We checked-in to this place with a booking for two nights stay - Friday and Saturday (checkout on Sunday). We checked-in late and since we were 3 guests in all (I ***** with my husband and my 12-year old), we were told we would be charged for an extra bed. We said we are ok with it. We went to the room and kept reminding the house-keeping staff to get the bed and finally around 11:00PM they got it. The breakfast, though looks like a wide spread has no taste. We kept asking for water at the table but never got. We asked for light coffee and the coffee that was served was the strongest possible. On asking, the waiter said it can be changed "if you want". As I was not doing well, we decided to checkout on Saturday itself instead of Sunday. When asked if they can refund one day's amount, we were told their system does not allow it. We left it and started driving back to Bangalore. On our way back, we got a call from the front-desk that we have to pay for the additional bed. We asked if this payment can be adjusted against the additional day booking amount, the answer was it is not possible. Till we got back to Bangalore we got at least 6 reminder calls to make the payment and my husband kept telling that he is driving and would make the payment when we get back home. We did that as the first thing once we got back. Sunday morning again we got a call that the payment is not reflected in the "system". We suggested they wait for it to show up on the system. Again - reminder calls. Then my husband finally offered to send a screenshot of the payment made the previous night and sorted this out. Couple of hours later, we get at least two calls asking us to checkout at 12:00PM Sunday! When we tell that it's close to 24 hours that we checked out, again the answer is the same - "it is not reflected in the system". It is high time either your systems work or you have staff that can ***ually handle this. Hotels were functional even before systems came into being and in a much more customer friendly way - not haunting them with literally a dozen calls!