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This is the second time we have stayed in the hotel and in room 106 which is a suite looking out on to the Old Town, which is beautiful. The location of the hotel is amazing and the cleanliness and general condition of the hotel is very good. Sadly, the location and hotel has been let down by some very poor service and noise. Firstly the service. Our first visit was amazing and the staff were superb. Unfortunately this time round the reception staff have been slow and when we had requests we were asked to go downstairs to them! When we got into our beautiful suite with a balcony overlooking the Old Town square we decided to have a much needed cup of tea and coffee. There was one normal tea bag and only one sugar and one sweetener. So we had to call reception. They then sent up four more sugars and a mixture of tea. This was okay but we knew we would need more later if we wanted to have a couple more hot drinks...so we ended up calling later for more. We then received an expresso which they wanted us to sign for!! There should have been no confusion as my partner is Polish (I am English). We then had to call to get the second room key back after the cleaner had taken our one. having been asked to attend the reception to get one my partner insisted they bring one to us! On the second day in the evening we then had a knock on the door followed quickly by a member of staff coming in, fortunately I was dressed but my partner was having a bath. Apparently there was an emergency. Thank goodness we were not interrupted enjoying our break in other ways! When we used the restaurant for an evening meal there were no napkins for some reason, the same happened at breakfast...you had to ask! As I write at 0900hrs I am still tired from an interrupted night of listening to drunk people outside, police cars, until 0330hrs and the noise of chairs moving and music from the restaurant directly below our suite! These may sound trivial things, apart from the drunken people shouting until the early hours, but this is a five star hotel and the suite we were in is the most expensive room. We wont stay again as we feel the standard of service has dropped and for some reason the noise in the suite this time round was far louder than before.

Ahhh…I wanted charm and warmth of spirit…and I found both here. This is my first time in Poland as a solo woman traveler, and I started in the perfect spot. The rooms are old style European, not modern and vanilla. The staff smiles and they do everything in their power to help you, whether fixing the cappuccino machine or explaining how things work in your room! The breakfast is remarkable. The chef makes all the cured meats and fish in his kitchen on site. The selection of cheese and pastries was truly beautiful. After a long journey, arriving after midnight from Berlin, I feel I have found my oasis to rest, restore, and set forth again. I recommend this hotel with total cheer!💜

My partner and I stayed here whilst visiting her family for Easter. The hotel is beautiful throughout. We were made to feel very welcome and with my very limited Polish everyone conversed in English if needed. The team in the hotel were all very friendly and couldn’t do enough for you. The food in the restaurant was of an excellent standard and the choice of drinks was very good the look and atmosphere was lovely quiet music playing throughout The room was cleaned daily towels and bedding changed daily too.. It was a short distance to the centre of Białystok we walked it and it took around 20 mins. I would definitely recommend it and I look forward to coming again soon

Comfortable location, the only 24-hour exchange in the city. Super clean rooms, separately I want to notice the cleanliness of the bathroom! No divorce or trace of water drops. Excellent room cleaning: Always fresh towels, filled bed, new bottles of water and tea, change toilet paper and sanitary glasses. There are dental sets. Enjoyable spa: dry and steam sauna, new jacuzzi, salt room. Equipped fitness room. Welcome staff, speak Russian. Any time available by phone. Beautiful view from the window. Diversified kitchen in the restaurant. In Whitestock I only stay here! Of the downsides: slippers only in vip rooms, no shaving sets.

Perfect location in the city center. Tasty breakfast with quite a good selection and nice service. Small parking lot. Clean and comfortable rooms. The service at the front desk was hopeless. A young team, without experience and a smile, they still have a lot to learn. I didn't feel like an HH diamond. In this hotel it means nothing. But the most annoying thing is waiting for the invoice: when I arrived I was asked to pay but I didn't receive the invoice. I was told I would receive it upon check out.