Mercure Serpong Alam Sutera
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in North Serpong
Mercure Serpong Alam Sutera
Renovated in 2025
No.12 of 4-Star Select Hotels in Banten
Jl Alam Sutera Boulevard Kav23, Serpong Sub-District, Pakulonan, North Serpong South Tangerang City, Banten 15325, Indonesia
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We Price Match
Last booked 4 hrs ago
Highlights
Ideal location
Free parking
Varied breakfast
Newly renovated
Lots to doAmenities
Outdoor swimming pool
Spa
Massage Room
Fitness Room
Private parkingFree
Airport pick-up
24-Hour Front Desk
Luggage Storage
All amenities
Property Description
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.
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8.4/10
Very GoodGood Location closed by shopping center a lot of restaurants good to stay this hotel
All 162 reviews
Surroundings
Airport: Soekarno–Hatta International Airport
(26.0 km)
Airport: Halim Perdanakusuma International Airport
(36.8 km)
Train: Tanah Abang Train Station
(25.2 km)
Train: Duri Station
(25.4 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Superior Queen Room With Pool View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Shower
Check Availability
7
Superior Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Shower
Check Availability
6
Privilege Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Shower
Check Availability
8
Superior Queen Room
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Shower
Check Availability
5
Privilege Double Room
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Shower
Check Availability
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Guest Reviews
8.4/10
Very Good
162 reviews
Verified Reviews- Cleanliness8.2
- Amenities8.1
- Location8.8
- Service8.7
Average for similar properties in North Serpong
AI Summary
Guests praise the excellent service and convenient location near the mall, suitable for leisure and business travelers. They also appreciate the rich and varied breakfast options.
18169363
June 24, 2025
It’s old hotel, price also not cheap, but location not bad, near mall and food court.
Anonymous User
April 21, 2025
Good Location closed by shopping center a lot of restaurants good to stay this hotel
glassbox
June 17, 2025
The hotel has seen better days. Cleanliness can be improved. The carpets were not vacuumed thoroughly, some switches don't work. The light in the room was dim and I had to ask for additional desk lighting, which the staff gave. Respectful and courteous staff but the requests had to be made twice before it was acted on.
CH Kok
June 13, 2025
Convenient hotel close to amenities such as market and shopping malls. Complimentary bicycle for the neighbourhood.
Irene Enawati
June 12, 2025
Service to be improved as too long for check in time even it is almost 3pm but room were not ready yet
Siong Wee Adrian
May 16, 2025
Overall is pleasant hotel. They are still doing renovation on the 6 and 7 floor. I am staying on the 8th floor and they are some disturbances. But still ok. Breakfast is nice, quite a wide spread of food.
goh joleen
June 4, 2025
Dirty and old. Had asked for renovated floors but no available rooms. New rooms sh be better
DanielC.
January 28, 2025
Shower water was too weak, coffee machine provided, but wasn't hot enough for espresso.
except for it's location, I don't find them value for the money.
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
Airport pick-up
Additional charge
24-Hour Front Desk
Luggage Storage
Bar
Restaurant
Airport drop-off
Additional charge
Taxi booking service
Car Rental
Meeting Room
Additional charge
Business Center
Multi-Function Room
Children's Pool
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Rooftop pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Transportation
Car Rental
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Taxi booking service
Business Services
Multi-Function Room
Fax/Copying Service
Free
Wedding Service
Meeting Room
Additional charge
Business Center
Front Desk Services
24-Hour Front Desk
Concierge Service
Express Check-In and Check-Out
Front Desk Safe
Luggage Storage
Languages Spoken
English
Chinese (Mandarin)
Indonesian
Food & Drink
Snack Bar
Bar
Room Service
Public Areas
Barbecue
Additional charge
Public Audio System
No Smoking in Public Areas
Garden
Smoking Area
Water Purifier
Elevator
Health & Wellness
Spa
Additional charge
Beauty and Makeup
Fitness Room
Massage Room
Cleaning Services
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Clothes Steamer
Facilities for Children
Children's Meals Available
Children's Pool
Accessibility
Wheelchairs Available On-Site
Accessible Rooms Available
Safety & Security
Security Alarm
Smoke Detector
CCTV In Public Areas
First Aid Services
First-Aid Kit
Fire Alarm
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds can be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children | IDR 450,000 (approx. £20.42) per person per night |
Breakfast
TypeAmerican, Continental, Halal, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | IDR 94,000 (approx. £4.27) per person |
Adult | Buffet:IDR 208,000 (approx. £9.44) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is IDR 400,000 (approx. £18.15) per night.
Deposit Payment MethodsThis property accepts cash and credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description
- Opened: 2013
- Renovated: 2025
- Number of Rooms: 171
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.