Novotel Qiandao Lake

Novotel Qiandao Lake Reviews

Novotel Qiandao Lake

No.93 Menggu Road, Chun'an, Zhejiang, ChinaView Hotel Details
Novotel Qiandao Lake
Novotel Qiandao LakeNovotel Qiandao LakeNovotel Qiandao Lake
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Novotel Qiandao Lake Guest Reviews

4.7/5
Outstanding
2114 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2114)
Positive reviews(2058)
Reviews with photos/video(756)
Friendly front desk staff(371)
Great swimming pool(348)
Perfect for kids(337)
Has play area for children(252)
Delicious breakfast(174)
Secluded lake view(44)
Clean pool(35)
Delicious buffet(17)
Negative reviews(56)
YULIIA POSTUPAKA
Superior Double Room
Stayed in May 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The hotel looks very good and new . The hotel staff is very friendly and helpful. The location of the hotel is perfect close to shops , restaurants and lake .
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
Jono & Sofia
Family Friendly Twin Room
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Jun 23, 2024
Great stay at a clean, friendly hotel, excellent soft play for kids. Nice buffet breakfast. Highly recommended!
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
JuliusK
Standard Double Room
Stayed in Nov 2023
Couples
3 review
4.7/5
Amazing
Posted on Dec 24, 2023
We stayed there in November 2023 and got an upgrade with a nice tub in the room. thank you. It was very nice. The only thing which was special for this room, was that the door to the balcony was not closed tight so cold air cold come in. The breakfast had an good amount of different food and was good. The staff was very nice also the did not speak English, but thats no problem.
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
Guest User
Standard Double Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Family with mouth to Qiandao Lake travel, play three days to find the Novotel hotel Qiandao Lake, choose this hotel is not wrong, very beautiful swimming pool, and children's playground free play, children play, if not to go back to school are not willing to check out. I will come again next time, thanks to the warm service of the front desk and the beautiful sisters in the room. lt feels like home.
Response from Property: Dear guest, thank you for choosing and staying at Novotel Qiandao Lake! It is an honor to meet you on the beautiful Qiandao Lake, and thank you for your recognition and praise of the hotel. The hotel is adjacent to Menggutang Park, with beautiful environment, superior location and convenient travel. It is very suitable for family travel. We look forward to your visit again. wish you a happy life:)
Xiami 33
Family Friendly Twin Room
Stayed in Jul 2023
Family
11 review
4.0/5
Very Good
Posted on Aug 15, 2023
It is a merely 3 years old hotel but everything looks pretty worn. The swimming pool is nice but not as nice as on photos. The kids indoor playground is nice for kids under 5. But for the rest, it is not really worth the 5 star. The room design is rather weird. We booked a superior family room with 1 queen bed and 1 single. The size is okay with a balcony. But there is only 1 chair on the balcony. The toilet is facing the bed directly and the shower as well. There is no any privacy for the guests sharing the room. Even with your own child, you deserve some privacy I suppose. The wash table is right next to the bed which is also weird. The overall design is not well thought to my opinion. The breakfast hall is huge but the quality of the food is disappointing (not the worst but definitely not best for a 5 star). The lady standing in front of the breakfast hall for welcoming the guests is always grumpy. The price is too high for what you get in general. But anyway, the island is way too pricy for what it can offer. Will not return any time soon. And the toilet in our room stinks a little.
Response from Property: Dear guest, we regret to provide you with a unsatisfactory check-in experience. The hotel star rating standards are evaluated by third-party professionals, and Novotel is a four star brand under Accor and built according to the five star standard. Due to the significant seasonal differences and the overall environment being in the context of the epidemic, we will prepare breakfast according to the daily customer situation to avoid overspending. We apologize for not being able to meet your dining needs. Due to the increasing demand for travel throughout the summer, all staff in the hotel are slightly busy and exhausted, which inevitably leads to work delays. We deeply regret the inconvenience caused to you and will definitely adjust our status and gradually improve ourselves. In addition, the overall style of the hotel is minimalist, striving to give people a sense of lightness and vacation in both visual and various aspects. We have matching sofas and armchairs for different room types. Finally, we would like to thank you very much for your question and sincerely welcome you to come again. We hope to give you a brand new check-in experience next time:
Guest User
Standard Room (2 beds)
Stayed in Nov 2023
Solo travellers
1 review
4.5/5
Great
Posted on Dec 26, 2023
Beautiful rooms. The breakfast is sumptuous and there's a lot to choose from. The staff there are friendly and helpful. 特別謝謝微小姐的招待！
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Guest User
Family Friendly Twin Room
Stayed in Mar 2024
Couples
20 review
4.5/5
Great
Posted on Apr 6, 2024
Good hotel in good location.
Response from Property: Dear guest, thank you very much for your choice and recognition of the Thousand Island Lake Novotel Hotel. We have been working hard to provide you with a better sense of satisfaction for your stay. We are glad that our efforts can meet your stay needs. We look forward to your visit again and wish you a happy life：）
Guest User
Standard Room (2 beds)
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 10, 2025
I consulted the hotel's facilities in advance. After checking in, I was really satisfied. I especially thank the Bear Butler for his considerate service and Tony for his thoughtful service.
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Weidaren
Standard Room (2 beds)
Stayed in Nov 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 8, 2024
The service is good, especially illy and Tony at the front desk. It was late last night, but they welcomed us warmly and told us everything we need to know. Tony personally took us to the room! The room was big and comfortable! Thank you
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your choice and recognition of Novotel Qiandao Lake. We have been working hard to provide you with a better stay and satisfaction. We are very happy that our efforts can meet your stay needs. , look forward to your visit again, and finally wish you a happy life:)
Guest User
Superior Double Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The hotel is very good, the room is very clean and tidy, and there is no odor! Then the front desk sister Xiao Xiong was very considerate and took care of everything. She gave very professional suggestions on our travel plans, which was great!
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的選擇和認可，我們也一直在為給大家提供更好的入住稱心感而努力，很高興我們的這份努力能夠滿足您的入住所需，期待您的再次光臨，最後祝您生活愉快：）
johnybh
Family Friendly Twin Room
Stayed in Nov 2024
Family
23 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The reception staff was very enthusiastic, especially Xiao Luo, who provided two room types for us to choose from, one with a balcony and small indoor space, and the other with an inner balcony, large indoor space, and a tent. In the end, we chose the room with a large inner balcony. The room has parent-child activities, designed games, and arranged a children's playground background. There is also a children's playground indoors. It is worth recommending
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可，酒店呈時尚簡約風，線條和光影是對空間的靈動最美的詮釋。很高興能夠滿足您的審美需求。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，我們在中庭環形泳池等您度過一個美好夏日時光呢～最後祝您生活愉快：）
chen199373
Standard Room (2 beds)
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 24, 2024
It was the first time I brought my family here to play, and I wanted to be not disappointed with the food, accommodation and transportation. By chance, I met the butler from my hometown (Little Bear), who made me feel very friendly from before check-in to check-out. I was very satisfied with the hotel environment and service.
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的支持和認可。出行愉快是我們對每位住客最誠摯的祝願，歡迎您的再次到來，最後祝您生活愉快：）
Hehehehehehehedajun
Standard Double Room
Stayed in Oct 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Nov 10, 2024
It was a very satisfying stay. The hotel environment is very good and comfortable. It allowed me to relax after a tiring day in the room. There was also a piece of fresh fruit at the door, which was very heartwarming. The customer service butler Xiaowei was also very serious and responsible, and the communication was very good. I will choose to stay here again when I go to Qiandao Lake in the future.
Original TextTranslated by Google
Response from Property: 尊敬的客人，十分感謝您對千島湖諾富特酒店的選擇和認可，我們也一直在為給大家提供更好的入住稱心感而努力，很高興我們的這份努力能夠滿足您的入住所需，期待您的再次光臨，最後祝您生活愉快：）
Ruyingsuixingtxjxj
Superior Double Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Facilities and Environment: The hotel is in a very good location, close to the lake, along the lake is Zhejiang Provincial Greenway Line 7, and the environment is beautiful. There are many foods on the opposite side of the fish street. The hotel room is large, clean and tidy, and there is a super large swimming pool under the balcony. It is very suitable to bring the family to play together. Miaomiao's service is very enthusiastic and thoughtful. Fruit drinks were prepared in advance, full of sincerity.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your choice and recognition of Novotel Qiandao Lake. We have been working hard to provide you with a better stay and satisfaction. We are very happy that our efforts can meet your stay needs. , look forward to your visit again, and finally wish you a happy life:)
RunningManMrJ
Superior Double Room
Stayed in Sep 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel is very new. If you want value for money, you can choose this hotel. I traveled alone this time. I was completely OK with the room not having a lake view. The hotel staff were very enthusiastic and they were passionate about their work. The lady who received me at the front desk was very responsible. Not only was she pretty, but her name was also very nice, Lan Jing. All problems after check-in were properly solved and responded to immediately. Like it 👍 (such as coordinating charging piles). The breakfast quality was good. The hotel is very close to Fish Street and you can get there by just walking.
Original TextTranslated by Google
Response from Property: 尊敬的客人，很高興能和您相遇在千島湖諾富特酒店，酒店位於鬧市區，但勝在坐山擁路，左側就是夢姑塘公園，面臨千島湖大排檔，可謂出則繁華，入則清幽幽。能夠滿足您的入住需求實屬幸運，期待您的再次光臨，祝您生活愉快：）