Guest User
August 12, 2025
I rarely leave reviews, but our experience at the Moxy Hotel in Cincinnati was incredibly frustrating and disappointing. First, our room was never cleaned. After being out all day, we came back at 9:30 PM to find it exactly as we left it—dirty towels, unmade bed, trash still there. We reported it, and the only solution was to move us to a different room that late at night. Unfortunately, it didn’t end there. The next day, after specifically complaining to the manager and expecting better service, the second room was also never cleaned. No follow-up, no apology, nothing. It felt like no one was actually taking the issue seriously, not even the General Manager, who was aware but didn’t do anything about it. To make things worse, the staff at the front desk (who are also bartenders) were completely unprofessional. When I asked to speak to a manager, they questioned why I wanted to and even asked if they were “in trouble.” Instead of trying to help resolve the issue, they were defensive and confrontational, raising their voices and showing no concern for guest service. This stay was unacceptable from start to finish, no basic hospitality, no accountability, and no professionalism. I would not recommend this hotel to anyone.
