Guest User
November 27, 2023
The location of the hotel is relatively remote because it is a golf club. I didn't pay attention when booking. The room is large and fairly clean. However, the cleaning was sloppy and there was a large area of water stains in the toilet. I booked it on Ctrip, which means there is a free room upgrade. The front desk asked clearly, but answered me casually: I will upgrade you to a deluxe double room. Then I said that I booked a deluxe double room. Then the manager looked at me and said, then I will upgrade you to a double double room. Bed room, this room is equipped with aromatherapy machine. But later I found out that I was not upgraded to a room at all. Even the so-called aromatherapy machine was already there. The room was the same as what I originally booked. Is it really okay for the manager to fool the guests in front of them? You can say that we didn’t provide an upgrade, which doesn’t matter to me. I only asked if Ctrip had written it. Even if I have the opportunity to come to Haikou again, I will never stay in this hotel again. It’s too bullying. I really realized it in hindsight😡🤬
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