Atour Hotel (Chongqing Guanyinqiao) Reviews

Response from Property: Some people say: All encounters in the world are reunions after a long absence. I am very happy to meet you in the huge crowd. I am very lucky that the guest also happens to like Duoer. I hope we can bring you warmth and joy. Thank you for your love. I wish you the best. Everything goes well and be happy every day!

Response from Property: The breeze is gentle, I like you so much~~~ "Hello, dear guest officer! Look at your praise, our mood is as sweet as eating honey, giving guests the best experience of the hotel, is what we have been insisting on, we sincerely wish your life as sweet as honey, and look forward to meeting you again~~

Response from Property: We are so happy to get your five points! Thankes for your recognition of our service ,we will continue to work hard,looking forward to your next stay!

Response from Property: 酒店回覆內容： 感謝客官對我們五分好評的肯定~ 非常感謝您的建議，接下來我們會再接再厲，為您提供一個舒適休息的地方，讓您忘記生活的疲憊，感受我們真誠的鄰里服務，很開心在茫茫人海與您相識，期待下一次的相遇~

Response from Property: 人生最幸福的事，莫過於得到客官的好評，您的鼓勵就是我們繼續努力的動力，繼續鼓勵不用停喲！

Response from Property: Dear guest, hello! First of all, thank you very much for choosing our hotel and sharing your detailed stay experience. We attach great importance to your feedback and deeply apologize for the inconvenience you encountered during your stay. Regarding the problem that the shower facilities cannot be adjusted in height and the water pressure and water temperature are unstable, we are indeed unable to change these hardware facilities at present, which is due to the design and historical reasons of the hotel building. We understand that this has caused inconvenience to your use, and we will continue to work hard to find ways to improve it. Regarding the problem of small bathroom space, we have recorded your feedback. As for the situation where the door knocks on the legs when sitting on the toilet, we will reflect this problem to the relevant department so that it can be optimized in future renovations or renovations if there is an opportunity. Regarding the air conditioning problem, we understand that the frequency of commercial air conditioning may be large, resulting in wind speed and noise problems. We have recorded and will arrange technicians to inspect and repair as soon as possible to ensure that the air conditioning can operate normally and reduce noise. At the same time, if you encounter any problems during your stay, our front desk is on duty 24 hours a day, and you are welcome to contact us at any time so that we can solve it for you in time. Sound insulation has always been a challenge in the hotel industry. We have taken measures such as providing earplugs and eye masks at the front desk to help guests get a better rest. If you encounter any soundproofing problems during your stay, please feel free to contact the front desk and we will do our best to help you. Regarding the long waiting time for the elevator, we would like to explain that the hotel rooms are located on the upper floors, so the elevators are designed as two dedicated elevators to ensure efficient operation and service quality. We understand that this may have caused you inconvenience, and we will continue to optimize the operation strategy of the elevator to reduce the waiting time. Regarding the small insects found in the room, we are deeply sorry. You mentioned that the small insects may have entered due to the opening of the window. We will strengthen the cleaning and anti-insect measures of the room to ensure that the sanitation of the room is improved. We also noticed the problem of guests smoking in the lobby lounge and elevator hall you mentioned. We will strengthen management, promptly dissuade guests from smoking in non-smoking areas, and set up obvious no-smoking signs to create a healthy and comfortable public environment. Although our room area is limited, the location of our hotel is excellent, which provides convenience for your travel. At the same time, we are also very pleased to hear that you have given high praise to our floor attendants and front desk staff. Their professionalism and enthusiasm are our service tenet all the time. We understand your dissatisfaction and thank you for your valuable suggestions. We regret that we did not receive your feedback in time during your stay to solve the problem for you. We hope to do better in future services to ensure that every guest can enjoy a pleasant stay. Thank you again for your feedback and support!

Response from Property: We are glad to hear that you appreciate our partners and facilities. Our partners are very dedicated in providing thoughtful services and they will always strive to provide better services for our guests. Our facilities are always kept clean and tidy to provide guests with a comfortable accommodation environment.

Response from Property: Hello! Thank you very much for choosing to stay at Chongqing Guanyinqiao Atour Hotel and taking the time to share your experience feedback. We are deeply sorry for the odor problem in the bathroom sewer you mentioned. This is indeed a detail that we have not done well. Thank you for pointing out the problem in detail, which gives us the opportunity to improve. After receiving the feedback, we immediately contacted the engineering team to conduct a comprehensive investigation and deep cleaning and maintenance of the sewer pipes in the guest rooms, and increased the frequency of daily disinfection and ventilation to ensure that such problems will not occur again. Your suggestions are the driving force for our progress, and we will pay more attention to the details of facility maintenance! I am very pleased with your recognition of service, environment and hygiene. Atour always hopes to provide guests with a "natural, warm and reassuring" experience. If you come again in the future, please feel free to contact the front desk at any time. There are staff on duty 24 hours a day. I hope to make up for this regret by authorizing you to upgrade the room type or arrange a specially maintained room next time. Thank you again for your trust and tolerance, and look forward to meeting you again with a more perfect experience next time! I wish you a happy life!

Response from Property: I am very sorry that I did not receive your full five points of recognition. Xiaoduo will continue to work hard and look forward to showing you a more perfect and excellent Xiaoduo next time. I wish you a happy life!

Response from Property: Your five-star praise makes Duoer very happy. I believe you are touched by our warm service. I hope you will always smile and come home often!

Response from Property: Dear guests, hello! Thank you very much for choosing our hotel and leaving your valuable comments. We have been committed to providing guests with a comfortable and convenient accommodation experience. We are glad that you have affirmed our hotel in terms of dining options and travel convenience. We are deeply sorry for the sound insulation issue you mentioned. The hotel does have some room soundproofing which is something we are always working on improving. We have recorded your feedback and reported it to the relevant departments so that they can take appropriate measures to improve the sound insulation of the room. In future renovations or renovations, we will also consider sound insulation as an important factor. The hotel is equipped with earplugs and steam eye masks. Hotel staff are on duty 24 hours a day. If necessary, you can dial "0" to the front desk and they will be delivered to your room immediately. Regarding the distance from Guanyinqiao Pedestrian Street, we understand that this may cause you some inconvenience. It can be reached within 10 minutes by car. However, the location of our hotel also has its unique advantages, such as being close to Bauhinia Square, abundant restaurants nearby, and convenient subway travel. We will continue to work hard to improve the hotel's services to make up for the shortcomings of its geographical location. We are also very happy to hear that you are satisfied with your bed and pillows. Comfortable bedding is a major feature of our hotel. We have always been committed to providing guests with a high-quality sleeping experience. The hotel also sells bedding. If you like it, you can take it home. Your satisfaction is our greatest motivation. Thanks again for your feedback and suggestions. We attach great importance to the opinions of every guest and will continue to improve and perfect our services. We look forward to serving you again in the near future and bringing you a more perfect accommodation experience. Finally, I wish you a happy life and all the best!

Response from Property: Your 5-point praise~I am very happy to receive the trust, affirmation and support of Duoer. Duoer is very happy. Duoer has always adhered to the concept of user first to provide intimate and meticulous service to every guest staying in the hotel, and strive to provide more guests with a distinguished and extraordinary stay experience. We will continue to work hard to provide guests with more complete and more humane services. I hope to provide you with a warm and comfortable stay environment as always! An inadvertent encounter has already laid the groundwork in my heart. Thank you for giving us the opportunity to let you experience it, and thank you for your praise for Duoer. I hope Atour will be a beautiful scenery on your journey. Duoer looks forward to sparking love with you again~~

Response from Property: Dear, I am really sorry that our room did not give you a satisfactory experience. We care about your stay experience very much. For any questions about room facilities, you can dial "0" and call the front desk immediately. Duoer at the front desk is waiting for your call 24 hours a day. We will respond immediately after receiving any questions, go to the room to understand the specific situation and make corresponding solutions for you. Duoer feels deeply guilty for not satisfying you during this stay, and we also want to contact you and are very eager to do something for you. If you are still willing to give Duoer a chance, I hope you will contact us. We will definitely give you a reasonable answer;

Response from Property: The beautiful moment of today is seeing my dear’s positive comments about Duoer. It’s so warm and sweet. I wish my dear a happy day!