Fairmont Chengdu Reviews

Response from Property: Dear guest, thank you for choosing Fairmont Chengdu Palm Springs. We are pleased to see that you have a satisfactory experience here. The hotel is located in the middle section of Tianfu Avenue, Chengdu Hi-Tech Zone. It is within a five-minute walk to Metro Line 1 and Line 18 Century City Station Exit D, which is convenient for travel. The hotel rooms are warm and comfortable, with charming city views. I hope you like it. Thank you again for your stay, and we sincerely look forward to your next visit.

Response from Property: 尊敬的賓客：感謝您選擇成都棕櫚泉費爾蒙酒店，我們高興地看到您在此感受了滿意的體驗，並給予Shirely, Jack服務工作的認可。希望我們貼心的服務、齊全的配置，以及舒適的環境為您打造了愉悦的入住時光。再次感謝您的下榻，我們誠摯期待您的下一次光臨。

Response from Property: Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience.We are sorry to learn that the recent stay experience fell below your expecation. As part of hotel group commitment and in line with sustainability efforts, hotel is no longer pro-actively provide single-use products, however, whenver necessary, we are pleased to delivery to guest room timely, thank you for your kind understanding and supporting. Meanwhile, we sincerely apologize for lack of umbrellas in Concierge, more backup umbrellas are under purchasing, at the same time, guests are suggested to take the umbrella which has been prepared in guest rooms in advance. Thank you again for your kind review, we look forward to warmly welcome you back in near future.

Response from Property: Dear guest: Thank you for choosing Fairmont Chengdu Palm Springs. We are happy to see that you have a satisfactory experience here. We hope that our considerate service, complete configuration, and comfortable environment will create a pleasant stay for you. Thank you again for your stay and we sincerely look forward to your next visit.

Response from Property: 尊敬的賓客：感謝您選擇成都棕櫚泉費爾蒙酒店，我們高興地看到您在此感受了滿意的體驗。希望我們貼心的服務、齊全的配置，以及舒適的環境為您打造了愉悦的入住時光。再次感謝您的下榻，我們誠摯期待您的下一次光臨。

Response from Property: Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience! We are so thrilled to read that you have enjoyed a marvelous stay with us! Your kind recognition on the friendly service and caring from Sales Anthony and Receptionist Icey has been shared with team members to support their ongoing passion for excellence on our daily offering. Wish our thoughtful service, well-appointed facilities, and comfortable environment have created you a pleasant stay with us! Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back in near future!

Response from Property: Dear guest: Thank you for choosing Fairmont Chengdu Palm Springs. We regret that your experience did not meet your expectations! We sincerely apologize for the unpleasant experience caused to you by the service deficiencies of the front desk staff! The hotel is committed to providing guests with warm and efficient services. To this end, we attach great importance to your feedback! The front office manager will investigate the incident and team members will continue to improve and do their best to create a worry-free overall stay experience for guests. Thank you again for your stay and we look forward to your next visit!

Response from Property: Dear Guest,Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience! We are thrilled to read that you have enjoyed satisfying experience. Wish our thoughtful service, well-appointed facilities, and comfortable environment have created you pleasant time with us. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back in near future.

Response from Property: 尊敬的賓客：感謝您選擇成都棕櫚泉費爾蒙酒店，我們高興地看到您在此感受了滿意的體驗。希望我們貼心的服務、齊全的配置，以及舒適的環境為您打造了愉悦的入住時光。再次感謝您的下榻，我們誠摯期待您的下一次光臨。

Response from Property: Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience! We are thrilled to read that you have enjoyed a comfortable stay, and you kind recognition for hotel exquisite food has been shared with culinary team members to support on their ongoing passion for excellence on our daily offering. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back in near future!

Response from Property: Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience! We are thrilled to read that you have enjoyed the exquisite breakfast and cozy room. Your kind recognition on hotel service has been shared with team members to support their ongoing passion for excellence on our daily offering. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back in near future!

Response from Property: Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience! We are thrilled to read that you have enjoyed a great stay, the spacious and clean room, wide selections of exquisite food and attentive staff service in particular has left you a lasting impression. Your kind recognition has been shared with team members to support their ongoing passion for excellence on our daily offering. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back in near future!

Response from Property: Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience! We are thrilled to read your kind recognition on hotel service, which has been shared with team members to support our ongoing passion for excellence on daily offerings. Meanwhile Housekeeping team is keep enhancing room deep cleanliness to ensure our guests reassuring and cozy stay experience. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back in near future!

Response from Property: Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and we are thrilled to read that you have enjoyed a pleasant staycation with us! Your kind recognition on staff service and the delicious food has been shared with team members to support on their ongoing passion for excellence on our daily offerings! Once again, thank you for your heartfelt review and your recommendation for our hotel, we sincerely look forward to warmly welcome you back in near future!