Time Inn Lusheng Hot Spring Hotel (Chengmai Software Park)

The hotel environment is neat, the rooms are clean and hygienic, elegant and romantic, and the front desk service is thoughtful, making people feel extremely comfortable. It gave me a home feeling, with free hot springs, free parking, and a food street around it. Job No. 045

This hotel in Chengmai, Haikou can be considered high-end, with a very attractive price, complete room facilities, good sanitary environment, and a swimming pool in the backyard with very clear water. The only drawback is the breakfast, where you have to make your own fried eggs.

Dear hotel front desk team, I hope to express my sincere praise and gratitude for your excellent service through this thank you letter. Every time I stay in your hotel, I feel at home, just like returning to a warm home. I especially want to praise your warm and thoughtful service to guests. From the moment I entered the lobby, I could feel your smile and friendliness. You always greet every guest with a cordial attitude, listen to our needs patiently, and provide us with the best help and suggestions. Whether it is answering my questions or providing introductions to nearby attractions, you always make me feel at home. You are not just staff, but more like my friends. You know how to consider guests and try your best to solve the various problems we encounter. Your meticulousness and care make me feel endless warmth and comfort. In every corner of your hotel, I can feel your ultimate pursuit of service. From cleaners to waiters, every employee has demonstrated professionalism and dedication. The cleanliness of the room and the control of details make me feel extremely satisfied. I really can't thank you enough for your efforts to satisfy every guest. Every time I return to the hotel, I feel like I'm back home. Your service is not only to meet the needs of guests, but also to allow us to truly relax and take off the fatigue of the day. You truly understand the meaning of "service first" and give us a sense of peace and tranquility. Thank you again, you are the best hotel front desk team in my mind. Whether now or in the future, I will always choose to stay in your hotel, because you not only provide me with a high-quality accommodation experience, but also give me good memories. I wish your hotel front desk team and every staff member all the best, and continue to bring warmth and satisfaction to every guest.

Arrived at the hotel in the early morning, exhausted. I took the room card and entered the room. Less than 1 minute later, the front desk called and said that the room was opened to the wrong room and asked me to go to the first floor to change the card. I asked if it could be sent up? The waiter said that there was no one at the front desk and I had to go downstairs to get it. I was speechless. The room smelled musty and the cover was peeling off. The service attitude was very indifferent. I will not come next time.

The hotel is in a great location. Downstairs is a snack street, which is very lively at night. The lobby lady is warm and thoughtful, and the business is proficient. The room is clean and hygienic, the facilities are complete, the bedding is very comfortable, the breakfast is also good, the parking is free and convenient, and the cost performance is super high! I will stay here again next time.

It is near Chengmai Software Park and downstairs is Dongpo Pedestrian Street. The parking lot is quite large. There are hot spring pools for men and women in the backyard, as well as a small swimming pool. The only problem is that the door has a big gap and is not soundproof.