Somerset Yangtze River Chongqing Reviews

Response from Property: Thank you so much for staying at Somerset Yangtze River Serviced Apartment Chongqing. We are always committed to creating a family-like living environment for successful people living away from home. We are located in the lower part of Yuzhong District, Chongqing, where you can experience the old city's charm. Thank you for your feedback. We will pass it on to the management and strive to find a solution. We look forward to your next visit!

Response from Property: Thank you for your review of your stay. We are delighted that you highly praised our service. We will continue to provide you with efficient service, clean spaces, and comfortable rooms to ensure you enjoy an even better stay. A comfortable stay is every traveler's expectation and the ultimate goal of hotel service. We will strive continuously to make your journey perfect.

Response from Property: We are delighted that you had a satisfying stay! Our apartment is located in the well-developed Yuzhong District, offering convenient access to shopping, leisure, and tourism. In addition to all the hotel's public facilities, our rooms are equipped with a fully equipped kitchen and a washer-dryer combo, as we are committed to creating a home-away-from-home atmosphere for our guests! Thank you very much for your feedback, and we sincerely look forward to your next visit!

Response from Property: Thank you so much for choosing Somerset Yangtze River Serviced Apartment Chongqing and for your continued support of Ascott. We also appreciate your praise of our front desk staff; it makes their hard work worthwhile. However, more than your compliments, we are concerned about the details you mentioned. We will forward your feedback to the relevant departments and make timely improvements. We sincerely apologize for any inconvenience caused. Thank you again for your patronage, and we look forward to your next stay!

Response from Property: We are honored that you chose to stay at Ascott Yangtze River Serviced Apartment Chongqing again, and we are delighted that you had a satisfactory stay. We are proud and grateful for your positive feedback! We will continue to improve our facilities and services to provide you with even better service, and we sincerely look forward to your next visit!

Response from Property: Thank you so much for choosing to stay at Ascott Yangtze River Serviced Apartment Chongqing. We apologize for not providing you with a pleasant stay. Our bed sheets and duvet covers are changed promptly upon check-out, and we also offer this service if you require changes during your stay. Regarding the bedding issue you mentioned, we have forwarded it to the relevant department for inspection. We will strengthen our cleaning and inspection efforts to improve the quality of our services. Thank you very much for your valuable feedback, and we sincerely apologize again. We sincerely look forward to your next visit and are confident that we will provide you with satisfactory and attentive service, a clean environment, and comfortable rooms!

Response from Property: We are delighted that you had a satisfying stay! Our apartment is located in the well-developed Yuzhong District, offering convenient access to shopping, leisure, and tourism. In addition to all the hotel's public facilities, our rooms are equipped with a fully equipped kitchen and a washer-dryer combo, as we are committed to creating a home-away-from-home atmosphere for our guests! Thank you very much for your feedback, and we sincerely look forward to your next visit!

Response from Property: Thank you so much for choosing to stay at Ascott Yangtze River Serviced Apartment Chongqing. We are committed to creating a home-like living environment for successful people living away from home. Located on the banks of the Yangtze River in the lower part of Yuzhong District, Chongqing, we offer views of the old city and the beautiful night view of Nanbin Road. Your satisfaction is our motivation, and we sincerely look forward to your next visit!

Response from Property: Thank you very much for your continued trust and choice! We are honored to be your regular accommodation choice for business trips. Whether it's the riverside location, convenient transportation, or the environment perfect for night jogging, we hope to provide you with a comfortable experience. We are deeply sorry for the minor incident with the door lock, but we are also very pleased that the staff was able to resolve the issue for you in a timely manner. In the future, we will strengthen facility inspections to minimize such incidents. We look forward to your continued comfortable stay on your next business trip, and please feel free to let us know if you have any needs.

Response from Property: Dear guest, we regret that you have not had a satisfactory experience during your several stays. We are deeply sorry for the issues you have reported and sincerely thank you for taking the time to share your information truthfully, which is crucial for us to improve our service. Regarding the issues you mentioned, such as outdated equipment and facilities, unclear TV screens, inappropriate room layout, and a malfunctioning washbasin drain that prevented water from draining properly, we have immediately reported these to the Engineering and Housekeeping departments. We will immediately conduct a comprehensive overhaul of the room in question and investigate the entire hotel's facilities to fully resolve the hardware issues and prevent similar incidents from recurring. At the same time, we will also take the issue of the front desk staff's indifferent attitude seriously and will organize special training for all staff on service etiquette and communication skills to strengthen our customer-centric service awareness and ensure that every guest feels warm and respected. We apologize again for this unpleasant stay experience. If you have any further communication needs, please feel free to contact us through the hotel's official channels. We wish you a pleasant stay.

Response from Property: 非常感謝您下榻重慶盛捷長江服務公寓，我們始終致力於為身處異地的成功人士營造一個家庭氛圍的居住環境，我們地處重慶渝中區下半城長江邊上，可感受到老城區風貌，也可欣賞美麗的南濱路夜景，您的滿意就是我們的動力，我們誠摯的期待您下次光臨！

Response from Property: 感謝您將重慶盛捷長江服務公寓作為此次出行的下榻之所，並與我們一同分享如此詳細的入住體驗！您的滿意就是我們前行的動力，我們將秉承服務至上的理念，致力於為您提供温暖親切，細緻周到的服務，我們始終致力於為身處異地的成功人士營造一個家庭氛圍的居住環境，我們地處重慶渝中區下半城長江邊上，可感受到老城區風貌，也可欣賞美麗的南濱路夜景，公寓除具備酒店所有的公共設施外，房間還配備了設備齊全的廚房和洗衣乾衣一體機，因為我們致力於為住客打造家的氛圍，帶給您如家般舒適的體驗，我們會一如既往地不斷提高公寓的軟、硬件水平，為您提供更加優質的服務，同時期待着您及家人的下次光臨。

Response from Property: We are very happy that you had a pleasant stay! Our apartment is located in the well-equipped Yuzhong District, making shopping, leisure, and travel very convenient. In addition to all the public facilities of a hotel, our rooms are equipped with fully functional kitchens and washer-dryer units, as we are committed to creating a home-like atmosphere for our guests. Thank you very much for sharing your experience, and we sincerely look forward to your next visit!

Response from Property: We are glad to hear comments of your stay at Somerset Yangtze River Chongqing. Your kind words will be shared with the team. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.