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Wow, how sad. I had previously stayed at this motel, and it was exceptional value for money. How things change. I'm in Melbourne due to my daughter being in the Austin Hospital. I am currently on crutches following knee surgery. On arrival, I found a park (no disabled parking), I checked in as i was aware you could not check in past 7pm, was given a key and directions that my room was down the hall, l put my stuff in the room, and went straight to the hospital, arriving back at 8pm. Arrived to find no towels or facewashers in my room, just 2 bath mats. There were no instructions on how anything worked. There is no reception to get towels. Just a bed, shower, microwave, dunny, and kettle. Next morning, I had to leave early at 8am. Again, there is no reception. Left a note advising that there were no towels, facewashers, etc, in the room and requesting the password for the WiFi. Got back again at 8pm to the ROOM TOTALLY UNTOUCHED, NOT CLEANED, NO TOWELS, NO BED MADE NOTHING! And NO RECEPTION to have anything changed. Again, I have to use a bathmat after a shower. This morning, I go to check out at 8am NO RECEPTION! At 8.15, reception opens, l advise the young lady of my experience to which she apologised. All in all, if you are after a bed (hard as a rock), a shower with no towels, noisy air-conditioning, a toilet, kettle, microwave, instant coffee and tea, cup, and teaspoon, are used to lots of road noise, like to be woken in the middle of the night by other guests talking in the corridor, not in need of a disabled park, can handle stairs, have no instructions on how to use anything, have hidden light switches, have very unkempt outside areas, then the Bell Motel is for you. This is just really sad. Be aware. Ps. On the morning of check out, whilst waiting for the 8am reception to arrive at 8.15, I noticed a QR code on the back of the key. When scanned, this opens a compendium that does have the WiFi password. It also states that the room will be cleaned and replenished daily. It also has a range of terms and conditions that the booking website did not have. I really hope that this place can return to what it was last time I visited, reception that was available during the advertised hours, information on how to get things out of hours (such as towels), the basic breaky which was excellent, comfortable beds, rooms cleaned as expected and...towels. Best of luck when booking.

Was a lovely place to stay. Will definitely stay there again when visiting Melbourne. Clean , staff were lovely , security parking . Easy access to local coffee shops. Highly Recommended

very location hotel close city, close tram ,close cafe ,close garden

Tiny room, toilet in the shower, loud super heavy room doors. Loud hectic music in the lounge. There were two fire alarms during my stay, one in the afternoon and one at night. People were confused. I had to ask someone from the staff what was going on and whether it would be safe to go back to the room, the hotel staff didn’t actively communicate with its guests about it. The front door of the hotel was locked at all times from the outside. Overall, a strange vibe. I was glad to leave.

This place is so beautiful it’s difficult to comprehend the history of what was once one of Australia’s most notorious prisons as it’s now been fully renovated into this amazing hotel. Everything about it so aesthetically pleasing. The converted cells that are now suites with all the mod cons. The basement now an incredible pool along with common areas becoming a fabulous wine bars with old cells now booths to have an intimate dining experience. The staff are wonderfull. Big shout of to the lovely Maddi who was our designated host, and also hosted an additional add on called Place of Time, were you sit outside in the old exercise yard and sip red wine, eat yummy cheeses whilst she goes through the history of the prison and the surrounding areas. Food was delicious in the wine bar and cocktails yummy. We had a bit of an accidental overcharge but Natasha on the front desk sorted everything out admirably and promptly. The staff are all so friendly and appear to genuinely love their jobs. We’d definitely love the chance to come back soon. Thank you.

Visited in November 2023 for anniversary and found there was plenty to see and do. We had a wonderful stay we also did a tour of H division and thought it was very well worth the money. We would come back because I believe there is plenty more to investigate

No breakfast, extra bed available. The carpets and sofas are old and dirty, the sofa cushions are dirty but not cleaned, and there must be one of the leaflets not to be replaced, with dirty marks and hair and scum on it. The nightstand was dirty and the lampshade was covered with dirt. The carpet on the floor of the bed was large and full of nose. Clean Indians are simply not responsible. Too mixed.

Nice hotel, normal check-in time, so no early check-in or late check-out. Early check-out can put the key in a small box. The front desk was very friendly and helped us with our luggage, and there was no charge. The location is good, it is very convenient to take the train and tram directly to the city.

The staff is very nice, I called to confirm it early on the day of check-in. When we checked in, because we had two children, we also upgraded the large suite for free. The room was clean, spacious and comfortable. The location of the hotel is a small commercial center in several suburbs nearby. There is a small commercial street, but there are also shops that should be available, which is very convenient in Australia. There is a railway station in front of Mercy Hospital not far away, and the traffic is pretty good. To say that the fly in the ointment may be that the Wi-Fi network speed is not good and the number of connected devices is limited. This may be a common problem in Australia, and the hotel may be powerless.