Tivoli Chengdu at Cultural Heritage Park Reviews

Response from Property: Dear Guest, thank you for your honest feedback. We sincerely apologize for any inconvenience caused. Regarding the issue with the minibar menu in your room, it was our oversight and has been immediately rectified and supplemented. Our system is currently switching from heating to cooling, and coupled with the changeable spring weather, the room temperature was higher than expected when you checked in. We have expedited the process. Regarding your suggestion about free laundry, we have also forwarded it to the relevant department for further discussion and optimization. We will also arrange a special inspection and adjustment of the elevator. Your criticism is our motivation to improve, and we hope to have the opportunity to host you again and see our changes. We wish you a pleasant stay!

Response from Property: 尊敬的客人：非常抱歉讓您有了這樣不愉快的體驗！感謝您願意指出問題，我們深表歉意，也會全面排查更換並及時改進。希望未來能有機會重新贏得您的信任，真誠地期待您再一次的光臨體驗。

Response from Property: 尊敬的賓客，非常感謝您選擇入住並分享真實體驗。很高興您對前台的熱情接待和房間的舒適表示認可，但對於您提到的蕎麥枕送達嚴重超時的問題，我們深表歉意。這完全違背了我們對服務效率的基本要求，尤其是在深夜給您帶來了不必要的等待與困擾。我們會立即跟進當晚的客服流程，查找延誤原因並加強培訓，確保此類問題不再發生。再次向您誠懇致歉，希望能有機會彌補您的這次不佳體驗，期待您的再次光臨並見證我們的改進。

Response from Property: 尊敬的賓客，感謝您的認可與客觀評價！很高興酒店的整體表現能讓您滿意。關於位置距離市區略遠的問題，我們也理解這可能會給部分出行計劃帶來不便；不過酒店毗鄰地鐵站，交通較為便利，希望能為您的出行提供一些彌補。期待您下次入住，繼續享受無憂的居停體驗！

Response from Property: 尊敬的客人：非常感謝您抽出寶貴時間分享這次入住體驗。看到您“特別滿意”的評語，我們整個團隊都備受鼓舞。雖然您忘記預訂早餐，但能為您送上這份意外的小心意，併為您開啟美好的一天，正是我們服務的初衷。祝您生活愉快，旅途處處有驚喜！

Response from Property: Dear Guest, thank you for your feedback. We sincerely apologize that your room did not have a smart toilet. Some of our room types (such as Executive Rooms and Suites) already have smart toilets installed. Please indicate your request when booking next time, and we will prioritize arranging one for you. Regarding the Executive Lounge: We have submitted your feedback that the closing time was too early to management for evaluation, and we will optimize the operating hours as soon as possible. Thank you again for your understanding and patience. We look forward to providing you with an even better stay experience! Have a pleasant stay!

Response from Property: 感謝您的喜愛！很高興您暢享了我們的恆温泳池，並對服務和衞生表示認可。您的滿意是我們最大的動力，期待您下次再來暢遊放鬆！

Response from Property: Dear guest, thank you very much for sharing your stay! We are truly delighted that you were able to experience our hotel's "new" feel, the friendly staff, and the convenience of being right next to the subway while traveling with your children. We know that convenience and peace of mind are paramount when traveling with children, and having the subway right next door saves you the hassle of traveling. It's reassuring to know that you appreciate this convenience. We are also delighted that you were satisfied with the steak and cake at the Western restaurant! We have taken your positive feedback very seriously and will continue to maintain the quality of our food, ensuring that guests, whether visiting family or traveling, can enjoy a satisfying meal. Regarding the minor shortcomings in the children's play facilities, we have taken this into account and will continue to pay more attention to the needs of families and work hard to improve our family-friendly amenities. We hope that your next visit with your children will provide them with more options for play. We also commend the front desk attendant for his helpful assistance in arranging a taxi to the Global Center! We immediately passed on your "must be praised" comment, and this recognition will be a great motivation for him to continue to enthusiastically assist guests. We hope you'll choose us next time you bring your kids to Chengdu. We hope you and your kids will have a more comprehensive parent-child experience and continue to enjoy a comfortable stay and delicious food.

Response from Property: Dear Guest, we are so excited! Receiving your heartfelt "Treasure Hotel" certification and saying it's your "top choice for business trips" warms our hearts more than anything. Providing you with a comfortable and reliable place to stay during your busy business trips is our greatest wish! You've carefully noted all our strengths, and every detail you mentioned reflects our meticulous attention to detail. Your recognition makes all our efforts worthwhile! A special shout-out to Cherry and Evelyn at the front desk! You said their welcoming smiles, patience, gentleness, and sincerity perfectly embody the "travel warmth" our team strives to convey. Knowing your long business trips are tiring, extra thoughtfulness reduces your fatigue. We want to pass on your gratitude to them and let this warmth continue to reach more guests. Your words, "I'll definitely come again next time," are our greatest encouragement! We will firmly maintain these advantages and continue to provide you with a stable and comfortable experience when you frequently work in Chengdu. No matter when you fly in next time, we'll have a clean room and a hot breakfast ready for you! 🥰

Response from Property: Dear Guest, Thank you so much for your kind feedback! We know you chose us because of the competition, and we even upgraded your room so you could have a more comfortable stay during your busy schedule. We apologize for the inconvenience caused by delaying your check-out several times, but hearing your thanks makes us even more grateful for your understanding. We hope you have a rewarding competition, and we'll have a comfortable room reserved for you next time you come back! ❤️

Response from Property: Dear Guest, We are delighted that you chose our hotel for the competition, and even more delighted that the competition is right on the hotel grounds – this convenient proximity is truly invaluable! Upgrading your Deluxe King Room to a suite was our way of ensuring you have a more comfortable stay during the competition, and we are incredibly grateful that you appreciate this thoughtfulness. A comfortable and smooth experience is our top priority! We look forward to welcoming you here again for your next competition or trip, and wish you all the best in your future competitions and a life full of comfort and surprises! 😊

Response from Property: 尊敬的賓客您好！看到您帶着可愛表情寫下的滿分好評，我們的心情也跟着明媚起來！非常感謝您對我們服務的認可，更感謝您特意點名表揚前台的 Yuki、Nia 和 Cherry。我們已經第一時間把您的誇讚轉達給了三位姑娘，她們聽到後既驚喜又感動，您的肯定就是對她們用心服務最温暖的鼓勵～您説 “入住非常絲滑”“接待熱情”“有需求能迅速響應”，這真的讓我們特別欣慰！打造順暢省心的入住體驗、用及時的響應解決客人需求，一直是我們努力的方向，能讓您感受到這份貼心，就是對我們工作最大的認可。同時也很開心酒店環境能延續您心中 “一如既往的好”，我們會繼續用心維護每一處細節，守住這份讓您滿意的品質。再次感謝您願意花時間分享這份美好的入住感受，我們早已悄悄記下您的偏愛，熱切期盼未來能再次迎接您的到來，繼續為您提供像這次一樣棒的入住體驗！

Response from Property: Dear Guest, Thank you for your recommendation and detailed review! We are very pleased that you were satisfied with the clean room and ample hot water. The convenient location (just a few kilometers from Wanda Plaza) makes it easy to get around by taxi, and we are also happy that you appreciated our convenient transportation. What touched us most was your thoughtful gesture of helping your child print materials at the front desk – helping with the details is the essence of service. Your "highly recommended" is the best affirmation, and we will continue to maintain this dedication. We look forward to serving you and your family again soon, bringing you the same comfortable experience! 😊