Guest User
April 24, 2025
Terrible noise every night 9.30-11.30pm from loud, booming music at on-site outside bar/restaurant, which feels like being beside a very loud nightclub. Almost impossible to sleep till after 11.30pm. Have only just read a similar 1-star review from 8 months ago, with a reply from the hotel to the effect that 1. The loud and disruptive entertainment is hotel policy and for all guests to enjoy, creating a vibrant atmosphere 2. Any negative reviews about the disruptive noise pollution - across different platforms - do not change the hotel policy, i.e. hotel policy takes precedence over paying guests. Do not book if you are looking for a relaxing, tranquil and peaceful holiday in a supposedly upmarket hotel. I wish I had read the previous 1-star review and comment on ‘night of terror’ before booking, and the hotel management reply, indicating guest comments on significant issues like nightly noise pollution are essentially fruitless. Similar very loud, booming music around 5.30pm, audible everywhere except the indoor cafe area, also relating to the hotel’s policy on creating a ‘vibrant’ atmosphere. Aside from this, good hotel with regards to staff/room facilities/housekeeping/gym/food and drink (including excellent buffet in adjoining Sensatori hotel for breakfast/lunch/dinner, and several restaurants across both hotel sites; on-site restaurant a la carte only). Again, do not book if you are looking for a tranquil holiday. Please also see hotel reply from 8 months ago to another guest who raised this.