Lake Shikotsu Tsuruga Bessou Ao No Za Reviews

outstanding service from the staff at the hotel in hokkaido

I booked this hotel because I couldn't see the 'Song of Light' during my visit, and it also conveniently tied into my travel itinerary, which was great. Service: We received welcome drinks upon check-in, and the room had welcome fruits and champagne 🍾. All minibar items and room service orders were complimentary (though we didn't use them, the gesture was much appreciated). Cleanliness: I walked barefoot throughout the hotel, and it was spotless. However, there were some small insects in the room, which is understandable given the semi-open-air hot spring. Facilities: Everything was new and perfect. The restaurant had private rooms, and both dinner and breakfast were excellent – a prime example of Japanese dining. It was one of the best 2-day, 1-night stays I've had in terms of food. It was a perfect experience; the hotel itself is picturesque everywhere you look. I loved it 💕. I also felt the overall experience here was much more refined than Lake Toya, and I preferred the scenery here.

Check-in was a bit slow.

Very clean, a pleasant stay.

Amazing. Overall, it was perfect , however, the meal services were a bit delayed.

During the off-season, the hotel upgraded to a high floor room. The service was good and responsive. The hot springs were great and private. It is incomprehensible that such an expensive hot spring hotel does not include dinner. Since it is expensive, it should provide value for money and provide breakfast and dinner. Instead of saving dinner costs, there are no other good places nearby.

The price is the most expensive hotel in Zhiqian Lake, and the hardware conditions are OK! It has everything it should have! But it is not worth coming! The hot spring water is great However, the toiletries are particularly bad! They are all their own brand products. I used them to tie my hair and combed out a lot! Hotels over 3,000 yuan all use pola, but I have never used such a bad one! Such an expensive hotel is not willing to give even a pola, which is also very absolute! Service: It looks okay on the surface, and basically everyone is polite when they see it! But it is outrageous when encountering problems! I can only say that I didn’t feel respected, nor did I feel the service that should be provided at this price! In places that cannot be seen, the management of this hotel is particularly bad! Catering department: Absolutely bad review! Including catering services! There were foreign objects in two consecutive breakfasts and dinners! The foreign object was "****"! Yes, it was the curly hair you thought! If it was just because of this hair, it would not be given such a low score; but their attitude when handling things and the subsequent quality of dishes are really unbearable! ! We told the duty manager at that time. Although the manager apologized, there was actually no improvement! So much so that we still had foreign objects in our breakfast the next day! ! Very speechless! Mistakes can happen in any industry. I can understand and will not embarrass them in the service industry at all! But for a company that claims to be the first in service, the chef did not come out to apologize until we left the store. He only said sorry through the service staff, saying that he was too busy! This perfunctory attitude is particularly unacceptable to me! ! In addition, the most fundamental reason for my bad review is that the main course steak was served cold! ! ! That's right! Not the appetizer, but the main course! Not only the plate was cold, but the steak was also cold! It was really too bad! I have been to Japan many times, and the hotels I stayed in ranged from cheap two to three thousand to expensive thirty or forty thousand. Only this main course steak was cold! ! It's simply too much and unbearable! This bad review is not at all wrong! Location: Far from the lake! Friends who want to see the scenery can avoid the pit! This hotel has no scenery! There is no service, no food, no scenery, and the bath products are so bad! I don’t know who spoiled them, and they are so expensive! ! When I first saw the bad reviews, I didn’t believe it and thought it was because I was too picky! ! Now it seems that I deserve to pay the tuition! Whoever makes the decision will suffer the loss, whoever makes the decision will be fooled, you can decide for yourself! I can only advise you this much! Super unlucky!

The scenery is first-class, the private bath is very large, there is boating on the lake, which needs to be booked in advance, and there are many things to eat on the lake. The hotel's own catering is also very good, and teppanyaki needs to be booked in advance. The lounge sommelier is very professional, he is an old grandfather.

Everything is good, the food is very exquisite, the sense of ceremony is full, but the food is exquisite, the actual taste and ingredients are ordinary, no merit or fault. The overall experience is affirmed. Before booking, I saw in the comment area that the charge for bringing children is no more than 1,000 yuan per person. When I settled the bill, I was shocked to see the price. One child added almost 4,000 yuan per night. We brought two children and added 8,000 yuan per night, which is equivalent to one night's room rate. I especially want to know if the hotel has always charged this way? We stayed for two nights and added almost 16,000 yuan. The room type we booked on Ctrip did not include dinner. It was simply a big sucker. Just a reference for the Chinese compatriots behind, you don’t have to stay, you can stay. The hotel is OK in all aspects, the public area is pretty, the room is large but lacks design. It’s more homely! But there are few facilities, it’s not suitable for parents and children, and the price discourages parents and children. I stayed in Park Hyatt in Kyoto, Japan, a very good hotel. The children were only charged for breakfast. The cost of the children in the Azuki Seat is too exaggerated. In addition, the Shikotsu Lake next to the hotel is quite beautiful, but the transportation here is really inconvenient. The hotel has a pick-up at Chitose Airport, but it is only at 16:45 in the afternoon, so it is really difficult to connect. We took a taxi because there were few cars at night, and the taxi cost about 500 RMB. A taxi from the hotel to Sapporo JR is about 1000 RMB. Because there is too little information to refer to when booking, I posted the information I originally wanted to know for your reference.

The price/performance ratio is not high, it is private and high-end, but the food is not very delicious

The room is very large, with floor heating, a separate hot spring bath, separate wet and dry bathrooms, pajamas, socks, and home clothes that can be worn in the hotel. Full butler service, free shuttle to the airport, separate private rooms for dining, waiters will introduce the dishes one by one, and there will be a different menu every day, which is worth recommending!

The hotel facilities are great, one night and two meals, no need to leave the hotel at all. The children's food is super delicious! Other flavors are different. The body lotion and face cream used are very useful, and I took one as a souvenir when I left. The park is opposite the hotel, which is very good to visit. The overall price of 10,000+ feels worth it.

The best hotel on this trip, no doubt about it. The room, environment, food and service are impeccable. I will come back to experience this hotel again. Maybe the activities in the hotel are not rich enough, which can be improved

If you are used to staying in a hotel with service, I really don't recommend it. The service is too bad, it's condescending, and it's not friendly to Chinese people.