What an unforgettable stay! The hospitality was amazing, and the butlers were incredibly attentive. Every morning around 8:30am, we received a WeChat message with the date, temperature, weather and vehicle restrictions, which was really useful for planning our day. They also let us know who our butler was for the day.
We had Star, Yueya and Chongchong, who were all fantastic, with Star being particularly helpful. She even recommended a great nearby spa, which was well worth a visit!
We also used the laundry service, which gives each room 10 complimentary items, with additional items costing ¥30 each. They don’t accept underwear (socks and pants), but this wasn’t an issue for us as we could easily wash and hang them in the room using the line provided in the large toilet area.
The beds were incredibly comfortable, and even our 6ft son had no complaints about the sofa bed! The bathroom was also very well equipped, with a separate hi-tech toilet from the shower area. The shower had both a powerful rain shower and hand shower, along with lovely individual toiletries.
The shaver kit was an additional amenity that the boys found particularly handy, alongside the usual toothbrush kits, comb, vanity kit and bottled water that we’ve noticed are provided in the hotels we’ve stayed in so far.
The large circular bathtub overlooking the city was another lovely touch that I couldn’t resist! They even provide a bath bag if you’re particularly concerned about hygiene, although the staff scrub the bath daily.
We requested a river-facing room so we could watch the drone show on Saturday night, and they kindly made sure we got one. It was an amazing view!
The only downside is that the lifts become extremely busy after the drone show, as they are shared with visitors to the Eye in the Clouds, which is a few floors higher. Having to take two different lifts can be a little inconvenient, but honestly, the incredible skyline views make it well worth it.
All in all, a fantastic experience and we would highly recommend this hotel.
