Sheraton Properties in Chengdu

We booked a family room, which had a king bed, a sofa bed, and a long sofa. We asked for an extra large duvet, which was perfect for our second child, who's in elementary school. This room has two bathrooms, one shower room, and two TVs, so it's very convenient – no conflicts over using the toilet. **Facilities:** Complete and well-equipped. **Cleanliness:** Very clean. **Environment:** Newly renovated in 2022, so everything feels new. **Service:** Very thoughtful. The breakfast was very rich, with various pastries and cheeses, especially many types of rice in the congee. The manager who seated us was a true gentleman, dressed in a suit, a senior handsome man, and very dedicated. Children under 12 eat breakfast for free, which is very generous! During the Spring Festival, there was also a face-changing performance. The swimming pool is a bit small, and the ambient temperature is close to the outdoor temperature, but the water temperature is great, and there were very few people, so we could swim freely. The changing rooms were very clean, thumbs up! When we checked in, my child's bag was left in the lobby. They first asked us if we had forgotten anything, and then when we went to pick it up, they even gave my child a small gift, which was very heartwarming.

At first, I thought I would stay here for a while and give myself a day off. Who would have thought that plans are not as good as changes. The kids called and said they also wanted to come and play. So I booked two rooms temporarily. The rooms were very tight during the May Day holiday, so I called the front desk immediately. Lela listened to my situation patiently. When the rooms were tight during the May Day holiday, she adjusted the rooms to the same floor. So I could take care of three children. Parts that need improvement: The breakfast on the first day of check-in (No. 3) was a complete mess. It was so choking indoors, and there were no seats outdoors. Not to mention the extremely thick dust where breakfast could be placed (the first time I encountered this situation in a hotel). I have to say that the adjustment was quite fast, and it improved immediately the next day. Added outdoor tables and chairs, and opened the indoor doors for ventilation. Manual thumbs up👍