Chuncheon White Herb Pension

The New York Spa room we booked is very beautiful. Do note that there is a flight of quite steep stairs to climb up in case you have huge luggage. The place is clean and bright and the bathroom is huge with a Jacuzzi but bathroom could be brighter with a bit more lightings. Bed and blanket is comfortable and heating is good. However we had problem checking in on the 1st day as the host was nowhere to be found. I had to roam around the house in a minus 8 degrees weather to find a way in. We called the number given and it was in Korean and couldn't get through. After contacting trip.com, we were told to call the owner's mobile number but owner cannot speak English at all. TRIP.COM advised me to go to the room with a keypad but no clear instructions on how to use it. We waited for about an hour+ in total to finally have the owner return. Understood that they might have went to the hospital in an emergency but they should have contacted us and informed us instead of letting your guest wait in the cold not knowing what to expect. The owner did not even apologize and couldn't speak any English at all. Add to the surprise, there was no water on the 1st night around 9pm. We had to call the owner and water is back after around 15mins. After the 1st night, the subsequent 3 nights stay went smoothly luckily. I would recommend making sure how to check in before you arrive at the pension to avoid the same encounter as ours.