Hangzhou Bay Hotel

Hangzhou Bay Hotel Reviews

Hangzhou Bay Hotel

No. 301 Sishan Road, Cixi, Zhejiang, 315300, ChinaView Hotel Details
Hangzhou Bay Hotel
Hangzhou Bay HotelHangzhou Bay HotelHangzhou Bay Hotel
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Guest Reviews of Hangzhou Bay Hotel

9.3/10
Very Good
641 review
Verified reviews
Location9.4
Amenities9.1
Service9.4
Cleanliness9.4
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All reviews(641)
Positive reviews(612)
Reviews with photos/video(117)
Delicious breakfast(105)
Classy environment(88)
Friendly front desk staff(67)
Perfect for business trips(21)
Garden view(13)
Stayed multiple times(7)
Tasty restaurant(5)
Negative reviews(29)
Berklot
Queen Room with Views
Stayed in May 2024
Business traveller
2 review
8.0/10
Very Good
Posted on Jun 22, 2024
The hotel is very nice very clean with an original architectural and rooms so beautiful with a balcony, the inconveniences was the location can’t if you looks for something to eat or to buy outside you may use taxi each time, the automatic closing room doors make a very noisy slaps you can imagine when you are sleeping
6/13
Response from Property: Dear guests: Hello! Thank you very much for your stay and comments. Looking at your detailed praise, I believe you have spent an unforgettable holiday here. I hope our service and environment have left you with good memories. It's better to have fun alone. I also hope you can publicise it in your circle of friends, but everyone will experience this beauty. Welcome to visit us often!
Steve_B
Superior King Room
Stayed in May 2024
Business traveller
11 review
9.5/10
Amazing
Posted on Jun 26, 2024
Have stayed before and will stay again. Very comfy bed and room was good size. Staff friendly and helpful
6/10
Response from Property: Dear Guest: Hello! Thank you for staying at Cixi Hangzhou Bay Hotel! We have received your sincere comments on the hotel. We hope you will continue to support us, and we will continue to improve our service quality!
DAMIR NB
Executive Double Room Lake View
Stayed in Jan 2024
Other
1 review
3.5/10
Posted on Feb 12, 2024
The quality of the materials used in the rooms and the cleanliness are definitely at a level that will not even reach the level of a 3-star hotel. i have booked a room with a lake view for a weekend break,unfortunately the room was incrediable loudly . The room lake view is definitely a puddle in the public pedestrian area Room service is definitely not at the level of a 5-star hotel , the presentation of taste , the food is cold, and the quality of food materials served is very ordinary and bad The level of foreign language communication at the hotel is very bad, and when you try to reach the reservation by phone, they sarcastically start passing the phone to each other in a panic. Shortly , if you are thinking of a quiet staying plan where you want to stay alone with yourself to relieve weekend fatigue, I definitely recommend that you cross this hotel off your review list, otherwise you may have to check in like me and check out a few hours later.
Response from Property: 尊敬的客人:您好!感謝您選擇入住慈溪杭州灣大酒店。我們非常抱歉得知閣下入住期間服務沒有得到保證,對於造成的任何不便之處,請接受我們誠摯的歉意。我們一定會將閣下的反饋轉達給相關部門經理以杜絕類似情況今後再次發生。期待您再次光臨,我們將繼續為您提供優質的服務。
Michael
Superior King Room
Stayed in Sep 2024
Business traveller
8 review
9.5/10
Amazing
Posted on Oct 22, 2024
Good hotel
Response from Property: Dear guest: Hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere customer satisfaction, and we are also honored to provide you with the best quality service. We welcome you to choose Hangzhou Bay Hotel again, whether for business or travel! Sincerely looking forward to your visit again!
Garza Malacara
Executive Queen Room
Stayed in May 2023
Business traveller
3 review
10/10
Outstanding
Posted on Jun 21, 2023
Service is quite good and location is very convenient
Response from Property: 感謝您的入住。我們將一如既往、不斷努力,關照好每一位客人。期待您和家人、朋友常來!
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 6, 2025
I can't remember how many times I've been here, because I like it very much. The service is very attentive and friendly. This time I upgraded to an executive smart room. Xiaodu is very dedicated, haha. What I like most is the hotel's breakfast, which is very rich. Chinese stomachs love it. There are basically all kinds of noodles, rice cakes, porridge, tofu pudding, and rice cakes. Western food also has various breads, cheeses, salads, and stir-fried dishes. The taste is also very good. Just for this breakfast, I have to stay here next time, haha
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6/14
Response from Property: Dear guest: Hello! Thank you for choosing and recognizing Hangzhou Bay Hotel. We feel extremely honored to receive your affirmation. Good reputation needs guests like you to spread it. The hotel has been working hard to create a perfect stay experience, hoping to win more repeat customers. We look forward to your visit again and wish you a happy life!
Guest User
Superior King Room
Stayed in Mar 2025
Business traveller
41 review
10/10
Outstanding
Posted on Apr 29, 2025
The hotel room has a beautiful courtyard view and a small balcony. The room is clean and facing the inner courtyard, which is very quiet. The service at the front desk was very enthusiastic. They also gave us snacks from Cixi when we checked out. There is a freshly ground coffee machine in the lobby, and guests can drink for free. I will choose this hotel next time if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing and recognizing Hangzhou Bay Hotel. We feel extremely honored to receive your affirmation. Good reputation needs guests like you to spread it. The hotel has been working hard to create a perfect stay experience, hoping to win more repeat customers. We look forward to your visit again and wish you a happy life!
Guest User
Superior King Room
Stayed in Dec 2024
Business traveller
1 review
10/10
Outstanding
Posted on Jan 21, 2025
The environment of this hotel is good, the front desk staff is very enthusiastic, the room attendant introduced it in detail, and the experience is good😌
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Cixi Hangzhou Bay Hotel. We are glad that you had a pleasant time in the hotel. It is our honor to bring you a comfortable stay experience. We hope that our high-quality service can bring you a unique travel life. Hangzhou Bay sincerely invites you to stay again!
Guest User
Superior King Room
Stayed in Dec 2024
Business traveller
1 review
10/10
Outstanding
Posted on Jan 21, 2025
The hotel environment is very good. Parking is very convenient, the morning shift is very rich, and the front desk service is very enthusiastic. It is worthy of being the earliest five-star hotel in Cixi. I will stay in this hotel again next time I have the opportunity to visit Cixi.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Cixi Hangzhou Bay Hotel. We are glad that you had a pleasant time in the hotel. It is our honor to bring you a comfortable stay experience. We hope that our high-quality service can bring you a unique travel life. Hangzhou Bay sincerely invites you to stay again!
Jiajianaitang
Superior King Room
Stayed in Dec 2024
Family
33 review
10/10
Outstanding
Posted on Jan 17, 2025
Thanks to the front desk guys and girls for upgrading the view room. Not only is the Chinese restaurant clean and delicious, the breakfast is also great. It is very close to Minghe Ancient Town, and there is a park behind it, which is really nice.
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you for your stay and comments. Your satisfaction is our ultimate goal. We will continue to work hard to create surprises for guests and look forward to your stay again.
Anonymous User
Superior King Room
Stayed in Apr 2024
Business traveller
160 review
10/10
Outstanding
Posted on Jun 19, 2024
The hotel is in a very good location, very convenient to Cixi city, the lobby is grand, the rooms are warmly decorated, fully equipped, the environment is good, the Chinese restaurant is very good, and the local seafood is served.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Cixi Hangzhou Bay Hotel. We are glad that you are satisfied with the location of the hotel. Thank you for your generous sharing and look forward to your next stay to experience the warm and friendly hospitality of Hangzhou Bay.
Guest User
Deluxe Double Room
Stayed in Dec 2023
Travelling with friends
1 review
10/10
Outstanding
Posted on Jan 9, 2024
The atmosphere is quite good. The whole hotel is very stylish. Although the hotel is a bit old, it is still very clean. The front desk staff is also very considerate. The breakfast restaurant has a rich variety of foods and freshly made Japanese sweets, which are very exquisite. It is also close to the city center and there is a park next to it where you can walk! A good experience!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing Cixi Hangzhou Bay Hotel. We are glad that you have spent a pleasant time in the hotel. It is our honor to bring you a comfortable stay experience. We hope that our high-quality service can bring you a unique travel life. Hangzhou Bay sincerely invites you to stay again!
Xiwobulimozi
Superior King Room
Stayed in Jun 2024
Couple
32 review
10/10
Outstanding
Posted on Oct 3, 2024
The room is antique and quiet, with a large round bathtub, a large parking lot and a unique restaurant.
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation. I saw your sincere 5-star review, which expressed the experience of staying at Hangzhou Bay Hotel vividly. You must be a delicate and wonderful friend. Between the lines, you praised the hotel. Your detailed praise also touched our hearts. It is so happy to be praised by you. Thank you again for choosing Hangzhou Bay Hotel among many hotels.
Guest User
Executive Double Room Lake View
Stayed in Jan 2024
Other
9 review
4.0/10
Posted on Mar 1, 2024
The environment was great, but the room was so noisy that the waiter even punched the door with the room card! Speechless!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and giving us feedback on your stay experience. We are deeply encouraged by your positive comments about the hotel environment. We will continue to improve and improve our service quality to provide our guests with the most authentic hospitality services. On the other hand, your valuable opinions on front desk service have attracted our great attention. The hotel management has urged the relevant persons in charge of the hotel to further review the service process and strengthen staff training to provide you and all guests with better and professional services. Thank you again and hope you will continue to pay attention to Hangzhou Bay Hotel! We sincerely look forward to your visit again! In the meantime, if you need any assistance, you are welcome to contact us at any time!
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2022
Family
1 review
2.5/10
Posted on Jan 28, 2023
It can be said that with a five-star title, it is not as good as a three-star title, just like selling dog meat. Those with children asked for children's toiletries, but they took adult ones and asked if they could change them, and the answer was to let it go. As for the welcome fruit, if you don’t want to send it if you find it troublesome, you don’t need to display it when you make a reservation, so why bother. The service of the hotel's internal staff is like I owe money, and they are stingy and squeeze out a smile. The external facilities are outdated, far inferior to the Express Hotel, and the internal hygiene is even worse. There is dust all over the edge of the bed, and there are still melon seed shells from a long time ago, and dust can be seen everywhere in the corners. Regarding the children's activity room, the answer is no, let's go to the children's park to play, so what is written on the sign? Let’s talk about breakfast, the children staying in the hotel charge 68 yuan, but many meals are one-off, no additional meals, and the whole meal is a sausage, which is the most expensive. The whole restaurant is small, and the food and beverages are just a little bit. After a breakfast, because of the dishes, the child ate a fried egg and a can of milk. Is this 68 yuan worth it? What is even more complaining is that the three of them had diarrhea for a few days after eating breakfast. Another account has booked countless hotels on Ctrip. Whether it is a domestic express hotel, a star hotel, or a foreign hotel, I have never been so disappointed.
Original TextTranslated by Google
6/15
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Cixi Hangzhou Bay Hotel. We are very sorry to learn that the service was not guaranteed during your stay, and please accept our sincere apologies for any inconvenience caused. We will definitely convey your feedback to the relevant department managers to prevent similar situations from happening again in the future. Looking forward to your visit again, we will continue to provide you with quality service.