Top Hotels in Chester with Spas

Having been fortunate enough to have enjoyed a few previous visits to the Grosvenor for afternoon tea, there was one stand out difference this time...and that was the exceptional service and attention provided by Kimberly and her team. Whilst the afternoon tea was its usual high standard, Kimberly's attention to detail and personal interaction was outstanding and we were made to feel so special its made our day and weekend! Thank you to all the team and we'll see you soon.

The hotel location was amazing, 2 minutes walk from the station, about 5 minutes to the city.Every other day we requested to have our room cleaned but all they did was change the towels and filled up the coffee bar. Never cleaned the bathroom or changed the beddings. The room was located on the 3th floor where was not lift from the 2nd floor. We had to deal with the cigarette smells coming from the room next to ours. Kept on complaining about but no changes. The breakfast and dinner was good, staff was very friendly and always welcoming you with a smile.

We were a group of 10 girls and were assured of 5 twin rooms when one of us rang hotel but this was not provided on check in The bar lacked any atmosphere and staff lacked any personality My friend accidentally knocked over her expensive glass of wine untouched and was not offered a replacement she had to pay again Not an expected response from a big chain hotel On the positive side housekeeping staff were excellent looking after our needs and providing us with glasses and ice buckets as we were celebrating two milestone birthdays Rooms were comfortable and clean and a decent size

OK, let's get the good things out of the way first. We stayed in a King Junior Suite, the room was lovely and clean, bathroom great, great location, good views, good breakfast, friendly staff (especially housekeeping) - no faults whatsoever with the general hotel experience. Now for the one grumble. I'd booked this weekend away for our Silver Wedding anniversary and I deliberately wanted a hotel with a nice pool etc. for some relaxing. So I selected this 'hotel and spa', largely based off the many pictures they posted of their pool, 'hot bubbly pool' (can't think of the right word), relaxing area etc. On checking in, you are given a sheet of paper and some way down it, it is implied that you have to pay £10 per person for a two hour slot in the pool. I asked at reception if this was really the case, as I couldn't quite believe it, to be met with a blank stare and being told that that was the case at all Hiltons (which is clearly nonsense). I still couldn't believe it, but did pay up. Anyway, it's true. This is pretty much the only hotel I've ever been to where you have to pay extra to use the pool. And £10 extra, per person, for a two hour slot. That could be a nightmare if you had kids with you. The rules are made even more confusing by the fact that they have two areas - One, is called 'The Spa' where you have paid-for treatments (sea**** facials and massages, I imagine) and then this paid for area called the 'Pool and Spa' which is essentially the pool, the hot bubbly bit, sauna etc. I'm not going to be over-dramatic and say that it spoilt the whole weekend, or anything like that, but it is crazy. It would be better if they mentioned this clearly when booking, and even gave you the option to add it on at that stage. Also, maybe let the staff know that this isn't the case at 'all Hiltons' at all.

My husband & I stayed at this hotel in Chester on 6-7th Sept. We were originally supposed to stay 4th-6th but due to car problems at home, we'd had to phone on the morning of each of the first 2 days to cancel the first 2 nights. We finally arrived on the afternoon of 6th for what was supposed to be the last night of our original booking. Check-in was friendly & efficient, & even though we'd arrived earlier than the official check-in time, we were immediately checked in with no problems. Even better, when paying we were most pleasantly surprised to find that hadn't been charged for the previous 2 nights that we'd had to cancel....no quibble, no arguments, no question! (I'd naturally assumed that we'd lost that money, which was a couple of 100 quid, especially as we'd only cancelled the morning of the same day we were supposed to arrive, ie less than 24hrs notice!). So we decided to stay an extra night with the saved £££. Our room was nicely decorated, clean, tea & coffee facilities, comfy bed etc. When we left to go exploring, Reception rang my mobile to say there had unfortunately been a mix up with the room, & someone else had actually already reserved & checked into it before us (the Receptionist that had checked him in was a trainee, & had forgotten!). Many apologies on their part, & asked if we minded changing rooms....no problem I said, sh*t happens. Anyway, they moved our belongings for us & informed us that as compensation, we would be upgraded to a suite! Well! It was lovely (Room 220), had a separate sitting room with TV & sofa, bedroom had a mahoosive bed (which was so so comfy), bathrobes & slippers provided, TV also in bedroom, Elemis toiletries. V tastefully decorated, & at the back of the hotel so no street noise. The building itself was apparently built as a hotel sometime in the 1600s so is very old & quaint, it's a beautiful building. The staff are excellent, nothing was too much trouble. Breakfast let it down slightly (tho the staff worked very hard & again, were polite & nothing was too much trouble), but there were items missing from the full English (namely beans & black pud), & the continential option was a little limited (eg only orange juice offered, eg no apple or cranberry, no milk options, limited cereals, no jams). You also have to reserve your breakfast time the night before. It's also worth noting that this hotel doesn't do evening meals, though there is a bar & I believe they do do afternoon teas. Tho this is not a problem as there are many restaurants close by. Water fountains are available in the corridors, & a jug provided in your room for you to fill up...much better than plastic bottles of water, it's a great idea. Special shout out to Stephie on Reception, she is a credit to the hotel...helpful, friendly, efficient & professsional with every interaction, she really made a difference to our whole stay. Hotel is a stone's throw from the famous Chester clock, & it couldn't be more central, ver

Located in Chester, Rowton Hall Hotel and Spa is within a 15-minute drive of Chester Zoo and Chester City Walls. This 4-star hotel is 4.2 mi (6.7 km) from Chester Racecourse and 4.1 mi (6.5 km) from University of Chester. Relax and unwind with body treatments and facials. You're sure to appreciate the recreational amenities, including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, a picnic area, and barbecue grills. Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite. Stay in one of 37 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.

With a stay at Chester Apartments, you'll be centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. This upscale apartment is 3.4 mi (5.4 km) from Chester Zoo and 6.4 mi (10.3 km) from Cheshire Oaks Designer Outlet.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.Free self parking is available onsite.Treat yourself to a stay in one of the 2 individually decorated guestrooms, featuring private spa tubs and flat-screen televisions. Kitchens are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Digital programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.