Hotels Near Metropolitan Cathedral of Chihuahua in Chihuahua

The hotel is very well located, and the room was clean and comfortable. The staff is friendly and they have plenty of room in the hall if you want to work with your colleagues. On the downside, the room could have a better illumination and the breakfast could be better, especially the scrambled eggs. However, it is still a good option if you want to stay there for a few days on a business trip.

I stayed here on January, I noticed that my room wasn't as clean as I hoped but I talked with the lady at the front desk and the service was great that was the only reason I came back, the service was so great that I decide I would give this hotel another chance and I didn't regret my choice. it's nice to see that our opinions matter cause every detail was perfect this time. Excellent choice for people who is looking for a great business hotel like me, rooms are clean, breakfast is really good and service is great

The staff was very nice and friendly and knowledgeable. The rooms are very basic for the price. Also, there was a broken light in the room. They put the vanity mirror in a weird location that was too high to use. The pool and hot tub were located on the roof and are beautiful but the pool heater was broken so it was too cold to swim in the pool. Also, the hot tub was dirty. I did complain to David and he tried to have maintenance fix the hot tub and get it cleaned. The restaurants breakfast was all right. It was not good or bad. The bar was OK but they didn’t know how to make certain drinks. The hotel is placed in probably one of the best locations but the hotel needs a lot of work. Also, the website said that they had an executive lounge, but they did not.

This Hotel is very Nice, is located in the Best area of Chihuahua - Distrito Uno and the staff is very Helpful. I stayed 4 days last week and I totally recommend it, if you have any questions call the Manager Omar Miramontes and he'll take care of you.

Wonderful staff, clean, very modern rooms, great showers with good water pressure (which is always a must for me), comfortable and not hard mattresses which I seem to normally come across in Mexico, so I was surprised to see softer mattresses here. This hotel is in a wonderful spot in chihuahua, lots to do around and walk to. Breakfast buffet was great, and staff is very friendly. My trip was very quick so didn’t spend more than one night but would definitely stay there again.

The Good - Quiet, great room A/C. The No Good - Things are broken all over the place, A/C does not work in general areas, and the hotel smells like burnt lard every morning during breakfast. EXPENSIVE (Over $130 per night) and they give you OLD RAGS USED AS TOWELS. These towels have been in service for years, they are rough, and they are literally falling apart (see photos). They must not have enough towels because they would not leave a single hand towel. My wife requested a hair towel (smaller than a full-body towel) and they would not provide it so, I had to find a service cart and still them from their supply. The floor towel was not any better and the last one we got had a hole next to the Sheraton logo. There was another serious safety incident where my wife was using a bathroom mirror with a light in the bathroom and when she tried to adjust it, the mirror sparked because it had a short within the electrical box. The electrician showed up and explained that the GFI (ground fault interrupt) only worked with plugged-in appliances and not with any secondary loads meaning that the mirror electrical power was never interrupted even after this unit was clearly under short circuit conditions. LAST BUT NOT LEAST. I booked through Sheraton and got a quote for $386. When I get there the attendant converted the $386 to Mexican Pesos using a high rate of exchange and then charged me in Pesos $425 (10% more). They know what they are doing and this is a cheap petty theft technique. SHAME !

Decepcion total! We booked 3 rooms in this hotel almost a month in advance which they didn't give me the confirmation number which I asked and told me q was not necessary not asked me for e-mail q nothing more with my name, One day before I called to confirm and they told me q there was no reception and q had no rooms available, the poor receptionist finally met us a few but q were on the second floor, ask q if there was any difference and said q no, When we arrive and enter rooms completely separated from the q photos appear online, all this dismantled beds have powders of old, backs of beds curtains,, All but above all the totally dirty folders q you don't want to get your shoes off!! with a giant sleeves and the worst of all with rests of nails of someone else (Q asc) and without aspiration, of the 3 rooms I didn't know what was worst I told the manager and told me q they had no q they were going to aspiration (I don't think they have a vacuum cleaner) they offered us other rooms completely closed q you don't look at the light of the day at last we decided to stay because it was a very far and very tired trip, and with children at last, In the morning we went to breakfast and the food was insipid the dryest chilaquiles and the coffee looked like you, we didn't again breakfast in that place which was already included, the same day was water to midday, this afternoon we could bath, We started to prepare for graduation and I took the hair dryer and the light went in the 3 rooms!!! imagine having q changed room in the middle when you have all your things with q you are preparing!! Little light q we had q make-up in the window, my brother was talking to the receptionist q poor chamaca do what q can, she was talking to the manager who we could never talk to him, I never asked for excuse or try to repair the disguise q we felt, the only thing q said q this the next day the technician arrived to make the repairs,, THAT IS FAVOR OF PROFESSIONALism AND IRRESPONSABILity ON WHICH WE WERE NOT ATTENT TO A PROBLEMA We will never stay in this place and will definitely not recommend it,, hurt rent,, may be a beautiful place!!!