21C Museum Hotel Cincinnati

Love love love the hotel. Very aesthetic! Love their arts  too!

My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

We looked forward to trying the 21c but were disappointed. Luxury room upgrade pointless, window looked at a wall not Walnut St as described. No double sink as described. Sink and shower had continuous leak. Mini fridge door wouldn’t stay shut. The shower at the base of the glass lots of soap scum that had not been cleaned. The table sitting area had splashes of mystery liquid on it.

Did not feel like the cleanest hotel I have stayed in. Body wash remained empty for my 3 day stay which shows a lack of attention to detail. The rooftop bar is closed, something not shown on their website. When we asked the staff they said it has been closed since "COVID". There was also a standing smell of sewage in the lobby the entire time. Staff said it was a City sewage issue. It was kind of unbearable.

the hotel did smell like sewage, are room was never cleaned just the beds were made, and garbage can was to small , Bu the the staff in general were completely nice

This hotel has become quite run down. The lobby and common areas around it smell bad, as does the fitness center. The rooms, carpet and bathrooms are run down. The staff is nice. All that said, the current experience is not commensurate with the high end price. I’ve been staying here for the past three years when I travel to Cincinnati for business. I won’t be staying here anymore.