This hotel is in a great location and has a lot of character and charm to it. I enjoyed its convenience to some of Sydney's main attractions and appreciated the boutique nature of the hotel. Unfortunately, I had a pretty frustrating experience with the rooms that I was assigned. I stayed at the hotel for 3 nights and ended up in 3 different rooms. The first room did not have working heat, which was necessary on a very cold evening. The staff kindly found another room for me which was great for that evening. After getting back to that room the next day after the day's activities, the room smelled like sewage. When I let staff about the issue, I was a little surprised that they didn't seem surprised by this news. They did, again, kindly find me another room (which was much larger than the previous two). While I appreciated being accommodated so that I had a room with a comfortable temperature that did not smell, I was really disappointed by the inconveniences I experienced having to pack and move rooms multiple times. I asked to please speak with a manager to discuss the issues, and I was told they would email me to let me know when I could speak with someone. I never heard back from anyone and was not offered any compensation or discount for the issues. Again, the hotel is in a great location but I wish I could have enjoyed my experience staying there more.
Breakfast buffet was over priced for the poor quality and cooking technique of the food amateurish.
Pillows were terrible like they’d been run over several times by a large truck, two nights of not sleeping were due to this and the late night noise coming up the building from pedestrians and the pub on George Street.
Positives were location, location, location. Other than that a very tired outdated building on the inside, needs a renovation to meet with the times.
Excellent location, in the middle of the four seasons and Shangri-La.
Very suitable for family travel, large rooms, complete facilities and high cost performance.
Breakfast is very general, everyone has a staple food and a coffee, you have to wait more than half an hour to eat, 10 o'clock also urge you to check out, cracked wall is recommended to find a breakfast shop in the alley downstairs.
Excellent
117 reviews
4.4/5
Price from
£199
per night
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Best view in the world , even better customer service and bar much more attentive really enjoy visiting here but feel this year it was even better just a great location , friendly staff from concierge through to the guys at the rear entrance just great
Located in The Rocks, walking distance to Circular Quay. Need to be a mountain goat to walk here, especially with luggage. Once dropped off, explore the beautiful Rocks area. I caught the train to Circular Quay, where the Opera House and Harbour Bridge is. Then walked up many, many stairs to get here. Well worth it. Very modern, even though it's built over an archaeological site of part of the old Rocks area. Beautifully done and preserved. Room was very modern and clean, albeit expensive for a double ensuite room. But i did not mind paying for the location and cleanliness. Bathroom modern and clean. Lockers available for long term hire. I can not rate it highly enough The rooftop of this hostel!!?? Absolutely second to none. Perfect views of the Opera House, Bridge and harbour
As a frequent attender, I'm very happy to see this Hotel's facilities has all been renewed very nicely. The service provided by the team was kind and friendly.
I recommend choosing the harbour-view rooms, especially the larger one for best experience.
I like old style hotel, the room is quiet, my bed is very comfortable😀. The only thing is need to climb to hotel as I am not driving I use public transport.
I booked an executive floor room facing the Sydney Harbour Bridge. The view is spectacular and location is perfect. Just 20minutes walk to the Sydney Opera House, 5 minutes to the circular Quay and 10 minutes walk to the George Street and shopping. On top of that there is Avis Car rental service outlook in front of the hotel. Service and food in the Executive Lounge is pretty good.
The only shortcoming is that there is some low sound in the room all through the night, which I’m not sure where it came from, probably from the air conditioning system.
Exceeding expectations, this kind of price can live next to the Harbor Bridge and Sydney Opera House, which is really much more cost-effective than in China. Harbor view suite veiw invincible. The only downside is that there will be international cruise horns in the morning. But it was over in a few seconds, and it was still an experience.
Facilities: The facilities are complete. The gym is very mini. One of the elliptical machines is broken. I hope the hotel will repair it soon. There is also a broken sauna and it is still being repaired. It is a pity that I have not experienced it.
Hygiene: Very satisfied with hygiene
Environment: Maybe because of the rain, the room smells a bit damp. I hope it can be improved.
Service: The hotel's service is first-class
Close to Harbor Bridge and Opera House
Outstanding
80 reviews
4.6/5
Price from
£160
per night
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