This stay was quite a letdown, especially since my expectations were pretty high beforehand. Compared to the general accommodation prices in Chiang Mai, nearly 400 RMB per night isn't cheap, but the actual experience didn't live up to that price point.
**Check-in Experience:**
Upon arrival at the apartment, I had to carry my luggage to the floor myself, as no staff offered any assistance. Since I arrived early, my room wasn't ready yet. They simply placed my luggage into the room I was scheduled to stay in, but there was still the previous guest's luggage inside. This made me feel that their luggage handling wasn't standardized and lacked security.
**Facility Issues:**
The biggest problem during my stay was the complete lack of hot water. Whether it was the shower or the sink, only cold water came out. I followed the host's water heater instructions repeatedly, but still no hot water. This severely impacted my experience.
Furthermore, room facility maintenance was poor. When I hung my clothes on the wardrobe rod, it suddenly sagged due to loose screws, which gave me quite a fright and also felt like a potential safety hazard. (You can refer to the pictures I uploaded).
The air conditioning noise was also very noticeable; it constantly made a roaring sound similar to a motorcycle engine when running, which affected my sleep at night.
**Convenience of Use:**
Although the room had a balcony, drying clothes on it was not allowed, and I didn't see any clear mention of this on the Ctrip page. I could only dry clothes indoors, but I couldn't find the drying rope mentioned in the property description.
Additionally, there was no front desk phone provided in the room, nor any quick way to contact staff. When issues arose, I had to figure out how to contact them myself, which was inconvenient.
**Public Facilities:**
The pool and gym management was quite strict, requiring a room card for entry, which shows good organization.
**Overall Impression:**
This is the first time I've given a 'medium' rating to an accommodation after all these years of using Ctrip. Overall, the hardware of this apartment doesn't match its price positioning, especially regarding hot water, facility maintenance, and check-in service, all of which have significant room for improvement. If the price were around two or three hundred RMB, I might accept it, but at the current price, I don't think it offers good value for money. If you plan to book, I recommend managing your expectations beforehand.
Original TextTranslation provided by AI
