Le Meridien Chongqing Nan'an

Facilities: The hotel is dated. The headboard was full of scratches, and the bathroom was incredibly hot, even at noon when we checked in. After we complained, the hotel provided a dehumidifier, but there was no improvement by the evening. The hotel did mention they had high occupancy and no king rooms were available, so we didn't follow up again. It was so hot you could only wear a T-shirt even with the AC on. Hygiene: So-so. A sign on the nightstand had previous guests' drawings on it, clearly showing it hadn't been checked or replaced. Service: This is the worst service I've experienced at any Marriott property, even though it wasn't particularly expensive, it really soured my impression of Chongqing! The check-in process was mediocre. Our room upgrade only meant a higher floor; no coffee vouchers, postcards, or anything else were mentioned or offered, though we didn't push for them. No one followed up on the issues we reported. During check-out, the staff were indifferent and didn't bother to ask about our stay. The only person with a good attitude was the one who brought the dehumidifier to our floor. I definitely won't be staying here again.

My friend invited me over, and as soon as I stepped into Le Méridien, staff greeted me warmly with a welcoming smile. Suki, Barry, and Seven were all very well-trained, and housekeeping was incredibly responsive. The room was quite spacious, tidy, and refined, and the bedding was just the right firmness, ensuring a perfect night's sleep. A flawless stay overall, this is a truly dependable, high-quality hotel.

After a full day of driving from Changsha to Chongqing for a business trip, my overall hotel experience this time was particularly bad. I chose a hotel close to my client, paid a five-star price, but received bedding and toiletries comparable to a budget hotel. I usually don't leave reviews, but this was genuinely awful. The overall service was okay. I checked in around 5 or 6 PM, but didn't actually get into my room until 8 or 9 PM. **Hygiene**: Upon entering the room, there were many black marks on the bedding at the foot of the bed. When I lifted the duvet, there were hairs inside. The entire bedding was very wrinkled, wrinkled, wrinkled – it felt like it hadn't been changed. Later, I took a shower, and the towel was very stiff, like rough fabric scraping against my skin. As soon as I lay on the bed, I noticed a hole in the pillow that looked like it had been washed through. Even budget hotels don't have towels this stiff! 😓😓 **Environment**: Since I booked online, they upgraded my room. The room was on the 18th floor, and the overall environment was decent, with a decor style of an old five-star hotel. **Facilities**: Once inside, many of the wooden furnishings felt old and were quite scratched. The desktop of the coffee table near the desk wasn't stable, and I almost kicked it off while sitting nearby, which could have broken it and cost me money. As for the window, it had no handle and couldn't be closed tightly. **Service**: After I reported these issues, the service attitude was indeed quite good. However, I had been driving and working all day and was really tired. The hotel staff offered to upgrade me to a different room free of charge, but I declined to move that night. They contacted me later that evening, saying they would handle it the next morning during checkout. But during checkout, there was no follow-up at all. Clearly, there was a lack of proper communication within the hotel. **Overall**: These problems truly shouldn't occur in such a high-end hotel. Paying over 500 yuan for a stay like this, the hygiene was even worse than a budget hotel. I'm not sure if the bedding and towels are just very old or if they're not being washed properly. For items that come into direct contact with skin, the requirements should be very strict. My first impression upon entering was that it was very unhygienic. This hotel seems to be on its last legs. I hope the hotel rectifies these issues promptly. In this challenging economic environment, focusing more on hygiene and quality is crucial for maintaining core competitiveness!

The service at Le Méridien Chongqing, Fuli, is top-notch and highly professional. Check-in at the front desk was efficient, and all my questions were answered clearly. Room service was prompt and attentive, with thorough cleaning that didn't disrupt my stay. The dining area staff were polite, proactive, yet discreet. Throughout my stay, the service procedures were standardized, and the staff were friendly and patient. They responded quickly to my requests, showing excellent judgment. The facilities were well-maintained and functional, and the cleanliness met high standards, which was reassuring. There was no excessive upselling, making for a fair and comfortable experience. It's suitable for both business travel and casual stays, offering outstanding value for money.

The room is spacious, the bed is very comfortable, and the room is well-equipped. The hotel is conveniently located near Wanda Plaza and Longhu Tianjie, making dining and shopping very easy. There are also many local specialty restaurants nearby. The dishes at Shancheng Fanju are so popular that you have to wait an hour to get a table – it's really delicious!

My experience at Le Méridien Chongqing, Nanchuan was excellent. From the moment I walked in, the concierge service was warm and attentive. Check-in at the front desk was very efficient, no long waits at all. The guest room was spacious and bright, with floor-to-ceiling windows offering city views. The bedding was soft and comfortable, ensuring a good night's sleep. The bathroom had a separate wet and dry area, and the toiletries were high quality. The breakfast selection was rich and varied, with the local special 'xiaomian' noodles and delicate desserts being particularly impressive. The hotel's location is convenient, making it easy to get around and go shopping. I'll definitely choose this hotel again next time I'm in Chongqing!