SpringHill Suites Chester

I was a little surprised that the following things were even an issue at a marriott property. There looked to be excrement around the base of the toilet. The in-room coffee machine was a joke. The very small filter didnt even fit into the coffee maker! The iron we tried to use left gross marks on my pants because of the build-up on the bottom of the iron. But the worst of it....the sink drained Very Slowly. The staff was very polite and helpful. The bed was comfortable and the room smelled great and it was quiet. Thank you.

This is a very clean and great place to travel. The one and only complaint I have is the lay out of the room. The tv is not placed for everyone to view in the room. I do like how you can sign into your own Netflix account to watch what you want to on tv. We didn’t get to use any of the other amenities due to spending time in Richmond. But again if you are looking for a quiet place to stay with a large family this is great to stay.

Unfortunately, upon our arrival, we found that our suite had not been properly cleaned. The bedding had not been changed, there was debris underneath the bed, and a dried coffee spill remained under the microwave. I immediately reported these issues to the front desk but was given what I felt was an unsatisfactory explanation. I was assured that someone would come and address the concerns while my family and I spent the day at a nearby waterpark. However, when we returned later that day, none of the issues had been resolved. I went back to the front desk and spoke with Claire. She sincerely apologized for the inconvenience and promptly arranged for us to move to another room. I would like to thank Claire for her professionalism, willingness to help, and excellent customer service. While the initial experience was very disappointing, her prompt action and courteous demeanor helped make a difficult situation much better.

This hotel had numerous areas where maintenance or repair was needed. Bed was comfortable but carpets were literally filthy. See photos. I was conveniently next to shopping and restaurants and i95.

Nice place to stay in the area. Beds were comfortable staff was super helpful when we needed a few things.

Room was not clean and had a terrible odor. Bathroom vent didn’t work and just overall uncomfortable. We booked a suite that sleeps 6 and the bathroom door was a sliding door with no lock. Showers had barely any water pressure

Very clean, bed was comfortable. The room was larger than expected. The fridge kept my drinks really cold. Most hotel fridges doesn't work that well. I will recommend this property.

The room had no ventilation which made everything feel damp which raised concerns of mold issues. The breakfast never really changed the five days we stayed. There was one lady, I wish I knew her name, that worked the breakfast area who was extremely nice. Unfortunately, she was the outlier. The pool is tiny!! Also, when we started taking our luggage to the car we realized they had shut our key cards off and we were locked out and had to go get it turned back on(this was just after 7am the morning of checkout). All in all I would not recommend staying at this hotel.

The handicap accessible room overall was spacious and efficient for my family’s needs. The only critique is the mattress on the bed was not very comfortable or supportive.