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The hotel was nice enough and in a good location for walking to bars and restaurants. I found the room a bit dirty. The carpet and the bathroom floor was not clean. Bits and pieces of things on the floor. I wiped the bathroom floor as I spilled water on the floor and the napkin came up pretty dirty.. so I was not overly impressed as it was a $280 room a night. The bed was very comfortable and the furniture was nice enough. I found the hotel to be a mininalist type place. No real extra things on the wall or nothing on the tables, no ice machines, two towels in total for us, no real extra comfort type feeling here... no throw pillows on the couch, just generically kinda sterile. I did like the little coffee machine and the fridge was great. We also had a microwave. I guess I just expected it to be cleaner and a little more warmer type atmosphere. We had the late check out for 2pm... but the housekeeping ladies were knocking on the door at 9:30 am, we had a late night so we were not expecting housekeeping to knock so early. Here is another thing that they do not have at this hotel, a simple little ”do not disturb” sign to put on the door... they don't have any kind of paper on the desk, no tv guide..it just seemed a little too sterile for my liking over all. Breakfest was okay. Nothing special and you can only get it from 7-9 am. The pictures they show have all kinds of cozy type room extras like plants and pillows but our room had nothing like that at all. Just my thoughts.

My partner and I arrived for a couples massage and were warmly greeted by a staff member at the front desk. We arrived early and waited in the lobby until our scheduled time, when the therapist finally escorted us to the room. Unfortunately, she didn't greet us or introduce herself, simply gave us instructions and we waited for her return. The first interaction with the other therapist wasn't much better; her first words were commenting on my sunburn without a greeting, predicting discomfort during the massage. Throughout the session, she never asked about my comfort again. The towel covering the face port was super rough and uncomfortable, and the massage creams were unexpectedly cold. Strangely, my lower back was completely avoided during the massage, and I wasn't asked about my preferred pressure at all. Despite waiting over 10 minutes for the therapist in the lobby, our massage ended exactly 60 minutes after our scheduled appointment time, not accounting for their delay. Paying $270 for two underwhelming massages felt very unjustified given the mediocre service and the fact that we were shorted 15 minutes. For that price, we anticipated top-tier service and treatment, but we found better quality for a fraction of the cost at our local masseuse. It was evident the therapists were only there to collect their paycheck and weren't too concerned about the service they were providing. Overall, our experience was quite disappointing, and we certainly won't be recommending the spa to others.

It’s a very good hotel. All staff are very accommodating and friendly. Breakfast was by far the best I have had compared to other hotels. The swimming pool was good size and my family enjoyed spending time. Would surely return back to this hotel for future visits.

I'm giving this a 5-star rating relative to other Best Western properties I've visited; this was easily the best. The gentleman at the front desk was splendidly helpful, and we did have a lot of questions: Is the guest laundry available? (It was.) Can you give me change, in quarters, from an American $20 bill to pay for the guest laundry. (Yes, but without consideration for the favorable American exchange rate, but I was in no mood to quibble over a few bucks). Can you direct us to the on-site electric vehicle charger? (He walked my friend out the front door to show him exactly where it was.) The desk clerk was patient and cheerful in allowing me (during a lull in lobby traffic) to trade in my accumulation of small Canadian change into Loonies, and the growing number of Loonies into bills. The room was comfortable, the Wi-Fi was good and the included breakfast buffet was fine (and would have probably been better had we not waited until the last minute). The hotel seemed pretty new and is convenient to the 401 expressway as well. One oddity: The fact that our room # was 3xx didn't mean we were on the third floor (which doesn't exist). It's simply the 300 wing (which happens to be on the ground floor). Your desk clerk was clear this up for, and heck, this property isn't so vast that you will stay puzzled for long.

Just referring to the feeling of staying here, it is still good. However, the room rate was repeated. I have already asked once at check-in, saying that it is a deposit, and I will refund it when I check out. As a result, I still deducted my money when I checked out. Fortunately, Ctrip's service is still good, and the refund is successful.

My husband and I had booked at a different hotel and it was beyond terrible so at the last minute we drove to the Holiday Inn & Suites in London. The front desk clerk, Ricken, was simply wonderful. He quickly booked us into a terrific room and calmed me down. His kindness and thouthfulness were greatly appreciated. The rest of our stay was equally wonderful. Thank you to all the staff we came into contact with at the Holiday Inn in London.

Underground parking in the winter is a nice perk. As I was traveling for business, mine was complimentary, but I believe it's charged at $20+ per day otherwise which seems a bit extreme for London. My room appeared to be clean, but had a strange smell. On further investigation, a soiled diaper had been left in my washroom's garbage. I understand that mistakes happen, everything else did appear clean -- but this oversight ended up making me question the overall cleanliness of my room. The smell didn't dissipate after the diaper was removed, and the layout of the bathroom was mindblowingly awful (see photo), so I asked to switch rooms. Staff were very apologetic and accommodating. I was moved and upgraded to a large suite. This room instead smelled of patchouli -- less offensive, but for a hotel that has signage saying it's scent-free, it seemed strange and again made me question the cleanliness. The continental breakfast offered was very slim -- not a ton of variety, and the layout was very tiny for the number of people, although the dining space was large. With other long-term stay hotels in the vicinity, I'm not sure I'd try my chances here the next time I'm in town.

Good facilities, room was a bit off a walk away from the lobby. Not the greatest view from the room but the room was clean, bed was comfy and quiet. The pool was well maintained and had a unique arcade room. Unfortunately it ate my quarters… Will stay here again!