Freehand Chicago

The services, facilities and customer services were not up to the nark, especially when it comes to travellers who were requesting some basic facilities, like there was np hot water, no cooking range, no coffee maker, etc. These are the very basic facilities. So much so, the attitude and behavioural issues were also there. Not recommended for travellers and tourists!

I pre-paid 100% on Trip.com after booking this hotel. Upon arrival, hotel demanded me to pay additional $180 called "Chicago city resort fee". I talked to other guests in the hotel and none of them was charged for this fee. I'm also originally from Chicago and never heard about such fee before. Everyone works at the front desk was SO MEAN. They all looked like gang members, kind of scary. The service guy who came to my room to fix the light had just smoked ****, and my entire room smelled like **** after he left. After checking into the room, it is SO SMALL, my suitcase barely fit in there. The room looked nothing like the picture. The bed is surrounded by 3 walls, I'm only 5'5 and I can barerly straight my legs laying down. Also, it is the dirtiest room I had ever stayed, and I have stayed in LOTS of hotels because I do travel for a living. Their laundry rooms and work out room are downstairs in the basement and so tiny without any window. I originally paid for 10 nights and checked out only 2 days. I don't recommend this hotel to anyone. I would have rated zero if there's that option.

Nice and convenience place for solo traveler

Great location, clean rooms, and friendly staff. Would definitely stay again!

Better than i expected!!!!!!!! The room was nice and the location is amazing