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The room was good. The appearance of the hotel was great though. Free parking. Decent hotel overall

We had a great stay. Our room (305) was very large and the large bed was extremely comfortable. The rooms have been refurbished since our last stay in 2019 and are greatly improved. The closet area provided ample storage and the shower room was large. We appreciated the space and amenities including hairdryer, iron and board, fridge and coffee maker. The TV area also has great storage and there was a large selection of channels. The only drawback to the room was the air conditioning noise so I used silicone ear plugs to sleep. We didn’t use many of the facilities except the gymnasium - regrettably the 2 running machines were both out of service. The pool is very small and could be noisy if your room overlooks. There are plenty of parking spaces and the location is excellent, very handy for The Calabasas Commons (a beautiful, landscaped area with a great selection of coffee shops, restaurants and stores), Malibu beaches (30 mins drive) and 405 highway. The housekeeping staff did a great job and always said hello in the corridors which was really nice. The complimentary, individually wrapped cookies at the lobby were delicious and a very welcoming touch. I have had great stays in this hotel and would unreservedly recommend to friends.

Still love this place, it is perfect for those who are just looking for a basic, clean, inexpensive place, in a good location. Have been coming here for many years now, each time for a 3-4 day stay. After Covid, the room cleaning services changed and now you only receive towel change and trash take out each day, with full cleaning on the 6th day of stay. Unfortunately, this reduced service was not consistent. On the first day, trash was taken out and towels changed. On the second day, the towel change was left on the table by the TV. On the 3rd day, no service at all. I

The carpets were filthy and the beds were so old we got back aches. Priscilla gave us a BS excuse that they are going to change the carpets....so what did that do for us? Absolutely nothing. The breakfast was fair but this hotel is running down. They won't even acknowledge a poor stay. There are homeless out side the hotel laying on the street

The location is the only thing good about this hotel. If you stay in the back rooms there alot better then the frontvof the hotel. That needs to be renovated especially for the price of the hotel. The staff was friendly overall never had a problem

Business hotel. Clean, bright rooms that are quite spacious. Great wifi. Beautiful outdoor area. Large gym with indoor spa. Starbucks in the lobby opened from 6AM to 6PM which was a plus. Friendly bar area with decent food offerings. Food at a business event/meeting was very good. Attentive and friendly staff. Only negative is that restaurant closes at 11AM and does not open until dinner. If working from hotel you cannot have lunch unless you opt for a Starbucks sandwich.

Overall really liked the hotel BUT when we arrived at 3pm for check-in, the room wasn’t ready. Was told to wait in the lobby and they would let me know when it was ready. Waited. Waited. Nobody ever approached us. At 3:45… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 4:30… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 5:00… Went to the front desk to ask status. “Who? What room? Let me check on that. Yes, it’s ready now. Let me make your keys for you.” I’d probably still be sitting in the lobby now weeks later if I hadn’t approached the front desk multiple times. Any compensation for this long delay? Nope. Filled out their survey when I received it by email. Any compensation offered then? Nope. Morale of the story: Throw a fit in the lobby, disturb all the other guests, and make a huge scene, THEN you will get some compensation for their shortfalls. Acting like a reasonable, understanding customer only gets you treated like a sucker. Suggestion to hotels in general: stop giving your worst customers your best treatment. If you drop the ball, there should be an standard chart of compensation automatically deducted from the bill without the customer even having to ask. Don’t make customers scream and yell to be treated fairly.

Car park is $30US per night. Breakfast is a mixture of cereals, muffin sausage egg cheese combo, make Your own waffles , toast , yogurt, juices, coffee etc. Would like to see bacon and scrambled egg on the menu.

I've been doing meetings for over 35 years and I must say, this hotel did everything right and then some! From the moment I walked in to the time I left, I knew I was in good hands. The event team was amazing! Nothing, and I mean, NOTHING was missed. The food was amazing as was the service and attention to detail! Having to get picked up at 3:30 am is a challenge anywhere but the freeway was closed for construction, so I was worried to say the least. I just mentioned this to Eric at the front desk and he made arrangements with ”Nick the dependable” taxi driver. At 3:25 Nick was there and I was on my way. Just perfect from beginning to end!