To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.6
Service8.9
Cleanliness8.7
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All reviews(123)
Positive reviews(21)
Reviews with photos/video(8)
Awesome rooms(9)
Clean and tidy(8)
Awesome stay(6)
Negative reviews(2)
Joyce愛旅行
Queen Room
Stayed in Dec 2024
Couple
1 review
7.0/10
Posted on Feb 5, 2025
The location of the hotel is very good, and the transportation is very convenient. There are buses and subways nearby. It takes about 15-20 minutes to walk to fake fifth avenue.
Cedders
King Room
Stayed in Oct 2024
Business traveller
29 review
9.0/10
Great
Posted on Nov 25, 2024
Very nice Hotel. Nice, clean and modern rooms.
Location is amazing. Close to tram and metro stops. Bus stops nearby too.
Close to the big shopping street, everything in walking distance.
Juli
Stayed in Oct 2023
Travelling with friends
1 review
7.0/10
Posted on Nov 14, 2023
The staff were amazing so I want everyone to know that part. This is not the front desk staff. Now on to the bad…. The rooms are not clean. I dislike having to say this. But it’s facts. When walking in the room- first thing we notice is a huge pretty fresh stain on floor that screamed puke. It was attempted to be cleaned but the orange stain was disgusting. The windows were smudged. The glass tables had finger prints all over. The walls had dried splashes of who knows what and edges around the room at knee high were full of dust. Soap was left in shower and the floor when the door was opened and closed was disgusting. No liners in garbage cans.
The front desk was very understanding and switched us rooms. Problem was it was a downsize. We lived through it but will all the hotels we have stayed in while in the city - (dozens- as we are only 2 hours away and like to stay at different places) this one unfortunately we will not be returning too.
LamNicole
Stayed in Feb 2024
Travelling with friends
4 review
10/10
Outstanding
Posted on Apr 5, 2024
Great place with big rooms and clean environment.
FedeFedeFede
King Room
Stayed in Nov 2022
Couple
4 review
10/10
Outstanding
Posted on Jan 2, 2023
We stayed at Hyatt Centric the Loop, and our room was so spacious and clean. The decoration from the hotel is amazing in all the places, since the lobby til the rooms. The staff was friendly and nice. Have many stores nearby.
Guest User
King Room
Stayed in May 2023
Solo traveller
2 review
10/10
Outstanding
Posted on Jun 26, 2023
Great place to stay!
tonyiiichou
Two Queen Room
Stayed in Apr 2025
Couple
2 review
9.0/10
Great
Posted on May 24, 2025
The room is nice and clean. The housekeeping is very good and worthy of praise.
Minor disadvantages: The windows are not soundproof enough and the gym is average.
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YungRou
Two Queen Room
Stayed in Sep 2024
Business traveller
2 review
10/10
Outstanding
Posted on Oct 26, 2024
The room is large, with enough space, very comfortable, clean, and well lit for working. There are many subway stations nearby. I recommend everyone to stay here! Great stay!
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vincentqian
King Room
Stayed in Aug 2024
Solo traveller
2 review
10/10
Outstanding
Posted on Oct 6, 2024
The sanitation work was very good and I will stay there again next time. However, my credit card guarantee was not released.
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Guest User
Queen Room
Stayed in Feb 2025
Business traveller
4 review
4.0/10
Posted on Mar 10, 2025
I won't stay at this hotel next time. The smell after renovation is too strong. There is definitely excessive formaldehyde, which seriously affects the health of people.
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Anonymous User
King Room
Stayed in Jun 2024
Solo traveller
17 review
9.2/10
Great
Posted on Jul 18, 2024
The room is in a good location, located in the center of Chicago. The surrounding area is relatively safe and you can experience the city scenery of Chicago very well. It is also convenient to go to the surrounding attractions.
There is a McDonald's downstairs, which is also very convenient.
The sanitation environment of the room is very good, but the sound insulation feels a little poor.
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Guest User
Deluxe Two Queen Room
Stayed in Oct 2024
Business traveller
22 review
10/10
Outstanding
Posted on Dec 4, 2024
Satisfied, will continue to choose, the location, room facilities are very good
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Guest User
King Room
Stayed in Jun 2024
Solo traveller
12 review
10/10
Outstanding
Posted on Sep 16, 2024
The room was nice and the service was great. The only downside might be that the price was a little expensive, but it's not expensive in the US. We also had free early check-in, which was great!
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Guest User
Accessible Two Queen Room with Tub
Stayed in May 2024
Travelling with friends
1 review
5.5/10
Posted on Jul 2, 2024
Very old facilities, like a small county town in China n years ago, probably originally an apartment, converted into a hotel. I suggest you don't use a credit card when you pay a deposit. I said I would use cash at first, but the front desk refused to accept it, so I just used the card. They charged randomly after I used it. The only advantage is the location, close to Millennium Park and the Art Museum. But the service is totally lacking, the bedding is also very poor, the mattress seems to have loose springs, I suggest you spend more money and stay at another hotel, I feel that this hotel has nothing to do with Hyatt, it looks like the listing
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Guest User
Deluxe Queen Room
Stayed in Dec 2023
Business traveller
11 review
10/10
Outstanding
Posted on Feb 5, 2024
Not disappointed, still the quality of Hyatt, comfortable stay