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I surprised my wife for her birthday by booking us into a 1920s murder mystery in this beautiful Victorian Gothic hotel. The overall experience was worth doing but the hotel 's amenities... weren't great. Like the previous reviewer, we also had issues with power in our room (Room 5). Fortunately no flashing bulbs, but no power at all. Even the lights in our end of the corridor were out and it's really odd that the staff supposedly hadn't noticed this until now. They eventually gave us an extra lamp, but there was no opportunity to move rooms nor was any other kind of compensation offered. Besides the lighting situation, the room looked tired and in need of some work doing: flaking skirting boards, broken curtain holders and tile cracks were all included - the latter were in the bathroom, with a big one in the bath area, which will become a BIG problem in the future if it's not fixed soon. But also, the carpet hadn't been hoovered as we found loose screws on the floor. I also noticed dead spiders in the downstairs Gents, so it seems the hotel takes shortcuts with their cleaning schedule. The bar was alright, and the bar staff were quick and attentive. Great choice of wines and spirits, but not much of a beer selection (mass-produced lagers and bottles of Doom Bar basically). The evening meal was also good overall, especially the cheesecake. The service was lacking though - all drinks orders involved us having to get up and visit the bar, which is difficult during a murder mystery, so I missed some bits. There was only one small jug of water brought to the table for all 10 of us and it was never refilled. The bread that came with the soup was stale. The main course took a while to come out, and it had blatantly been kept on the gantry for ages as the vegetables looked scorched. The dessert then took over half an hour to come out, and by the time they were serving coffee the murder mystery was already over. Breakfast-wise, service was almost non-existent. The full English was pretty average but at least it was hot, and they brought out extra eggs. There were no glasses or mugs anywhere and every single table was dirty. In the end I had to clear some plates away just to sit down and eat. Cutlery was just piled up on a tray by the TV, and there were no napkins. No one served coffee either, and when we went to get some ourselves the coffee was cheap instant coffee and really watered down. But the icing on the cake (which in a way was kind of funny), was making coffee in the room. As the kettle boiled, the steam set off the fire alarm! What's stranger is the first time round that didn't happen! So yeah, nice building from the outside, but the inside really needs work.

Just got back from spending a night here. We chose this place as it wasn’t far from the wedding we attended at Coombe Abbey. Room was adequate with added touch of iron and board plus a hair dryer. Bed was very comfy too. However our only gripe was the breakfast situation. After ordering our breakfast we waited almost 40 minutes before I asked the lady what the situation was for which she said it would be a couple of minutes which it was. It came with no mushrooms which was stated on the menu that it included them. When I asked about them I was told that they had run out which is fairer enough but why not offer us an alternative like an extra sausage or something. The bacon was quite fatty too. All in all a decent stay just a pity the breakfast experience let it down.

Just disappointed. We booked a two night stay as we were visiting Coventry radio one big weekend and was cheaper than staying in Coventry. The worst experience as a group of people that had been a the festival got back and we’re being so loud and noisy. Banging on doors from 12am till 7.30 am the next morning. At one point my partner actually got up and told them to shut up. Was quiet for all of 5 mins. As a result of this discretion we got no sleep. Completly unacceptable and I felt more should have been done to kick these people out/call the police as it was not fair on other guests staying at the hotel. Another lady also complained the same time as we did at reception. The man on reception did all he could, offered us breakfast and a free drink but to be honest I felt it was worth a refund due to the constant distribution. The second night it was a lot better, but it tainted our stay. Personally, it’s one of the most depressing hotels I’ve visited. It’s on an industrial estate, decor is dated, breakfast wasn’t great and they’d ran out of basically most evening food apart from meat pizzas. Not one to visit unless it’s a necessity. Service was okay though.