W Hotels in Chengdu

I booked a standard room on the 11th floor for three nights. **The Good:** The bellhops were excellent, very attentive and quick to anticipate needs. The front desk staff were friendly and made check-in a pleasant experience with some engaging small talk. The hotel staff I contacted via WeChat beforehand responded instantly and provided timely assistance. Room cleaning was meticulous and prompt; I drink a lot of coffee, and they always replenished it without delay. The overall facilities felt new, and breakfast was superb. The gym was absolutely fantastic! The Smith machine was incredibly smooth, and there were three bench press stations. Towels and bottled water were provided on each machine. I did fasted strength training every morning, and almost every time I visited, I saw cleaning staff wiping down the equipment. They even had Pilates equipment. My workouts were high-quality every day. The location was very convenient, with direct access to a shopping mall from B1. I was there purely to enjoy the hotel, and dining and shopping were incredibly easy. **The Not-So-Good:** 1. For all three nights of our stay, we heard someone singing downstairs starting from the first evening. After raising this with the hotel, we found out it was a street performer with a large speaker, who only stopped around 10:30 PM. After my initial feedback, I expressed hope that this wouldn't happen again the next day. The hotel even sent a fruit platter as an apology. However, the singing started again promptly at 8 PM the following day. That evening, the hotel offered us a room change, but it was quite late, and we were genuinely tired, so we just put up with it. I understand that the hotel can't control what people do outside on the street, and they are somewhat helpless in this situation. However, as a guest paying over 1,000 RMB per night, having to endure this unavoidable noise was truly frustrating. 2. On our last night, my mom was bitten by bed bugs. She killed the bug and showed it to the staff. I also believe that ”sh*t happens” and it's a low-probability, unavoidable incident. But it's genuinely something that shouldn't occur at a hotel of W's caliber. The hotel staff addressed it immediately, and in the end, they gave us two panda plush toys (which just made us laugh). **In summary:** I really liked this hotel overall, and it's truly a pity about these issues.