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Our first stay in a NH hotel and very disappointing. Yes, our junior suite was spacious, all the staff did the hotel credit, and the location was good. But, the place hasn’t been refurbished for years, everything seems worn out and dated. - from the black mould in the bathroom, the rotten wood on doorways, ceilings marked with water stains, etc. The basement breakfast room is reached through a dingy room, seemingly used to store old settees. You feel the place should be closed down for a thorough rebuild. The hotel no longer has its own carpark. During our whole stay, the restaurant was ‘unavailable’ - a strange room accessed from outside. How it keeps four stars I don’t know. We did use the tapas bar and found it very reasonable. The hotel reception is set to one side as you enter the hotel, and so makes little impact; we were offered no information about the hotel or the area, or any kind of welcome. We have another NH hotel already booked on this trip. Unless it is substantially better, that will be our last stay with this group.

From the reviews I had high expectations of this hotels but, having travelled all over the world, this is one of the worst hotels I’ve ever stayed in. First of all, it’s dirty. The cleaners don’t do their job properly and the hotel is filthy. It was almost like the hotel wasn’t cleaned at all. Secondly, the air conditioning in the room doesn’t work and Zaragoza is very hot. So be prepared for no sleep. They keep the room at 21 degrees minimum and you can’t get it lower. It’s unbearable. I had no sleep the entire time I was there. Be careful about the pool. They make a big thing about advertising the pool but it’s only open a few months of the year. Finally, the staff are very rude. I tried to complain about the above but they simply didn’t want to listen. They were very aggressive, particularly front desk representative Angel. Even the General Manager’s response was rude and aggressive which reflects very badly on the Melia brand. Not sure if this particular hotel is Melia owned or managed but the service is not what you would expect from this brand. Many of the Trip Advisor reviews are false. Look it for the small number of reviews. All in all, one to avoid.

This is our second stay here. We use it as a stopover on our way back to UK from Spain. Its easy to get to on the outskirts of the city near the airport. It works for us as finding hotels with parking in a city can be challenging as we have a campervan that won’t fit in many underground car parks. Very stylish and comfortable. We think €110 a night for the room, free parking and breakfast is good value. We got that deal by booking directly with them rather than using a broker service. The place was wildly busy with loads of students but the hotel is so big, they were accommodated for their event and we really were not disturbed by them at all. Also at breakfast, we had been concerned that the volume of people would make breakfast difficult but we were fine. Our room was great. It had a coffee pod machine but be aware the cups were the tiniest I have ever seen. Fortunately we always travel with a travel kettle, coffee and an aeropress so could sort ourselves out. WiFi is very good and meant we could stream British channels as despite saying they have them, the only channels working were in Spanish or German. That was the only disappointment. I was very impressed to be able to order a bottle of Cava to take to the room and without asking they gave me the glasses and an ice bucket. Nice classy touch. It is near the airport but then if you book here, you know this and will certainly be travelling with earplugs!

The hotel is good, quite large and modern and located in the city center and it is easy to get anywhere from there. The rooms are clean. And quite large, the beds are comfortable, and the shower room is a comfortable bath, and the service at the reception is excellent, But we were not given a cleaning service for the room on the first day, someone forgot us or didn't pay attention, Similarly, the air conditioning in the room is not easy to operate, and the TV did not work, and the TV news channels in English did not work until after our request, a technician was sent to turn on these channels for us. Similarly, the colored furniture is organized without matching colors, and there are lamps that do not work and flicker. It is a shame, because with a little Attention without large financial expenses, the place can be more attractive and convenient for customers, which brings more customers

The hotel is very comfortable and very comfortable. We went for business topics with our very old dog (and a damaged patch) and they showed hearty and charming, allowing us the animal to be in the room while we were out. They put the animal bed and dinner and were destroyed in quarantine with it. Ruddly, very clean and comfortable room. Simple but great facilities. Cleaning staff, great, educated and wonderful. Quality-price, right. We will certainly return there when we walk through Zaragoza. ¡ Thanks to all the team! Eva and Diego

What a really nice, quality hotel. Staff were friendly and attentive. The hotel is spotlessly clean. The rooms spacious and well equipped, plenty of towels. Breakfast buffet, great selection of fresh fayre. Parking is off site but close by and secure. It was a real pleasure to stay in this hotel.

De l'extérieur un cube de béton sans charme mais bon hôtel, confortable et bien insonorisé, facile d'accès, bon petit déjeuner et vaste parking en sous sol.

Great location, just minutes from most of the major attractions, Restaurants and the Bus to/from Delicias Station is right outside. Entrance Foyer is very much like a Hotel. Good Gym, but Pool wasn't available as it was too cold, even though their website said it was. We had a large Apartment on the 1st floor. At first glance it looked really nice, but after a few minutes, you realised that it was of very poor quality - Kitchen was old, cheap Crockery (pyrex), pans with broken handles; you had to run the hot tap for over a minute before any hot water came out - a tremendous waste of resource, especially with a drought in the region. It took 2 days for someone to come and open the inroom safe for us. You have to ask for the basic of appliances - Kettle, Toaster, etc. Bathroom extractor fan did not work and there was no visible signs of a smoke detector either. There were works of some sort going on, but we weren't pre-warned of the noise. We complained several times to the Staff, but they didn't seem bothered. Even the Manager laughed at some of our issues. They did buy us some new pans - I can only imagine, that the 'spare' pans they did have for other Apartments were of the same poor quality, so they had to buy us new ones. Overall, a great location and the Apartment had a very comfortable bed - alas, the quality of the Apartment was very poor and nowhere near the expectations of a 4* establishment.

Hotel itself is cute and charming. Location is great as it is near the center. Many restaurants nearby and even a supermarket almost next door. Hotel offers parking but get to the parking you must make an illegal u-turn.. and drop your heavy luggage beforehand near the hotel! Hotel is dogfriendly and it is a 4 minute walk to the river and park there to walk with your animal friend. Rooms are basic but clean and decent and just large enough. Good breakfast.

As an intermediate stop from Madrid to Barcelona, this hotel fully meets the needs, free parking and large parking spaces, easy check-in at the check-out, the room decoration is very good, in line with the four-star standard. Plus, just off the highway, the up and down is very simple - if you drive, remind everyone to buy the necessary food before going down the city from high speed, there is nothing to eat near this hotel.