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Location9.5
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(1388)
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Negative reviews(53)
Anonymous User
Executive Room (2 beds)
Stayed in Mar 2026
Travelling with friends
5 review
9.0/10
Great
Posted on Apr 4, 2026
Facilities: The room facilities are a bit old, and the carpet is a bit too dirty. I suggest the hotel arranges for cleaning during off-peak seasons. And don't even get me started on the air conditioning; it wasn't blowing cold air, and it was so hot I couldn't sleep. The fan they brought the next day only offered temporary relief.
Hygiene: Overall, the room hygiene was mediocre. Initially, there were stains on the sheets. After changing rooms, the new sheets had holes in them. I was too tired to bother changing again. I hope management improves their room inspection skills.
Service: The service was generally okay, I suppose. I tried the executive lounge, but the food selection was too limited, with only a few hot dishes. The restaurant's buffet breakfast didn't have much variety either, and some of the cups were chipped.
Overall, the experience was just average and didn't meet my expectations. A bit disappointing 😮💨
Original textTranslated by Google
Response from Property: 尊敬的匿名用户您好,為賓客提供用心的服務是我們不懈的追求,我們重視每一位顧客的反饋並不斷改進,未來還長我們會不忘初心地做好對客服務,爭取讓更多客人滿意,衷心感謝您的點評。
Guest User
Deluxe 2-Bed Room
Stayed in Feb 2026
Family
15 review
10/10
Outstanding
Posted on Apr 5, 2026
The hotel is relatively new, clean, and tidy. The breakfast is quite diverse, and the front desk service is excellent. I just have one suggestion: there's no robot delivery service for takeout to the room door. Other than that, everything was very satisfactory!
Original textTranslated by Google
Response from Property: 尊敬的M331888****您好!感謝您入住滁州喜來登酒店並分享,很高興酒店的環節得到您的認可,通過您的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的。同時我們還有中餐廳傾心呈獻的滁州本土特色珍饈,盛宴標幟西餐廳豐富多樣的零點菜品,大堂吧馥郁濃香的咖啡搭配精緻的甜品及中式茶飲供您享用。酒店全體員工熱切期待您的再次光臨,願您所經之地盡是繁華,所託之人都不辜負,所願之事皆能圓滿,所向之地終能抵達
Guest User
Deluxe 2-Bed Room
Stayed in Jan 2026
Family
22 review
10/10
Outstanding
Posted on Apr 7, 2026
The hotel stay was very comfortable, and the service was excellent. The breakfast selection was also abundant. I had a last-minute hospital visit in the afternoon and requested a late check-out, which the hotel kindly granted until 4 PM. It was easy to find using navigation, and there are plenty of dining options nearby. It's also not far from Langya Mountain.
Original textTranslated by Google
Response from Property: 尊敬的210065****您好!感謝您入住滁州喜來登酒店並分享,很高興酒店的環節得到您的認可,通過您的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的。同時我們還有中餐廳傾心呈獻的滁州本土特色珍饈,盛宴標幟西餐廳豐富多樣的零點菜品,大堂吧馥郁濃香的咖啡搭配精緻的甜品及中式茶飲供您享用。酒店全體員工熱切期待您的再次光臨,祝歲月長安,百事從歡,風生水起,萬事如願
Guest User
Deluxe 2-Bed Room
Stayed in Mar 2026
Business traveller
2 review
10/10
Outstanding
Posted on Apr 11, 2026
Good and happy
Nearest railway station
Good breakfast
Response from Property: 尊敬的訪客您好,感謝您選擇入住滁州喜來登酒店,並與我們分享您的體驗。我們很榮幸得知此次入住體驗讓您心情愉快,您的讚賞給予酒店很大的鼓舞,也是我們進步的動力。作為滁州首家喜來登品牌酒店,很高興能在此與您相遇,我們致力於以非凡的體驗、多樣化的餐飲產品以及標誌性的服務迎接每一位賓客,我們期待着為賓客展現一段豐富而多元的旅居體驗。酒店全體員工熱切期待您的再次光臨,祝您安睡時山河入夢,醒來時滿目春風
过客007
Deluxe Queen Room
Stayed in Dec 2025
Business traveller
9 review
10/10
Outstanding
Posted on Feb 1, 2026
Good hotel, meeting what I expect from the Sheraton. Great breakfast! Very satisfied
Response from Property: 尊敬的過客007,您好!感謝您入住滁州喜來登酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的。同時我們還有中餐廳傾心呈獻的滁州本土特色珍饈,盛宴標幟西餐廳豐富多樣的零點菜品,大堂吧馥郁濃香的咖啡搭配精緻的甜品及中式茶飲供您享用。酒店全體員工熱切期待您的再次光臨,祝您所求皆如願,所行化坦途,多喜樂,長安寧!
Mr.WhiteTiger
Deluxe 2-Bed Room
Stayed in Feb 2026
Business traveller
25 review
9.5/10
Amazing
Posted on Mar 31, 2026
Clean. And Breakfast is delicious and suitable for foreigners
Response from Property: 尊敬的Mr.WhiteTiger,您好,為賓客提供用心極致的服務是我們不懈的追求,我們重視每一位顧客的反饋並不斷改進,未來還長我們會不忘初心地做好對客服務,爭取讓更多客人滿意,衷心感謝您的點評。
waleed haddad
Deluxe 2-Bed Room
Stayed in Oct 2025
Solo traveller
5 review
10/10
Outstanding
Posted on Nov 11, 2025
Elite and professional hotel
Easy for foreigners stay
Very clean
Good location
They a good food variety for traveler's
Response from Property: 尊敬的_GG485663****,您好!感謝您入住滁州喜來登酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的。同時我們還有中餐廳傾心呈獻的滁州本土特色珍饈,盛宴標幟西餐廳豐富多樣的零點菜品,大堂吧馥郁濃香的咖啡搭配精緻的甜品及中式茶飲供您享用。酒店全體員工熱切期待您的再次光臨,祝您所求皆如願,所行化坦途,多喜樂,長安寧!
SinghRD
Deluxe Queen Room
Stayed in Oct 2025
Business traveller
36 review
9.0/10
Great
Posted on Nov 12, 2025
Good hotel for traveller
Response from Property: 尊敬的_TSUS66zd636****,您好,很抱歉此次沒能給您帶來滿意的入住體驗。為賓客提供用心極致的服務是我們不懈的追求,我們重視每一位顧客的反饋並不斷改進,未來還長我們會不忘初心地做好對客服務,爭取讓更多客人滿意,衷心感謝您的點評。
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Business traveller
51 review
9.0/10
Great
Posted on May 23, 2025
Very nice hotel, also have nice restaurant.
Guest User
Deluxe Queen Room
Stayed in Jul 2023
Business traveller
130 review
8.0/10
Very good
Posted on Aug 31, 2023
Good location, nice service, clean big room. Good hardware. Will come back again.
Response from Property: 尊敬的賓客,您好!感謝您對我們做出的滿意點評,我們把最美好的祝福送給您,祝您前程皆坦途,所遇皆美好!
Guest User
Deluxe 2-Bed Room
Stayed in Apr 2023
Business traveller
4 review
10/10
Outstanding
Posted on Jun 1, 2023
Very good
Response from Property: 尊敬的賓客,您好!感謝您百忙之中對我們的鼓勵和好評,我們把最美好的祝福送給您,祝您所遇皆美好,所得皆所願!
Anonymous User
Deluxe 2-Bed Room
Stayed in Dec 2025
Business traveller
48 review
8.0/10
Very good
Posted on Jan 29, 2026
The air conditioning in the room wasn't working.
It was very cold, and I couldn't sleep well.
I changed rooms, but it was the same.
It should be fixed soon!
Everything else was fine.
The staff were friendly, and the room was clean.
Thank you!
Original textTranslated by Google
Response from Property: 尊敬的匿名用户,您好,很抱歉此次沒能給您帶來滿意的入住體驗。為賓客提供用心極致的服務是我們不懈的追求,我們重視每一位顧客的反饋並不斷改進,未來還長我們會不忘初心地做好對客服務,爭取讓更多客人滿意,衷心感謝您的點評。
Nako:/
Deluxe 2-Bed Room
Stayed in Dec 2025
Business traveller
2 review
4.5/10
Posted on Jan 27, 2026
There was a noticeable charcoal stain on the bedroom floor, which was a bit concerning. The bathtub was supposed to have been cleaned, but the stains were still bothering me, so I couldn't take a bath.
Original textTranslated by Google
Response from Property: 尊敬的Nako:/,您好,很抱歉此次沒能給您帶來滿意的入住體驗。為賓客提供用心極致的服務是我們不懈的追求,我們重視每一位顧客的反饋並不斷改進,未來還長我們會不忘初心地做好對客服務,爭取讓更多客人滿意,衷心感謝您的點評。
Guest User
Deluxe 2-Bed Room
Stayed in Dec 2025
Business traveller
53 review
10/10
Outstanding
Posted on Jan 20, 2026
This was my second stay at this hotel, and it was excellent. Very clean and tidy, and the room was spacious and comfortable. The environment was great, with several restaurants nearby, which was very convenient. I will definitely stay here again.
Original textTranslated by Google
Response from Property: Dear 1380165****, Thank you for staying at the Sheraton Chuzhou Hotel and sharing your experience. We are delighted that you appreciated every aspect of the hotel. Your detailed description conveyed the happiness you experienced during your trip, which is exactly what we strive for. We also offer delicious local Chuzhou specialties at our Chinese restaurant, a diverse à la carte menu at our Feast Western restaurant, and fragrant coffee paired with exquisite desserts and Chinese teas at our lobby bar. All the staff at the hotel eagerly anticipate your next visit and wish you a bright and promising future!
maruland
Deluxe 2-Bed Room
Stayed in Dec 2025
Business traveller
4 review
9.0/10
Great
Posted on Jan 23, 2026
I was able to stay there without any problems with my Japanese passport. The room was comfortable and the breakfast was delicious. There are small eateries and seafood restaurants nearby, so there is no problem finding something to eat. It is a little far from the station, but a taxi arrived quickly.
Original textTranslated by Google
Response from Property: 尊敬的maruland,您好,很抱歉此次沒能給您帶來滿意的入住體驗。為賓客提供用心極致的服務是我們不懈的追求,我們重視每一位顧客的反饋並不斷改進,未來還長我們會不忘初心地做好對客服務,爭取讓更多客人滿意,衷心感謝您的點評。