Lifeng Hotel (Chongqing Jiangbei International Airport) Reviews

Response from Property: Dear customer, thank you for your positive review. Your recognition is our greatest honor and a huge motivation for us to continuously improve our services. We look forward to your next visit and will provide you with even better service.

Response from Property: 尊敬的顧客，感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升，期待您的再次光臨，我們將為您提供更優質的服務。

Response from Property: Dear Guest, First of all, please allow me, on behalf of the entire hotel team, to extend our sincerest apologies for the series of unpleasant experiences you encountered during your recent stay. We value every guest's feedback, but after reading your review, we were deeply shocked and ashamed. The inconvenience you experienced is completely inconsistent with our commitment to "excellent service" and has failed to live up to your trust. Regarding the specific issues you mentioned, we have conducted an internal investigation and would like to offer the following explanations and apologies: Regarding the error in the airport pick-up service: We noticed that you had informed us of your flight information and the special circumstance of "no luggage" in advance on the platform, but the driver still asked you to contact us after collecting your luggage, and then delayed departure by 15 minutes after you contacted him. This was due to a serious breakdown in our internal messaging system, which prevented the driver from receiving your notes in a timely manner. This is absolutely not the attitude we should have towards our valued guests, and we are extremely sorry for this. Regarding the room condition: We are deeply sorry for the issues of "excessive dust" and "leaky bathroom" in your room. Room cleanliness is the bottom line for hotel operations, and such a situation is unacceptable. We have retrained the cleaning team responsible for that room and strengthened the secondary inspection process for guest rooms to ensure that such hygiene issues do not recur. Regarding breakfast and airport transfer: We understand your disappointment with the limited breakfast selection and will immediately review the menu's variety. Furthermore, regarding the airport transfer, although the front desk staff quickly arranged an alternative vehicle for you after the shuttle bus left, we understand your anxiety about catching an early flight, and we sincerely apologize again for the fright this unexpected situation caused you. We are very grateful that you provided valuable feedback despite your fatigue during your stay. It was your candid feedback that allowed us to address our management shortcomings. We sincerely hope to have the opportunity to serve you again and present a renovated and refreshed hotel. If you have any further comments or suggestions, please feel free to contact me directly.

Response from Property: Dear Guest, Thank you so much for choosing our hotel and taking the time to share your experience. We are delighted to know you were satisfied with your stay. Thank you for acknowledging and recognizing our hotel's environment. Providing the most sincere care for every guest is our mission. It is our honor to have you satisfied, and we look forward to your next visit!

Response from Property: 尊敬的顧客，您好，非常抱歉給您帶來了不好的入住體驗，對於您説的問題，我們會積極改正，努力為客人提供更優質的服務，真誠期待您的再次光臨，一起見證我們的成長和進步！

Response from Property: Dear customer, thank you for your positive review. Your recognition is our greatest honor and a huge motivation for us to continuously improve our services. We look forward to your next visit and will provide you with even better service.

Response from Property: Dear customer, thank you for your positive review. Your recognition is our greatest honor and a huge motivation for us to continuously improve our services. We look forward to your next visit and will provide you with even better service.

Response from Property: Dear Guest, thank you so much for choosing our hotel and sharing your stay experience! We are delighted that our complimentary airport shuttle service made catching your early morning flight convenient, a thoughtful service we offer especially for guests with connecting flights or early morning departures. We sincerely apologize for your feedback regarding the room's inadequate cleanliness, moldy grout in the shower, and the lack of a window in your room. We have immediately informed our housekeeping department of these issues, and a thorough cleaning and rectification process will be carried out immediately. We will thoroughly remove the mold from the shower and strengthen the supervision and inspection of our cleaning procedures to prevent similar situations from occurring again. Regarding windowless rooms, we will also provide clearer information on the booking page so that guests can choose according to their needs. Your feedback motivates us to improve, and we look forward to serving you again and providing an even better stay experience. We wish you a pleasant journey!

Response from Property: Dear Guest, I was deeply moved when I saw your positive review, because your affirmation is our greatest support and encouragement. Your praise is like a guiding light for us, constantly leading us to strive for higher standards. To meet your higher expectations, we are constantly correcting and improving ourselves, which is also the greatest reward for all our customers who support our hotel. We will always remember your support, and we hope you will remember that there is someone eagerly anticipating your next visit. We wish you a pleasant journey!

Response from Property: Dear Guest, I was deeply moved when I saw your positive review, because your affirmation is our greatest support and encouragement. Your praise is like a guiding light for us, constantly leading us to strive for higher standards. To meet your higher expectations, we are constantly correcting and improving ourselves, which is also the greatest reward for all our customers who support our hotel. We will always remember your support, and we hope you will remember that there is someone eagerly anticipating your next visit. We wish you a pleasant journey!

Response from Property: Dear customer, thank you for your positive review. Your recognition is our greatest honor and a huge motivation for us to continuously improve our services. We look forward to your next visit and will provide you with even better service.

Response from Property: Every day, we like some people and are liked by others; emotions are the bonds that connect us throughout our lives. The connections between people are truly wondrous. Thank you for our meeting! We strive to bring you surprises and joy, and we believe we will meet again soon. Wishing you, my dear, a happy, healthy, and beautiful day!

Response from Property: 尊敬的顧客，您好，非常抱歉給您帶來了不好的入住體驗，對於您説的問題，我們會積極改正，努力為客人提供更優質的服務，真誠期待您的再次光臨，一起見證我們的成長和進步！

Response from Property: Dear customer, thank you for your positive review. Your recognition is our greatest honor and a huge motivation for us to continuously improve our services. We look forward to your next visit and will provide you with even better service.