Chongqing Chaomu Collection Hotel (Banan Wanda Xuetangwan Subway Station) Reviews

Response from Property: 尊貴的客人：感謝您的好評！酒店地處巴南核心位置，地鐵、商場、各類餐飲店都近在咫尺，出行用餐都很方便，期待您再次入住～

Response from Property: Madam: Thank you for your detailed review. You booked a basic small room, and we have already provided you with a free upgrade and assisted with room changes multiple times to ensure your comfort. Regarding the issue of the paid tea, we had price tags on it, and you put it in your bag. We reminded you if you had drunk it, but you said no, it was in your bag. When we informed you it was paid tea, you said you didn't want it anymore and took it out of your bag to return it to us, which made you unhappy. We sincerely apologize for not meeting your high expectations in some details, and thank you for your recognition of the free upgrade.

Response from Property: Dear guest: Thank you for your stay and feedback. We are glad to hear that you are satisfied with the location and cleanliness of the room. This is a great encouragement for our hotel. Regarding the adaptability of business trips, we have received notice and will continue to optimize our services to better meet the needs of all types of travelers. We look forward to welcoming you again with better services in the future. Wish you a happy life!

Response from Property: Dear guest: Hello, I am very sorry to hear that you are dissatisfied and disappointed with our hotel. We deeply regret your feedback and will investigate and improve it immediately. First of all, regarding the room space, you have booked a large space room. Our large space has a lower floor height, but it is very large. Some guests like it very much. Each guest has different preferences, so we also have high space. There are room types for you to choose from. Next time you can book a suitable room type according to your preferences. Secondly, regarding hygiene issues, we attach great importance to every guest's stay experience. We will strengthen cleaning and hygiene management to ensure that every room meets high standards of hygiene requirements. Regarding the room exchange and price difference issues, we are deeply sorry for the trouble it has caused you. You have changed to a room type of the same price, and the staff has made it clear to you. At the same time, we will strengthen staff training to ensure that we can give you more satisfactory answers when dealing with similar problems. Avoid the unpleasantness of a price difference that doesn't meet your expectations. Finally, we sincerely appreciate your feedback and suggestions. Your valuable feedback is crucial to the improvement and enhancement of our hotel. We will listen carefully to every guest's voice and continuously strive to improve our service quality and accommodation experience. We hope to have the opportunity to serve you again in the future and let you feel the sincerity and enthusiasm of our hotel.

Response from Property: Dear guest: Hello! Thank you for taking the time to share your experience after staying in our hotel. We are very happy to hear that you have given a positive evaluation of the space and layout of our room. The spacious room and reasonable layout are the goals that our hotel has been striving for. We are well aware that a comfortable room can not only allow guests to get a good rest, but also add a pleasure to your journey. Therefore, we have been committed to providing guests with a spacious and comfortable accommodation environment. At the same time, we also welcome your valuable comments and suggestions, which will help us to continuously improve and enhance the quality of our service. We attach great importance to the feedback of every guest, and will listen carefully and actively improve. Thank you again for your affirmation and support. We look forward to providing you with high-quality services and a comfortable accommodation experience again in the near future. If you have any questions or need help, please feel free to contact us, we will serve you wholeheartedly. I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for your recognition and praise of our hotel! We are very honored to provide you with such a comfortable and pleasant stay. The room is clean and spacious, which is indeed our pride. We are very pleased that the single room on the 2nd floor can bring you a special feeling. Our service attitude has always been one of the core values ​​of our hotel, and we will continue to work hard to provide you with better service. Looking forward to your visit again and wish you a happy life!

Response from Property: Dear guest: Thank you very much for your evaluation of our hotel! We are very happy to hear that you are satisfied with the location and rooms of our hotel. The hotel is in a prime location, adjacent to Banan Wanda, with everything you need for eating, drinking and entertainment. The subway station is not far away, which provides great convenience for your travel. At the same time, we are also committed to creating a spacious and quiet accommodation environment for you, so that you can get enough rest and relaxation during your journey. Looking forward to your next visit, we will continue to work hard to provide you with better services.

Response from Property: Dear Ms. Mou: We are very sorry to hear that you were bothered by the elevator noise during your stay in our hotel. This is definitely not the accommodation environment we want you to experience. We are deeply sorry for the problem of the elevator noise in the room you mentioned. After hearing your response that night, the staff immediately contacted the property owner. We immediately asked to stop the elevator for maintenance. The elevator stopped at 11 o'clock. Is there any elevator sound later? The elevator stopped and it was not easy to call you to ask. It was too late to disturb your rest. Regarding the problem of poor earplugs you mentioned, we are deeply sorry. We will review the quality of the earplugs we provide and consider replacing them with more effective noise-isolating earplugs to ensure that we can provide you with better help when necessary. We once again sincerely apologize for your bad sleep experience for one night. We will do our best to improve and avoid similar situations from happening again. Thank you again for your feedback, your opinions are very important to us. We will continue to work hard to improve to provide better service and accommodation experience. If you have any other questions or need further help, please feel free to contact us.

Response from Property: Dear guest: I am very sorry to hear your comments about our hotel, especially about the environment and service attitude. First of all, I would like to express my deep apologies to you, your feedback is very important to us. We know that a good environment and high-quality service are what every guest expects, and it is also the goal that our hotel has always pursued. Regarding the environmental issues you mentioned, we will immediately launch an investigation and work hard to improve our facilities and environment to ensure that every guest can enjoy a comfortable and enjoyable stay. Regarding the service attitude issue, I am deeply sorry. Our hotel has always focused on employee training and quality improvement to ensure that every employee can serve guests with enthusiasm, patience and professionalism. But sometimes due to the negligence or emotional problems of individual employees, guests may have a bad experience. We will take this issue seriously and retrain our employees to ensure this does not happen again. Finally, I would like to apologize again and thank you for your feedback. We will work hard to improve and continuously improve the quality of our services to ensure that every guest can enjoy a satisfactory stay. If you have any other questions or suggestions, please feel free to contact us and we will be happy to serve you.

Response from Property: Dear guest: First of all, I would like to thank you for choosing our hotel and taking the time to share your experience. I attach great importance to your feedback, as it is very valuable to us. I am deeply sorry about the room temperature issue you mentioned. We understand that this may have caused some inconvenience during your stay. I have reported this issue to our relevant department and will take immediate measures to ensure that the temperature control of all rooms is operating normally. We hope to provide you with a comfortable and warm accommodation environment. Regarding the location of the hotel, I am also deeply sorry for the trouble you have caused. We understand that location is an important consideration for guests, and we will continue to work hard to improve our transportation guidance and services to better meet your needs. In addition to the above two issues, I am very happy to hear that you have a good evaluation of other aspects. This makes us very pleased and proves that we have achieved certain results in our efforts to improve service quality and customer satisfaction. Thank you again for your feedback, and we sincerely look forward to your visit again. We will continue to work hard to improve and provide you with better services. Wish you all the best!

Response from Property: Dear guest: Thank you for taking the time out of your busy schedule to review Xiaomu! We are very honored that you chose Xiaomu as your stopover among the vast crowd. Here, everyone is our distinguished guest, and every meeting is a kind of fate. I wish a beautiful life to be linked with you. I look forward to meeting you again in the future and creating more pleasant memories for you.

Response from Property: Dear guest: Thank you very much for taking the time to give Xiaomu a good review in this fast-paced era. Early autumn is always gentle, leaving the summer in the daytime and the sunset with a breeze. After you leave, you leave a good review, and the words are still gentle. I hope you will be happy in the future.

Response from Property: 感謝您的認可與好評！很高興前台小夥伴的服務能讓您感受到滿滿的暖意。提前為您備好電卡，衹是我們力所能及的小事，能得到您的肯定十分開心。我們會繼續保持這份用心，靜候您再次光臨，祝您一切順利！

Response from Property: 謝謝您的認可！優越的地理位置便是我們一大優勢，臨近法院與萬達，吃住出行都省心。我們會繼續保持乾淨的客房與貼心服務，靜候您再次光臨。