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Perfect stay for one night before departing from BSL airport. Had been on Viking River Cruise so left at 11am to tour the historic Basel, Switzerland. Arrived at hotel around 2:30pm. Had an excellent lunch at LaCave. All in french so they had to help us interpret. Had a huge room, coffee maker, TV, nice hot shower, books, robes & slippers available. Dinner at LaCave was excellent. Madelines at night time with tea in room all complimentary. Staff at desk very nice day, evening & night. Helped with shuttle to airport in very early monring. No breakfast at that hour. I would definitely stay again and recommend to all my traveling friends. Rate was good and included trip to airport.

Poor service!! When we arrive the hotel we order a taxi to 04:00 AM( flight at 6:00) also the receptionist took our order fot 2 coffees , orange juice and Corazon's for the morning and promised us they have Soya / Almond milk When we came in the morning : 3:45 AM all the mess started : There was another group that orderd taxi and the receptionist let them go up on the first one by calming that : our coffee doesn't ready yet . I a asked him a couple of times where are the second texi but he said it’s on the way do not worry!!! He started to make the coffee without the soya/almond milk and said I don’t know what they promise i don’t have anything but that… in the end the coffee was ready only at 04:00 AM (15 MIN for coffee???) The other taxi still dosnt ariive! At this moment I asked again and again where is the taxi??? But he cancelld be rudely and said do not worry it's on the way!! At 04:05 I stopped being nice, on the receptionist calld the taxi station to order us the texi ( it was clear they never orderd 2 taxis) The first driver of the first group came to take us to the airport at 04:15!!! ( we arrived to the check in at 04:40) All this time the receptionist told us we don’t have to worry and this is a small airport and we will make it to the flight ( by the wat the Corazon's still wasn’t ready) Well.. We arrive last to the airplane and last to the check in. Dear IBIS - You don’t know the logistics that needed to taking a baby to the airplane and you don’t get to decide WHEN I will go out to the airport. We didn't even got to go the bathroom before the flight and we were breathless until we arrive there, It's NOT your decision to make if the airport is big or small ( one of your is your receptionist excuses) your job to provide the service. And if you can't do it : tell us advance! Hope another people doesn't do the mistake we did

We stayed here for 1 night as visiting basel as we were told it's cheaper to stay in France but when you add up the cost of travel it doesn't add up. My advise stay in basel and get a basel card as if you stay in a basel city hotel you get a basel card which gives you free travel on trams and buses and discount to museums We paid 50 pounds to stay here 1 night on a Saturday night but had we payed 100 pounds to stay at hotel in basel we would of been around £20 quid better off as we used trams busses and visited museums. Hotel is literally 1 minutes walk from the border of France and Switzerland can't miss it. The hotel is very basic small double bed quite hard but fine and little kitchen in same room. Bathroom was ok but like the room needs updating. Shower was fine pressure ok and water was hot. Never ate at breakfast so couldn't comment. Pool at hotel but never used so again can't comment. Check in wasn't great as door to place is locked so had to ring intercom for ages to get in.. The receptionist in the morning was helpful and polite. We got a coffee and a pastry from coffee shop nearly opposite the hotel. We got a cab from hotel for 17 euro to three countries bridge which we crossed from France into Germany then across another bridge back into Switzerland.

I understand that this is a backpacker's hotel for an overnight stay, so I expect that the hotel will be near the highway and understand that I need to walk on the dark road for about 1km to get there, but at least, they need to let the guest enter the lobby first. I arrived at the hotel at around midnight, the receptionist was away, nobody was at the desk and the work was outsourced to somebody working remotely with the intercom at the front of the building. The hotel implemented a new checking system using a check-in machine, which will need a code in the confirmation email. However, the code was nowhere to be found wherever in the trip.com app or the confirmation email of mine. More frustratingly, the reception clerk had a very strong French accent in his English, so we couldn't understand each other clearly. In the end, a kind gentleman went down smoking and helped me communicate with them in French, solving my issue. If he wasn't there, I would probably have got locked outside for the night. This is unbelievable. This is a very unpleasant experience. I'm writing to tell other international tourists to stay away from this place, if you can't solve these issues like me.

The room was very clean and tidy, it was a good stay experience, we are very grateful, we will continue to stay next time,,,, very close to the airport, will come again