Novotel Qiandao Lake

Novotel Qiandao Lake Reviews

Novotel Qiandao Lake

No.93 Menggu Road, Chun'an, Zhejiang, ChinaView Hotel Details
Novotel Qiandao Lake
Novotel Qiandao LakeNovotel Qiandao LakeNovotel Qiandao Lake
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Novotel Qiandao Lake Guest Reviews

4.7/5
Outstanding
2228 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2228)
Positive reviews(2170)
Reviews with photos/video(797)
Friendly front desk staff(386)
Perfect for kids(357)
Great swimming pool(354)
Has play area for children(268)
Delicious breakfast(191)
Secluded lake view(44)
Clean pool(35)
Delicious buffet(20)
Negative reviews(58)
YULIIA POSTUPAKA
Superior Double Room
Stayed in May 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The hotel looks very good and new . The hotel staff is very friendly and helpful. The location of the hotel is perfect close to shops , restaurants and lake .
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
Jono & Sofia
Family Friendly Twin Room
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Jun 23, 2024
Great stay at a clean, friendly hotel, excellent soft play for kids. Nice buffet breakfast. Highly recommended!
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
JuliusK
Standard Double Room
Stayed in Nov 2023
Couples
3 review
4.7/5
Amazing
Posted on Dec 24, 2023
We stayed there in November 2023 and got an upgrade with a nice tub in the room. thank you. It was very nice. The only thing which was special for this room, was that the door to the balcony was not closed tight so cold air cold come in. The breakfast had an good amount of different food and was good. The staff was very nice also the did not speak English, but thats no problem.
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
Guest User
Standard Double Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Family with mouth to Qiandao Lake travel, play three days to find the Novotel hotel Qiandao Lake, choose this hotel is not wrong, very beautiful swimming pool, and children's playground free play, children play, if not to go back to school are not willing to check out. I will come again next time, thanks to the warm service of the front desk and the beautiful sisters in the room. lt feels like home.
Response from Property: Dear guest, thank you for choosing and staying at Novotel Qiandao Lake! It is an honor to meet you on the beautiful Qiandao Lake, and thank you for your recognition and praise of the hotel. The hotel is adjacent to Menggutang Park, with beautiful environment, superior location and convenient travel. It is very suitable for family travel. We look forward to your visit again. wish you a happy life:)
Xiami 33
Family Friendly Twin Room
Stayed in Jul 2023
Family
11 review
4.0/5
Very Good
Posted on Aug 15, 2023
It is a merely 3 years old hotel but everything looks pretty worn. The swimming pool is nice but not as nice as on photos. The kids indoor playground is nice for kids under 5. But for the rest, it is not really worth the 5 star. The room design is rather weird. We booked a superior family room with 1 queen bed and 1 single. The size is okay with a balcony. But there is only 1 chair on the balcony. The toilet is facing the bed directly and the shower as well. There is no any privacy for the guests sharing the room. Even with your own child, you deserve some privacy I suppose. The wash table is right next to the bed which is also weird. The overall design is not well thought to my opinion. The breakfast hall is huge but the quality of the food is disappointing (not the worst but definitely not best for a 5 star). The lady standing in front of the breakfast hall for welcoming the guests is always grumpy. The price is too high for what you get in general. But anyway, the island is way too pricy for what it can offer. Will not return any time soon. And the toilet in our room stinks a little.
Response from Property: Dear guest, we regret to provide you with a unsatisfactory check-in experience. The hotel star rating standards are evaluated by third-party professionals, and Novotel is a four star brand under Accor and built according to the five star standard. Due to the significant seasonal differences and the overall environment being in the context of the epidemic, we will prepare breakfast according to the daily customer situation to avoid overspending. We apologize for not being able to meet your dining needs. Due to the increasing demand for travel throughout the summer, all staff in the hotel are slightly busy and exhausted, which inevitably leads to work delays. We deeply regret the inconvenience caused to you and will definitely adjust our status and gradually improve ourselves. In addition, the overall style of the hotel is minimalist, striving to give people a sense of lightness and vacation in both visual and various aspects. We have matching sofas and armchairs for different room types. Finally, we would like to thank you very much for your question and sincerely welcome you to come again. We hope to give you a brand new check-in experience next time:
Guest User
Standard Room (2 beds)
Stayed in Nov 2023
Solo travellers
1 review
4.5/5
Great
Posted on Dec 26, 2023
Beautiful rooms. The breakfast is sumptuous and there's a lot to choose from. The staff there are friendly and helpful. 特別謝謝微小姐的招待！
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Guest User
Family Friendly Twin Room
Stayed in Mar 2024
Couples
23 review
4.5/5
Great
Posted on Apr 6, 2024
Good hotel in good location.
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
leeleeao💝
Standard Room (2 beds)
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 26, 2025
The hotel is very new, well-equipped, and has a great location. It is very convenient to travel in the city center. The hotel is clean and sanitary, and the bathroom has a good design of dry and wet separation. It is also very convenient to order takeout at the hotel. You don’t have to go downstairs to pick it up. A robot will deliver it to the door of the room. There is also a children’s playground in the hotel (suitable for young children to play). The hotel staff have a good service attitude and are warm and thoughtful. The breakfast is rich in variety and delicious. It’s a pity that I can’t experience the swimming pool this time because I came in winter. The price is also very economical and affordable.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的選擇和認可，我們也一直在為給大家提供更好的入住稱心感而努力，很高興我們的這份努力能夠滿足您的入住所需，期待您的再次光臨，最後祝您生活愉快：）
Guest User
Standard Room (2 beds)
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Today I brought my kids to experience the Novotel in the center of Qiandao Lake. The hotel has convenient parking, the front desk is very welcoming, and it is close to various attractions. There is a food street five minutes’ walk away. Fruits are delivered upon check-in. The housekeeper Xiao Yuan is also very good. It deserves five points. I recommend it to my friends!
Original TextTranslated by Google
Response from Property: 尊敬的客人，很高興能和您相遇在千島湖諾富特酒店，酒店位於鬧市區，但勝在坐山擁路，左側就是夢姑塘公園，面臨千島湖大排檔，可謂出則繁華，入則清幽幽。能夠滿足您的入住需求實屬幸運，期待您的再次光臨，祝您生活愉快：）
Guest User
Standard Room (2 beds)
Stayed in Jan 2025
Family
26 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The hotel we stayed in this time was very cost-effective. The room was large and clean, the shower was fast, and there was a playground on the second floor. The children played there until around nine in the evening and had a lot of fun. It was free for those staying there.
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Awei
Standard Room (2 beds)
Stayed in Jan 2025
Family
7 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The little bear butler is very enthusiastic and the service is very good. The room is very clean and there is a swimming pool outside, which is very convenient. It just happened to rain these two days so I couldn't go. I will go next time.
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Guest User
Standard Room (2 beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel is relatively new, with a nice environment and very user-friendly service. Manager Zhang Yuping took the initiative to add WeChat to inform us in advance of the weather and precautions for the next day, and upgraded the room for free. I will choose Novotel again next time.
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Xiaoruzi🌈duozizai🌼
Standard Room (2 beds)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
I have stayed at Novotel many times, and this one in Qiandao Lake is really nice, with a grand lobby, nice room space, and good breakfast. The waiter Tony was very enthusiastic and took the initiative to help move the luggage to the room. Lily at the front desk was warm and thoughtful. Thank you for meeting me during the Spring Festival. I will stay here again if I have the chance in the future!
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Guest User
Standard Room (2 beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The hotel environment is very good. The hotel is large and the facilities are very complete. The children's playground can let the children play for a long time. The service is very enthusiastic. The doorman Tony is very good and helped us move a lot of luggage. I have to mention the Chinese restaurant on the second floor in particular. The food is delicious and the service is enthusiastic. If you don't want to find a restaurant outside, it is a very good choice. It is highly recommended. See the pictures.
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
habibi1314
Standard Room (2 beds)
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 1, 2025
We went on a last-minute trip. My daughter kept saying that she liked the loft room type. This time, she was very satisfied. The hotel service during the holiday was also very good. I especially want to praise Lily at the front desk. She was very enthusiastic from check-in to check-out. She also helped with the luggage. I will choose this hotel again when I come to Qiandao Lake next time. Recommended👍
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的選擇和認可，我們也一直在為給大家提供更好的入住稱心感而努力，很高興我們的這份努力能夠滿足您的入住所需，期待您的再次光臨，最後祝您生活愉快：）