Lake Shikotsu Tsuruga Resort Spa Mizu No Uta Reviews

The hotel management is really poor. The public hot spring always has a sticky film on top, and there were foreign objects in the large pool where people lie down, almost cutting my skin. The worst part is that these things can't be removed. The day after soaking, my feet were incredibly itchy, probably due to a fungal infection. People with tattoos and whatnot were also soaking, and no one seemed to care. At 9 AM, staff members were walking around the hot spring area in outdoor snow boots, which was absolutely disgusting. And the funniest thing is, you have to take off your shoes when entering this hotel, and you're not allowed to wear slippers inside the entire hotel. I won't even mention the insufficient floor heating; walk around in socks for a bit, and white socks turn grey. Luggage can be wheeled through freely, so just imagine how dirty it must be. The dinner buffet was mediocre. I ordered a glass of red wine and had a headache all day afterward. The breakfast buffet the next day, however, was decent. I probably won't go back and hope they seriously improve their management. Don't tarnish the Tsuruga brand.

Excellent stay! **Environment:** Beautiful and exquisite everywhere you look. **Service:** Very attentive, made me feel really comfortable. **Cleanliness:** Spotless, I was pleasantly surprised at every turn. Just a heads-up about transportation: make sure you find the shuttle pick-up point. Luckily, a Trip.com staff member helped me with the booking.

Excellent service and hotel environment Cozy hall with professional staff service Private onsen is amazing under the snow

Good good good good

Hygiene: Clean and tidy. Facilities: Excellent! Right by Lake Shikotsu. Service: Spot on.

Good. Facilities are new, and the hygiene is spotless. The environment is beautiful, right next to Lake Shikotsu. Service is excellent.

The hotel offers a shuttle service for guests to and from the airport and JR station. I found the shuttle schedule and booked my seat easily on the hotel's official website, which was very convenient. The hotel's buffet breakfast was also quite extensive.

We had a really fantastic time at Lake Shikotsu Tsuruga Resort which was a once in a lifetime experience for us. The area is beautiful and the spa has everything you need for a fantastic and relaxing stay. We stayed in a Premier Suite and the rooms are fantastic - fully equipped and spacious with all amenities, and a fantastic private Onsen to relax in.The staff at the spa were extremely friendly and helpful, and attentive to all of our needs. We'd love to come back some time and would highly recommend!

Room is spacious with a private garden & outdoors onsen. Welcome puddings were very yummy and yet the buffet in there was very insipid. Frankly speaking, the only two good foods there are sashimi and rice, what a shame. Others: Very close to the lake, 1-2 minutes walk; a large and cozy lobby with good jazz music from an antique JBL sound system; live music performance every night; lots of books; fireplace and roasted marshmallows; lovely shop on the 3rd floor (prized reasonably). All is well except the buffet. Did not try the Japanese one (needs to book and pay a lot) hence a bit regretted.

Comfortable and relaxing stay, staff are very friendly, food was delicious

This was the hotel I was most looking forward to on my Hokkaido trip. The hotel offers a very convenient shuttle service. We booked a private onsen room, which was very spacious and even came with a massage chair. The kids had a blast playing in the room while the adults were glued to the massage chair! Soaking in the hot spring while watching the snowy scenery is definitely one of life's greatest pleasures, and the views of Lake Shikotsu are also stunning. We had so much fun playing in the snow. The roasted marshmallows in the hotel lobby every night were a big hit with the kids, and the desserts at the hotel were exquisite and delicious. Plus, there was a special main course prepared for children at dinner every day. There are also some nice little shops nearby with great food; the owner of the grilled fish restaurant even lent us a skateboard to play with!

From the moment we arrived at Mizu no Uta, Tsuruga Resort at Lake Shikotsu, we were enveloped in an atmosphere of tranquil luxury. Valet parking greeted us, and we were swiftly escorted to a path lined with zen music, setting the tone for a stay where every detail exudes serenity. Upon entering the reception, a majestic wooden carving of an owl, a powerful symbol of protection in Ainu culture, watched over us. In a delightful and intimate touch, we were asked to remove our shoes – a gesture that immediately made the resort feel like a sanctuary. Walking barefoot on soft wooden floors in such a refined environment felt like the ultimate indulgence. Live harp music floated through the air as we were led past a live fireplace, its warm flames inviting guests to roast marshmallows, adding a whimsical, yet homely feel to the elegant surroundings. The staff, attentive yet discreet, escorted us to our room via separate lifts, ensuring our luggage was seamlessly handled. Entering the room, we were struck by its sheer spaciousness. A half-sized fridge, thoughtfully included, perfectly stored all our chilled treats from the road trip. But the true star was the view: an uninterrupted panorama of lush greenery, stretching out to meet the serene waters of Lake Shikotsu. The combination of the stunning scenery and the luxurious in-room robe made us feel like chaebols, lounging in opulence and shielded from the cool lakeside breeze. As for the dining, the buffet at Mizu no Uta is nothing short of spectacular. Where many buffets struggle to balance quantity and quality, this resort excels at both. Highlights included a live dessert station and a live pizza-making corner, where thin-crust pizzas, surprisingly better than those from Furano’s famed Cheese Factory, were expertly prepared. The spread also featured an incredible assortment of sashimi – the freshest I encountered during my 1.5-week trip across various hotels. The salmon and mackerel, both raw and uniquely marinated in glass jars, were exceptional. The hot dishes maintained the same elevated standard. A simple tomato-based clam spaghetti was transformed by the quality of ingredients, while even the sautéed kailan was enhanced with the addition of Parma ham. Local produce, such as the fresh broccoli used in the cream-based dishes, lent an unmistakable brightness to each bite. The combination of Japanese and Western cuisine was balanced beautifully, with every plate delivering a sense of thoughtful craftsmanship. Of course, no stay at a lakeside resort would be complete without a visit to the onsen bath. While slightly smaller than the one at Lake Akan, the onsen here is far superior in cleanliness and upkeep. Conveniently, the bath is stocked with towels, so there’s no need to carry your own from the room. The experience is further enhanced by a sauna illuminated with soothing blue light, adding a layer of tranquility to the ritual. The open-air onsen is another highlight. For those who appreciate the purity of nature, the bath even features drinkable Lake Shikotsu water, renowned as one of Japan’s top 100 spring waters. This thoughtful touch, coupled with the stunning views, creates an immersive experience that is equal parts restorative and luxurious.

Very nice service and the stay was very comfortable. The onsen was very enjoyable too! Buffet for both breakfast and dinner was very delicious!

Very good hot spring facilities and good choices of food especially the salmon! A very quiet and relaxed hot spring hotels! Great services offered during our three nights stay!