Tivoli Chengdu at Cultural Heritage Park Reviews

We stay with our daughter , She love big views and automatic system of room Room is best , service is great We can go to supermarket in 5 minutes from room door is awesome

We had an excellent stay . Beautiful and Elegant space . Very kind and helpful staff.

Very big room, more like a luxurious apartment. Quite far from the city center but there are a lots of public transportation.

We were upgraded to a junior suite without extra charge. Very nice room and clean however the curtain closes and open by itself

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The first impression was very good, the environment was beautiful, and the room looked good. I thought I could have a pleasant vacation. However, we, who are not picky about service, felt the lack of service twice when we went to the western restaurant. When we went to the restaurant for Chinese food, we were told that there were about 5 or 6 tables of guests before we ordered, so we had to wait. We were told that it would take 45 minutes to order pasta. We just had to wait. The vegetable soup we ordered came with pumpkin soup. The waiter said it was unclear. I wanted to find a foreman to ask, but he left without any communication before he finished speaking. I waited for more than 10 minutes and replaced it with a soup of this level. When I paid the bill, he said that the cash register system had a malfunction and asked the payment to the waiter's personal WeChat. The waiter took away the plate I was eating at breakfast without asking. The service experience was really terrible. The room facilities look good on the surface, but the details will be exposed when they are used. The angle of the shower head is fixed as shown in the picture. I don't know how tall you have to be to get a shower. I have stayed in many five-star hotels, and I will never choose this brand of hotel again.

The overall experience was good, the service was enthusiastic, and I would like to thank Manager Xiao Luo at the front desk. The service was professional and enthusiastic without being excessive, making people feel very comfortable and natural.

The room is very clean and upscale, especially the bathtub! It has a special atmosphere! The front desk staff Rora and Lily are very enthusiastic and patient. They introduced many hotel facilities. Next time, I plan to bring my friends here to experience the spa.

The hotel environment is very good, and it is also convenient to go out and take the subway. The front desk guy helped to upgrade to a suite. The room is very spacious, the room facilities are very good, both modern and warm, and the experience is superb. Looking out from the room, the view is also OK. The bedding is comfortable and the shower water pressure is sufficient. The room hygiene is very good, and the cleaning sister is very enthusiastic. The breakfast is quite satisfactory, and the food is not replenished in time when the passenger flow is relatively large.

This is a Portuguese brand hotel with a grand exterior and clean rooms. The experience was great. The front desk staff Xiaobai and Kevin provided excellent service. We checked in very late at night and they were very considerate and upgraded our room type for free and sent us breakfast. The room was super big, the bedding was very comfortable, and it was really clean. I made an appointment for the Anantara spa in the hotel and was not disappointed. I fell asleep during the massage. Recommended! Tivoli is worth staying!

The hotel has convenient parking. The front desk staff Eric, Ivy, and Luna provide good service. They took the initiative to upgrade our room. The room is clean and quiet. The soundproofing is good and does not affect sleep. The bed is also very comfortable and I slept soundly. The front desk is enthusiastic and efficient, and basically responds to all requests. The room price is affordable and parking is free. I am very satisfied with my stay.

The hotel environment is elegant! The park is also rich in green plants! And it is near the subway entrance. The room is clean. Equipped with a bathtub and bathtub cover. The front desk lady Yuki also upgraded our room, very friendly! The only drawback is that there is no delicious food around, but it is convenient for travel.

The location is convenient, right at the subway entrance, and travel is very convenient and fast! The hotel is very new, the room is spacious, comfortable, bright, clean and sanitary, the staff service is also very good, especially Roc in the front office, in short, very satisfied!

The parent-child room is relatively large and suitable for living with children. There are toys for children to play in the room, as well as children's toiletries. The service attitude is good, and the stay experience is OK. The breakfast is average, more Western style. The welcome fruit is average. I am not satisfied with the public area. As a parent-child hotel, the children's playground is very small and is still under construction. Children only have things to play in the room, and there are no other places. When I asked about parent-child activities when I checked in, there were none. It does not meet my expectations for a parent-child hotel