This hotel boasts an amazing location, right on the lake, and the service was incredibly attentive throughout our stay. Our experience truly exceeded expectations!
Upon arrival, staff immediately came forward to help with our luggage and brought it to the lobby. The lobby has a wonderful family-friendly vibe, with children's play areas set up in various corners. Free bottled water is available by the elevators, and our room also came with complimentary water and snacks. After check-in, we were even thoughtfully presented with a welcome fruit platter.
We booked an inner lake view room with a sofa bed, and it offered fantastic value for money. Sitting on the balcony at night, we could enjoy the water curtain show – it created such a great atmosphere. The 5th, 6th, and 7th floors of the hotel have many Instagram-worthy spots; you can snap great photos anywhere.
The night before our arrival, our butler, Anne, called me, but I missed the call. After checking in, I added her on WeChat, and I must give her special praise! Her service was meticulous and attentive throughout. She proactively informed us about various hotel activities and amenities, and she responded instantly to any questions we had, efficiently resolving all our needs.
This hotel is perfect for a family vacation with kids; I genuinely recommend it! Just a small suggestion: currently, most of the children's facilities cater to younger children. It would be great if they could add some activities suitable for middle schoolers, so older kids can also feel more engaged.
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