Guest Reviews of Hampton by Hilton Chengdu Kuanzhai Alley
9.4/10
Outstanding
7732 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.5
Cleanliness9.5
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Positive reviews(7585)
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Friendly front desk staff(1338)
Delicious breakfast(877)
Awesome gym(625)
Tasty coffee(423)
Many amenities(413)
Would stay again(252)
Close to metro(119)
Easy to call taxis(61)
Negative reviews(147)
Guest User
Superior 2-bed Room
Stayed in Dec 2025
Family
28 review
9.5/10
Amazing
Posted on Jan 24, 2026
Extended my stay for another two days, and it was really great! The staff are so welcoming, and the breakfast is genuinely good with a wide variety of options. They even have a robot deliver meals! When we checked out, they gave my child a panda toy, which was a lovely touch. Thank you!
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Response from Property: 因為貼心所以舒心,看到您的分享,歡小朋心裏美滋滋的。能夠給您的旅途帶來愉悦的心情,歡小朋很是開心。(*^▽^*)~感謝您對我們的支持和厚愛.歡小朋期待與您下一次相遇,一定要記得我們的約定喲~歡小朋在這裏等你哦~
Guest User
Cozy Queen Room
Stayed in Dec 2025
Couple
1 review
10/10
Outstanding
Posted on Jan 11, 2026
The breakfast was quite comprehensive, with all the usual varieties. The room was very comfortable, clean and tidy, and the bed was super comfy, so I slept really well at night. The service was also excellent, the location was great, and the price was just right. I'll definitely come back next time.
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Response from Property: 巴金説“美好而又温暖的東西在記憶深處”,記憶是温暖,温暖是記憶,滄海桑田,記憶中的温暖,永恆不變。希望成都寬窄巷子希爾頓歡朋酒店會是您記憶裏永遠的暖!歡迎常回來!祝:安好!
Guest User
Cozy Queen Room
Stayed in Dec 2025
Business traveller
7 review
10/10
Outstanding
Posted on Jan 9, 2026
The soundproofing is excellent, and the bathroom with its intelligent toilet and high-quality toiletries showcases thoughtful attention to detail. The staff's service was truly exceptional; they were very patient and helpful whenever I needed assistance. A big thank you to the staff! There's also a laundry room on the fifth floor, and my room had a green tea sofa bed. This hotel is highly recommended, and I would definitely choose it again.
Original textTranslated by Google
Response from Property: 因為貼心所以舒心,看到您的分享,歡小朋心裏美滋滋的。能夠給您的旅途帶來愉悦的心情,歡小朋很是開心。(*^▽^*)~感謝您對我們的支持和厚愛.歡小朋期待與您下一次相遇,一定要記得我們的約定喲~歡小朋在這裏等你哦~
Samantha SH
Cozy 2-bed Room
Stayed in Dec 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Jan 26, 2026
The hotel is not that near to 宽窄巷,but it is a very pleasant hotel and very convenient for didi, so no issue. There us a mini market nearby (less than 100m) , if you walk about 500m turning left from hotel, you will find more shops and restaurants.
The hotel is clean and staff are friendly & helpful. Overall we were happy with our 5 nightsstay.
Response from Property: 嘻嘻,感謝您對歡小朋的讚美,能得到您這麼高的評價,歡小朋真的好開心,我們的日常工作得到您的認可,對歡小朋來説是最大的鼓勵。我們還會努力做到更好,歡小朋期待您的再次光臨,常回家看看哦~麼麼噠
Guest User
Cozy Queen Room
Stayed in Nov 2025
Business traveller
13 review
10/10
Outstanding
Posted on Dec 24, 2025
The room was clean, and the bedding was comfortable. The soundproofing was excellent. Breakfast offered a great variety and tasted delicious. The location is very convenient, close to Kuanzhai Alley.
Original textTranslated by Google
Response from Property: Dear friend, thank you so much for choosing and recognizing our hotel! Located within Chengdu's First Ring Road, the hotel is only a 15-20 minute drive from all of Chengdu's major attractions, boasting a prime location. It's also conveniently located near Metro Lines 5 and 6. The Hampton Restaurant offers a buffet style of Chinese and Western cuisine, satisfying all kinds of food lovers and making it an ideal choice for your trip. The hotel's facilities are arranged strictly according to the group's requirements, using Serta Hampton Bed standard double patented mattresses, and the toiletries are Hilton's exclusive "Peter Thomas Roth." We are committed to creating a warm and comfortable stay for every guest. We sincerely look forward to your next visit! Hampton, with its "friendly, reliable, caring, and thoughtful" philosophy, warmly welcomes friends from all over the world! We look forward to your next stay and wish you a pleasant stay!
Guest User
Cozy 2-bed Room
Stayed in Nov 2025
Family
13 review
10/10
Outstanding
Posted on Dec 15, 2025
The hotel's location is a quiet oasis amidst the hustle and bustle, right by the First Ring Road, making it convenient for getting around. There are also plenty of dining options nearby. The staff were polite, and the breakfast was abundant. It was a pleasant trip!
Original textTranslated by Google
Response from Property: Thank you for your five-star review! Your satisfaction and recognition are our greatest reward! Thank you for sharing your wonderful stay experience. Huanxiaopeng will continue to strive to improve every detail and provide our guests with a perfect stay every time. We will continue to work hard with your encouragement and sincerely look forward to your next visit!
Guest User
Cozy 2-bed Room
Stayed in Nov 2025
Family
21 review
9.5/10
Amazing
Posted on Dec 14, 2025
Although the hotel opened in 2016, the room cleanliness far exceeded my expectations. It's about 2.4 km from Kuanzhai Alley. The front desk service was excellent; since it was off-peak season when I checked in, they even upgraded me to a panda-themed room. When I left, they gave me a panda souvenir and a hand warmer, which was a very pleasant surprise! Plus, there's a dedicated parking lot with free parking, a relatively large gym, and breakfast that, as always, offers a great variety and is delicious!
Original textTranslated by Google
Response from Property: Dear friend, it was a great honor to spend a pleasant and relaxing time with you on your trip! Huan Xiaopeng and her team look forward to your next visit and experiencing our warm service once again. Your 5-star review is our next goal! ----- Huan Xiaopeng, striving for improvement
Kuta
Cozy Queen Room
Stayed in Nov 2025
Business traveller
4 review
10/10
Outstanding
Posted on Dec 14, 2025
["My stay was absolutely fantastic! The room had great natural light, and the bedding was so soft it felt like sinking into clouds. The bathroom was immaculately clean with a perfect wet/dry separation. The lovely lady at the front desk even upgraded me to a room with a view, and waking up to the city scenery was incredibly therapeutic. Being right downstairs from a bustling commercial area made finding food super convenient. I'll definitely choose this place again next time!","Incredible value for money! The room, though compact, had a very well-designed layout. The smart toilet and blackout curtains were thoughtful touches. The cleaning staff replaced toiletries daily without fail, and the turn-down service even came with a little snack. It's only a 3-minute walk from the subway station, which made getting around stress-free. Highly recommended!","The attention to detail really impressed me! The wooden furniture added a touch of quality, there were plenty of charging ports by the bed, and even the bottled water was warm. The freshly made noodles at breakfast were delicious, and the staff were always responsive and attentive. With a view of greenery outside the window, my stay was both comfortable and relaxing – a truly top-notch experience!"]
Original textTranslated by Google
Response from Property: 嘻嘻,感謝您對歡小朋的讚美,能得到您這麼高的評價,歡小朋真的好開心,我們的日常工作得到您的認可,對歡小朋來説是最大的鼓勵。我們還會努力做到更好,歡小朋期待您的再次光臨,常回家看看哦~麼麼噠
Guest User
Cozy Queen Room
Stayed in Nov 2025
Business traveller
2 review
10/10
Outstanding
Posted on Dec 12, 2025
The hotel's location is excellent; being right on the first ring road makes getting around very convenient, with subway and bus stops nearby. They also offer a free gym and laundry room, and the room cleaning is always prompt and thorough. The front desk service was great, and invoicing was very quick. Plus, they even have robots to deliver takeout orders. Very good experience overall.
Original textTranslated by Google
Response from Property: 親愛的朋友,非常感謝你對我們的選擇和認可~酒店地處成都市一環路以內,距離成都市內各大著名景點都衹有15-20分鐘車程,地理位置優越~靠近地鐵5/6號線,交通便利~歡朋餐廳採用中西自助的形式~滿足各類吃貨,是您出行的不二選擇。酒店內的設施設備是嚴格按照集團要求佈置,採用舒達(Serta)【Hampton Bed】標準的雙專利床墊,衞浴用品沿用希爾頓專用“Peter Thomas Roth”,我們致力為每位來賓營造温馨舒適的入住體驗。衷心期待您的再次到來!“友善、可靠、關懷、周全”的歡小朋熱忱歡迎來自四面八方的好朋友們!期待你的再次入住,祝你生活愉快!
Guest User
Queen Room With Garden View
Stayed in Nov 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on Dec 11, 2025
Stayed here for a day with friends and really enjoyed it! First off, the front desk service was warm, attentive, and very thoughtful. There's even a robot that delivers items on the first floor, so no need to go down for takeout. The room also came with green tea, which was a nice touch. I definitely recommend this hotel to everyone!
Original textTranslated by Google
Response from Property: 親愛的朋友,感謝您的分享哦~酒店的歡朋餐廳為您提供健康營養豐富的熱早餐呢!歡小朋一直秉承“友善、可靠、關懷、周全”的服務理念服務每一位客人,讓客人賓至如歸。歡小朋期待您的下次入住,為您提供更好的服務!
Guest User
Cozy Queen Room
Stayed in Nov 2025
Business traveller
3 review
10/10
Outstanding
Posted on Dec 19, 2025
A hotel that truly cares for its guests is one that genuinely provides the best service. The service here truly exceeded my expectations. On my first day, I left a note mentioning that the restroom had a slight odor and needed disinfecting. When I returned that evening, the smell was gone, and there was even a note of apology. During breakfast, the hostess in the restaurant casually asked how my stay was. I offhandedly mentioned that the duvet felt a bit damp and stiff. I honestly didn't expect it to be taken seriously; to me, it was just a casual chat like 'have you eaten yet.' But to my surprise, they actually took it to heart, and when I returned to my room that evening, the duvet had been replaced. Being truly cared for like that feels so comforting and wonderful. Thank you, Huan Xiaopeng (or 'Little Friend Huan' if it's a name/nickname), for this experience; it showed me the pinnacle of service. Real service isn't about the apples and pears in the fruit bowl; it's about truly taking your needs to heart.
Original textTranslated by Google
Response from Property: 哇哦~哇哦~哇哦~三個哇哦都不能表達出小朋的激動,感謝您對歡小朋的讚美,讓歡小朋感受到了您對我們滿滿的愛意。能得到您這麼高的評價,歡小朋真的好開心,我們的日常工作得到您的認可,對歡小朋來説是最大的鼓勵。我們接待的不僅僅是客人,更是來自遠方的朋友。“友善、可靠、關懷、周全”,是歡朋帶給客人的個性魅力,更是客人鍾情歡朋的原因,我們會努力做的越來越好,希望能有機會再次為你服務!
Guest User
Cozy 2-bed Room
Stayed in Nov 2025
Other
2 review
10/10
Outstanding
Posted on Dec 11, 2025
The room was very clean and tidy, making for a comfortable stay. I appreciated the complimentary green tea and coffee – that was a nice touch, haha. The lobby also has a robot that can deliver takeout right to your room, which was incredibly convenient. I stayed here for several days and really enjoyed it.
Original textTranslated by Google
Response from Property: 感謝客官的五分好評哦,您的滿意和認可就是給予我們最好的獎勵!感謝您分享的美好入住體驗,今後歡小朋將繼續致力於完善每一個細節,為客人提供每一次完美的入住享受。我們會在您的鼓勵下繼續努力,衷心期待您的再次光臨!
Guest User
Cozy 2-bed Room
Stayed in Nov 2025
Solo traveller
36 review
10/10
Outstanding
Posted on Dec 7, 2025
I've always loved Sheraton's style. The staff are friendly, breakfast is good, and it's only a 10-minute walk from the subway station. The hotel is clean and tidy, and the service is excellent.
Facilities: Good, with a separate wet and dry area, and a decent size.
Service: Consistently great.
Original textTranslated by Google
Response from Property: Because your thoughtfulness brings comfort, Huan Xiaopeng is truly delighted to see your sharing. Huan Xiaopeng is very happy that your trip brought you joy. (*^▽^*)~ Thank you for your support and love. Huan Xiaopeng looks forward to seeing you again, please remember our promise~ Huan Xiaopeng is waiting for you here~
Guest User
Cozy Queen Room
Stayed in Nov 2025
Business traveller
4 review
10/10
Outstanding
Posted on Dec 6, 2025
The room was spacious, clean, and tidy, with a soft and comfortable bed. All the facilities were well-equipped; there's a 24-hour gym and laundry room on the fifth floor, which is very convenient for guests. On the first floor, a robot delivers takeout quickly, so you don't have to go downstairs to pick it up, which I really liked.
Original textTranslated by Google
Response from Property: 非常感謝您的五分點評,您讓歡小朋激動地無以言表,您的肯定是對歡小朋最大的讚賞,喜歡就常來哦,歡小朋期待與您同行!---害羞的歡小朋
Guest User
Cozy Queen Room
Stayed in Nov 2025
Family
1 review
9.5/10
Amazing
Posted on Dec 8, 2025
When I traveled to Chengdu, I chose this hotel. It has free parking and the facilities are quite complete, but the room was very small. The hygiene was decent. The only issue was that the building across the street was under renovation. We were staying with young children and elderly parents, and there was a sudden loud noise one night. However, the hotel service was excellent; they promptly moved us to a different room and even gave us a souvenir gift.
Original textTranslated by Google
Response from Property: 親愛噠,感謝您對歡小朋的認可,並與歡小朋分享您的入住體驗。我們將一如既往地為每一位賓客創造美好的入住體驗,真心感謝您的支持與厚愛,祝您生活愉快!歡小朋期待與您下次相遇!