Hyde Park Court Hotel

I am writing to provide feedback on our recent stay at your hotel. While the location was excellent, we found that the hotel itself was in need of some improvements. Firstly, I would like to highlight the positive aspect of our stay, which was the great location of the hotel. It was conveniently situated near various attractions and amenities, allowing us to easily explore the area. This was definitely a major advantage during our visit. However, we were disappointed with the overall cleanliness and maintenance of the hotel. The rooms appeared to be in need of a deep cleansing, as there were noticeable stains on the carpets and walls. Additionally, the furniture and fixtures seemed worn out and outdated. A fresh coat of paint and new beds would greatly enhance the overall appearance and comfort of the rooms. Furthermore, we found the lack of a welcoming lobby person to be quite disappointing. Upon arrival, we were not greeted or assisted by any staff members. This lack of hospitality made us feel unwelcome and left a negative impression. In conclusion, while the location of the hotel was excellent, we believe that improvements are necessary to enhance the overall guest experience. A thorough cleaning, along with updates to the rooms and furniture, would greatly improve the comfort and aesthetics of the hotel. Additionally, having a friendly and welcoming lobby person would contribute to a more positive and enjoyable stay. P.S. positive side- I truly appreciate the staff at the hotel who made the effort to move us to a more convenient floor. Additionally, it's always a pleasant experience when the breakfast lady is friendly and accommodating. (No elevator/lift) (I paid too much for 3nights so I was expecting a good place to relax after 27hours of travelling with a toddler).

This was a great place to stay for the one night I needed it, staff were very friendly and the location was right next to the train station to the airport. The room as quite small, especially the bathroom as the shower was right next to the toilet with only a curtain separating the two. Overall I had a good nights sleep and it had everything I needed and was clean.

Great - good for the price, friendly helpful staff