Anyee Xinliang Grand Hotel (Chengdu Chunxi Road Taikoo Li) Reviews

Response from Property: #距春熙路步行200米#免費洗衣房設施完善# 親愛的客人，您好呀！看到您這麼用心的點評，我們整個團隊都超級開心呢！您提到的這些細節，比如前台小夥伴的熱情服務、快速的入住退房流程，還有2樓的洗衣房，都是我們特別用心為大家準備的呢~對了，您喜歡我們的新電梯真是太好啦！當初為了選這個又快又穩的電梯，我們可是對比了好多個品牌呢。早餐能合您口味我們也特別欣慰，我們的廚師團隊每天都會精心準備新鮮食材的。您下次來的時候一定要告訴我們哦，我們會繼續為您保留這份温暖又高效的服務~祝您生活愉快，期待與您再次相遇！

Response from Property: Dear Guest, thank you so much for your continued support and trust! We are truly sorry for the inconvenience caused by the previous elevator malfunction, especially the long waits during peak hours, which definitely affected your stay. The new elevator is now operating stably, ensuring that long waits will not occur again. We have also strengthened our regular inspections of all facilities to prevent similar problems from happening again. Hearing you mention that "staying here is about the feeling" truly touched us! Xinliang is like an old friend; although it shows some signs of age, we will strive to improve our service details and facility maintenance to make every stay more comfortable for you. We look forward to providing you with an even more perfect experience next time we meet! Have a pleasant business trip, and please come back to visit us often!

Response from Property: #距春熙路步行200米#免費洗衣房設施完善# 親愛的客人，您好呀！看到您這麼用心的點評，我們整個團隊都特別開心呢！能為您提供滿意的入住體驗是我們最大的動力~前台的小夥伴們知道您這麼誇他們，一定又要偷偷開心一整天啦！新電梯確實讓上下樓方便了不少呢，您能注意到這個細節真是太暖心了。我們的保潔阿姨每天都會認真打掃每個角落，早餐師傅也變着花樣準備菜品，聽到您喜歡真的超有成就感！最讓我們感動的是您説下次還會來，這簡直是對我們最好的鼓勵！等您再來的時候，一定要跟前台的小夥伴們打個招呼呀，他們可想多跟您聊聊天呢~祝您生活愉快，我們隨時準備着再次為您服務哦！

Response from Property: Dear Guest, thank you very much for your satisfaction with the hotel's location and breakfast. We take your concerns about the ride-hailing location and the lobby steps very seriously. While we cannot currently modify the lobby steps, we are already working on increasing the number of concierge staff to assist with luggage. Regarding the ride-hailing location issue, ride-hailing vehicles can indeed come to the hotel, and we have repeatedly tried and reminded guests to tell their drivers to go to the hotel entrance. Thank you again for your detailed review, as it is very important for our experience and the future stays of our guests. We wish you a pleasant journey and good health.

Response from Property: #200 meters walk from Chunxi Road#Free laundry facilities# Dear Guest, Thank you for choosing to stay at our hotel and taking the time to share your experience. Your affirmation and support are the driving force behind our continuous improvement. We are delighted to know that you were satisfied with the professional and enthusiastic front desk service, the cleanliness and comfort of the rooms, and the meticulous work of the housekeeping staff. The hotel is always committed to providing warm and thoughtful service to every guest, and your recognition will motivate us to continue to maintain high standards. At the same time, we are also pleased that you found the hotel's excellent location convenient. The Chunxi Road business district is indeed an ideal choice for experiencing the charm of Chengdu, and it is our honor to add convenience to your trip. Thank you again for your recommendation and praise. We look forward to providing you with excellent service again on your next visit to Chengdu. Please feel free to contact us if you have any needs. Have a pleasant trip and best wishes!

Response from Property: #200 meters walk from Chunxi Road#Free laundry facilities# Dear Guest, Thank you for choosing to stay at our hotel and taking the time to share your experience. We are delighted to know that you were satisfied with the cleanliness of the rooms, the facilities, and the excellent location. We are committed to providing our guests with a comfortable and clean accommodation environment and a convenient travel experience, and your recognition is our greatest encouragement. Located in the heart of Chengdu's city center, adjacent to Chunxi Road and Taikoo Li, the hotel truly offers great convenience for guests' travel and shopping. The city views from the high-floor rooms are also one of our proudest features, and we are glad you enjoyed this unique perspective. Thank you again for your review; your satisfaction is our driving force for continuous improvement. We look forward to providing you with excellent service again on your next visit to Chengdu. We wish you a pleasant life and all the best!

Response from Property: #距春熙路步行200米#免費洗衣房設施完善# 尊敬的賓客您好，感謝您選擇入住我們酒店，並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對酒店的服務感到滿意，這是對我們工作最大的肯定。如您在未來的旅程中再次選擇我們酒店，或需要任何旅行相關的協助，我們的禮賓團隊將隨時為您提供專業建議和幫助。再次感謝您的分享，期待能有機會繼續為您提供優質的服務。祝您旅途愉快！

Response from Property: Dear Guest, thank you very much for your satisfaction with the hotel's service and facilities. Xinliang Hotel is located in the heart of Chengdu, within walking distance of Chunxi Road and Taikoo Li. The hotel breakfast is located on the second floor and offers a Chinese and Western buffet. We sincerely apologize for not being able to introduce the breakfast to you; it was an oversight on our part. We have improved our approach to introducing and recommending relevant services and facilities. We look forward to your next stay and wish you a pleasant journey!

Response from Property: 親愛的客人，您好呀！看到您對我們酒店的服務和衞生這麼滿意，真的特別開心呢！能為您提供舒適的入住體驗是我們的榮幸~酒店的位置確實很方便呢，步行就能到春熙路、太古裏及各大景點設施，聽到這為您的旅行帶來了便利，我們心裏也暖暖的。您提到的房間設計我們也很喜歡，設計師當初可是花了很多心思呢~ 能得到您的認可真是太好了！期待下次還能為您服務呀！祝您今後的旅途都順心如意~

Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for your satisfaction with our location and breakfast. We sincerely apologize for the issues you mentioned, such as the poor drainage in the bathroom, the inconvenient showerhead, and the long elevator wait time. The elevator issue you mentioned was due to our recent elevator upgrade project, and the elevators are now fully functional, making travel more efficient and convenient. Additionally, our engineering department has completed a deep cleaning of all guest room drainage pipes, thoroughly inspected all room facilities, and replaced outdated showerheads. We fully understand the impact these inconveniences may have had on your trip. If you wish to visit us again, please contact us to arrange dedicated butler service to make amends. We look forward to providing you with the best possible service again.

Response from Property: #200 meters walk from Chunxi Road#Well-equipped laundry facilities# Dear Guest, Thank you for choosing Anyi Xinliang Hotel and taking the time to share your detailed stay experience. Your five-star review is a great encouragement to our service team. We have conveyed your praise to the front desk team, who are delighted to know that their service made you feel "warm and comfortable." As you experienced, we always adhere to the service philosophy of "customer first." From efficient and professional check-in and 24-hour attentive response to needs to proactive care upon check-out, every detail reflects the team's pursuit of "making guests feel at home." Your description of the staff's "warm smiles" and "soft voices" particularly touched us, which is a testament to our ongoing "heartwarming service training." We promise to continue this warmth and maintain the "meticulous and thoughtful" service standards you mentioned. We look forward to your next visit!

Response from Property: #200 meters walk from Chunxi Road#Free and well-equipped laundry room# Dear Guest, Thank you for choosing to stay at our hotel and sharing such a wonderful experience. Your positive feedback is the greatest encouragement to our team and the driving force for us to continuously improve our service quality. We always adhere to the service philosophy of "customer first" and are delighted to know that you are satisfied with the room facilities, soundproofing, and cleanliness standards. The hotel regularly performs professional maintenance on all rooms to ensure that the facilities are always in optimal condition. At the same time, we are also honored that you highly praised the professionalism and enthusiasm of our staff, which reflects the effectiveness of our daily training. Regarding the advantageous location you mentioned, the hotel is indeed carefully located in the core business district of Chengdu, adjacent to Chunxi Road and Taikoo Li. The surrounding facilities are mature and the transportation network is excellent. Our front desk concierge also has a detailed guidebook of the surrounding area, ready to provide you with travel advice. Thank you again for recognizing our value for money. We wish you a pleasant stay and look forward to your next visit!

Response from Property: 尊敬的賓客您好，我們很高興您認可酒店的地理位置、周邊便利性以及前台服務的熱情周到。同時，對於酒店設施老舊給您帶來的不便之處，我們深感歉意。由於酒店開業時間較長，部分設備確實存在老化現象，未能達到您的預期，這是我們管理上的疏忽。目前，我們已經制定了全面的翻新計劃，當前電梯已經更新完善，同時首批客房的更新工作也已經結束並投放使用，後續將繼續對客房進行逐步更新。您的反饋對我們非常重要，我們會繼續努力提升整體體驗，希望未來有機會能再次為您服務，並帶給您更好的入住感受！再次感謝您的寶貴意見，祝您旅途愉快！

Response from Property: #距春熙路步行200米#免費洗衣房設施完善# 尊敬的賓客您好，我們非常高興得知您對酒店優越的地理位置感到滿意。酒店地處成都市中心春熙路商圈，周邊交通便利、商業配套齊全，能夠為賓客提供便捷的出行和豐富的餐飲選擇，這正是我們一直引以為豪的優勢。關於您提到的設施問題，我們已做好詳細記錄並將及時反饋至相關部門。酒店目前正在逐步推進設施設備的更新升級計劃，力求為賓客提供更舒適的入住環境。同時，我們很欣慰您對酒店的衞生狀況表示認可，這體現了我們清潔團隊的專業素養。再次感謝您對我們性價比的肯定。您的滿意是我們前進的動力，期待在不久的將來能為您提供更加完善的設施和服務。如您再次光臨，我們將不勝榮幸。祝您生活愉快！