OKDAY Hotels in Chenzhou

This stay truly exceeded my expectations! The first thing I noticed when I opened the door was how clean everything was. The bathroom had a separate wet and dry area, and the countertops and toilet were spotless. The hotel's overall environment was very comfortable, with warm colors, soft lighting, and no strange odors. The attention to detail was excellent; even the restrooms had disinfectant alcohol! The front desk lady was very enthusiastic and patient. Highly recommended!

退休旅行偶然選中這裏，居然是一家新開業的酒店，還是全國連鎖。這家酒店位置十分優越，出行十分便利，房間空間超出預期，床墊感覺非常棒，不是軟踏踏那種，枕頭也是精心挑選的軟硬適中。酒店還有洗衣機和烘乾機可供使用，空調強勁可以有多種控制，包括定時。雙床間雖然臨街卻並沒有感覺吵鬧。另外，前台的服務非常熱情❤

The room was clean, tidy, and bright, and the surrounding scenery was fantastic. It's also very close to attractions like Gaoyiling. The attached picture is of the view from the window in my room. Since it was the Dragon Boat Festival, the front desk attendant gave us sachets when we checked in, which were very pretty. The breakfast spread was extensive, and we even got to try zongzi (rice dumplings) handmade by the aunties. When we checked out, they kindly allowed us a 30-minute late check-out (we wanted to rest a bit longer before heading back) and gave us a small hotel gift. Overall, I highly recommend this place! If I ever come back to Chenzhou, this will definitely be my top choice.

I stayed at your hotel for dozens of days in a row, and my overall experience was extremely poor. The staff's service awareness and attitude fell far short of what a hotel should offer. Here's an honest report of the issues I encountered: 1. **Lack of Service Etiquette, Obvious Discrimination** During my stay, I hardly ever heard polite language from the staff and rarely saw a smiling face. Only two staff members greeted me proactively throughout my entire multi-week stay. Some female front desk staff were warm and attentive towards male guests but cold and perfunctory towards female guests. This clear double standard was very uncomfortable. 2. **Double Standards and Formalism in Breakfast Voucher Policy** I rarely eat breakfast, but occasionally, when I went to the restaurant, I could dine directly even without a breakfast voucher; no one checked or collected them on-site. However, every time I went to the front desk, they repeatedly emphasized that breakfast vouchers must be collected daily and that I couldn't take multiple at once. This inconsistency in policy enforcement is a serious case of formalism. 3. **Absence of Basic Housekeeping Services, Inadequate Cleaning** During my extended stay, my room was often missed during housekeeping, and the drinking water was frequently not replenished. As a long-term guest, I received no special benefits. I once asked the front desk to help me pick up a meal from next door – a simple, one-minute task, and I wasn't making frequent requests – but the front desk flatly refused without even attempting to help coordinate or inquire. There was a complete lack of service empathy. 4. **Improper Package Storage, Lack of Basic Respect** All customer packages, regardless of value, were haphazardly stacked on the floor without proper storage, posing risks of loss or damage. 5. **Rude Laundry Service Staff, Lack of Basic Etiquette** The cleaning lady who collected laundry had a poor attitude. Her knocking was forceful, and her tone was very impatient. Basic service etiquette was completely missing. With all these issues, I'd like to know if this truly reflects your hotel's service standards and corporate culture. I hope the hotel will address these problems and strengthen staff service training.