plaza Chengdu Zongfu Hotel and for sharing your experience with us. We are pleased that you appreciated the room upgrade and the well-maintained and functional amenities; we also appreciated your service and the quality of the breakfast, and the convenient location for getting around and dining. Regarding your concerns about the worn carpet and hallway odor, we have taken them seriously and will continue to improve cleaning, ventilation, and maintenance to ensure a more comfortable and pleasant environment. We sincerely welcome you to visit us again and experience the wonders of Chengdu and our dedicated service.

Response from Property: Hello, thank you for choosing the Crowne Plaza Chengdu Zongfu Hotel as the first stop on your family trip, and thank you for your detailed feedback. We are delighted to hear that you felt the hotel's historical heritage was evident in the lobby's domed ceiling. We have also noted your feedback regarding the slightly cramped room space, and we will continue to optimize room types and space utilization to make every stay more comfortable. We are pleased that you also commended the consistent quality of the breakfast and our catering service; we are especially grateful for your recognition of our staff's warm attitude and attentive service, and for proactively calling to reserve a room and communicate your needs. We look forward to providing you and your family with warm and thoughtful service again soon!

Response from Property: Dear Guest, Thank you so much for sharing your honest experience after your stay. We are also very sorry that your stay did not meet your expectations. We take all the discomfort you mentioned very seriously and will use it as a reference to continuously improve the overall quality of our service and management, striving to prevent similar issues from happening again. We would like to once again express our sincere apologies and sincerely hope that you will have the opportunity to experience our improvements and dedication in the future.

Response from Property: Dear Guest, Thank you for choosing the Crowne Plaza Chengdu Zongfu Hotel and for your positive feedback on your stay. We are pleased to learn that the hotel facilities are comprehensive and convenient, the gym and pool are kept clean and comfortable, the rooms are impeccably clean, and the service made you feel at ease. We are also delighted that you mentioned the surrounding environment is suitable for both family and business travelers, with Chunxi Road, Taikoo Li, Tianfu Square, and other popular areas within walking distance. We look forward to your next visit and hope you will continue to experience the vibrancy and comfort of Chengdu.

Response from Property: Dear Guest, thank you for your wonderful feedback and for choosing Crowne Plaza CHENGDU CITY CENTER by IHG. We are truly delighted to know our reception team made such a positive impression and that you enjoyed the superb breakfast as well. Your kind words mean a lot to us, and we look forward to welcoming you back for another excellent stay.

Response from Property: Dear Guest, Thank you so much for choosing to stay at the Crowne Plaza Chengdu Zongfu Hotel and for sharing your thoughtful and heartwarming experience. We are delighted to learn that you had a satisfying first trip to Chengdu. Thank you for your positive feedback on our prompt customer service, attentive service, and room upgrade. Ensuring your comfort and well-being during your extended stay is our greatest satisfaction. We are also pleased that the hotel's convenient location, delicious breakfast, and child-friendly dining experience added to your wonderful memories. We look forward to accompanying you on your next trip to Chengdu and providing you with the same warm and pleasant stay.

Response from Property: Dear Guest, Thank you so much for choosing the Crowne Plaza Chengdu Zongfu Hotel and sharing this heartwarming review. We are delighted to know that you were satisfied with the hotel's excellent location, convenient access, clean and hygienic environment, and attentive service. Your positive feedback on the breakfast selection and taste is also very encouraging. Thank you for your trust in the InterContinental brand, and we look forward to welcoming you back soon and continuing to provide you with a comfortable and enjoyable stay.