Golden Star Hotel

It was located in the city center of London, very near to Victoria Station, Buckingham Palace, the Westminster. There was no reception in the hotel, you have to call a telephone number to get the key. There was no water pot, no hair dryer, no soap, not even a rubbish bin provided. The window curtain was broken that could not be closed to block out the street lights at night. The room was dirty, tissue paper, water bottles, hair left by previous guests were lying on the floor. There was no ventilation duct in the toilet so you have to open the window in the bedroom for fresh air. The toilet door was bigger than the door frame so it could not be closed properly. It was very embarrassing when you want to use the toilet while your friend was in the room. It was noisy. You can hear people talking on the street, in the next room, and the traffic outside in early morning.

They only provide a piece of bath towel for double bed room. No dustbin in the room or toilet.

Despite the good location this was a terrible experience, on arrival was told by a scribed note stuck to the front door to go across the road for key, was rudely greeted by a very dirty scruffy woman who did not appear to be happy we had arrived once given keys to the a building which was looked derelict broken windows, smashed door and rubbish outside, once inside was greeted by the smell of damp, mould and urine, our room was on the 1st floor which after going up a dirty staircase past a broken dirty window we entered the room which had not been cleaned broken window, bed and sockets, when complaining this time to a man who said he owned the building apologised and said he was aware the room was dirty as the cleaner had not turned up that day and gave me a key to the room next door which was the same as first room however bed had been made I tried contacting them again but couldn't get hold them tried booking else were but everything had been booked up, despite buying cleaning products had to wash with baby wipes as shower didn't work and bathroom dirty and mouldy DONT NOT STAY HERE THIS PLACE IS A HEALTH VIOLATION!!!!!!

Position is good handy to london attractions. Room was filthy had to buy cleaning products to make safe for human habitation.Sheets were similar to shroud of turain.Will seek therapy to try to forget.

Upon arrival we were stood outside the hotel entrance as the door was locked. We noticed there was a man stood next to the railing with a bag of toilet roll on the floor and after 10 minutes the man asked if he could help us. Turns out he was the owner, we actually thought he was a homeless man. He wasn't particularly welcoming and said he had to wait for his nephew to come. I'm unsure why as he was the one who took the payment anyway. There was no reception, just a chair in a very narrow hallway and the list of check-ins were written on a scrappy piece of paper. The state of the room really didn't surprise us as we only paid £50 for the night. However be prepared for a scummy dirty room that probably hasn't been cleaned for several months. It was a bit gross that a filthy curtain had no tie so the only way to get light into the room was to twist it, and stick it out the window (as it already was when we first entered the room). Really unhygienic as the curtain which had been touching the filthy wall outside then had to hang inside the room touching the walls and pillows-the owner didn't think to put the pillows on the opposite side of the bed. The bedding and pillows were very damp...I suppose that's because it was a basement room but still! Everything that had the potential to be dirty certainly was dirty. The mirror was all faded and scratched so it seemed pointless having it in the room as you couldn't see anything anyway and it was in such a dark corner of the room where light didn't penetrate. The TV didn't work and the plug socket was be very high up on the wall so that when you were charging your phone, the phone couldn't be lay down on the floor and was suspended in mid air. There was no door for the shower room and the distance between the toilet and shower was probably a few inches, so you could probably sit on the toilet whilst washing your feet. There was mould on the curtains and when having a shower, the water went all over the floor. We were only given ONE towel as the owner insisted he thought the booking was for one person so I had to show him my booking confirmation (most places give 2 towels per person normally...) He even had the cheek to say that we should be grateful we got the room for cheap and that he can charge much higher rates for weekends. He seemed annoyed that we only paid £50 for the room and demanded to know when we booked it and through what means. I assumed that card payment would be possible, certainly in this day and age! But he said that his card machine had problems and was broken, which I didn't really take his word for. So I asked for another towel and he made some excuse saying that due to covid, there's a shortage of towels and he hadn't received the fresh linen from the company that does it for him. Really poor excuse...

Room was not vacant on arrival, so we had to wait Till 5.p.m to enter uncleaned room. Used toiletpapir under the bed, lubricant behind the dresser, along with cigaret buds in the carpet. Absolutely not cleaned for years 😫😫Strange, old smell in the Room and trash outside the Windows, including orangejuice container with mold. Jam was smeared on the walls.

Frankly dangerous. Front door broken, room door not much better. Insisted on cash, no change given. No staff presence from 3pm onward (earlier if they can) Place filthy, no towels, bed sheets dirty and bloody in places. It's at best a hostel, and not a very good one. I get that budget accommodation in London is hit or miss, I come to London regularly, but made a big error choosing this dump, was left feeling vulnerable and unsafe. Had I been a solo woman, or vulnerable person, I would have been in difficulties. Avoid at all costs.