Natalie
October 28, 2025
The hotel I appreciated because it had carpet. The room size was small. There was not a refrigerator at all or a microwave, which was definitely hard traveling with three kiddos. It seemed archaic in a sense that way. The hotel is in a beautiful building, but I was not happy with the room at all very basic small. The best part was it was carpeted. There is no pullout sofa. There were also no additional blankets we had to ask concierge. I think they could have a better variety and selection of meal options, snacks, and beverages and not just offer Coke products. I am a Hilton honors member. I was not offered the complementary water and snacks. Welcome bag. There is no option for Green space to walk a pet although the facility is pet friendly. The front desk staff that checked me in seemed as if I was a bother, which I understand. It was a busy Friday night and like every single place in America, they I assumed were short staff due to the fact that she rushed us along and was not kind or friendly at all. I would like to recognize the third shift worker she at the front desk went over and above for us storing food in the staff refrigerator, which unfortunately, we forgot because our room did not have a refrigerator or microwave, which I was extremely disappointed in. I will say the valet gentleman were absolutely top-notch. I would rate them 10 out of five. We definitely will not be staying at this facility again, unfortunately just given the fact that it was not great.
