When I arrived at the hotel, they checked me in on the fifth floor, but they didn't inform me beforehand that the fifth floor is a mahjong room, and the noise is very loud, especially around 2:00 AM. I went downstairs to ask them to change my room, and they said they couldn't refuse to open the mahjong room just because I was there. But it was already 2 or 3 AM, and their room was extremely noisy. Shouldn't a customer complain to the front desk? I stayed here because the dormitory environment was bad; I couldn't sleep. The front desk staff were also rude to me. Furthermore, according to the Public Security Administration Punishment Law of the People's Republic of China, a noise level exceeding 50 decibels after 10:00 PM constitutes a disturbance. Then they moved me to the fourth floor. I asked them if the fourth floor was a mahjong room. He said that less than 10 minutes later, a large group of people—men, women, and children—came to the room next door and stayed in one room. The fourth floor was also a mahjong room. He then told me that the front desk hadn't registered them before letting them in. I went downstairs to check out and change hotels, but he wouldn't give me a refund. He just kept dawdling and sighing, complaining that I wasn't being nice to him, saying I had to wait for their manager. Finally, I contacted Ctrip, and only then did he reluctantly give me a refund.
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